From the moment we checked into the Andaz, we were treated like family and treasured guests. The hotel and property are amazing, beautiful, and exotic, but it’s the staff’s attentiveness and friendliness that makes this a true 5 star experience! There is a lot of wildlife activity on the grounds. It’s completely safe and enjoyable to watch the monkeys in the canopy of trees over the pool chairs and to walk past the giant iguanas on the paths. The peninsula offers tons of exploration opportunities from jungle tours to mangrove outings and all the water sports. The beaches have warm water and just enough gentle waves. It’s very much child friendly but also not overrun with kids - just a great place for all travelers!
From the beautiful pools to the amazing beach house and the delicious food, everything was perfect: the room was huge and immaculately clean, the shower had a breathtaking view on the bay. The hotel offers a wide range of activity options to discover the peninsula’s fauna and surroundings or to simply relax and enjoy delicious cocktails on the beach! But we have to say, the best part of our stay was the staff! Everyone was so nice and helpful. We felt so pampered! And if you have the chance to meet with our new hermano Randall, please enjoy the moment, that guy is the best!! In 1 word, this hotel is paradise! We can’t wait to go back there!
We stayed 3 nights at this exclusive resort and enjoyed it thoroughly. The food was great, the staff was extremely friendly and responsive, and the suite was gorgeous! The concierge service was fantastic as well and they would do everything to make your stay memorable
From the moment you arrive on property, you are transported to a private oasis nestled off the beach and in a beautiful forest. Our entire family had an amazing experience and hopes to return one day!
This is one of the best hotels I have ever stayed at around the world. Everything about it is impeccable - the views, the rooms, the service, the atmosphere, the tours, the food, the location, and the beach! They have a unique way of making each guest feel very special and very welcome. The kids club is amazing, the beach is perfect for swimming, and is kid-friendly. It looks like they carefully hand-pick each staff member to be the friendliest, nicest, most attentive person. It is expensive, but it is absolutely worth it! I want to separately thank Jerson at the front desk for making our stay super special and the entire staff of the kid's club - my kid Zavi loved it so much - he is now dreaming of going back. Thank you all for our absolutely incredible stay!
Was there last year and lucky enough again this year! What an amazing place!!! The design is so well integrated in nature. Luxury but not flashing! Food is amazing, so is staff. Would highly recommand!!
We had an incredible experience at the Andaz! The staff could not have been better. Mauricio was excellent with our children as soon as we arrived and the high quality level of service and friendliness here remained for our entire stay. The resort was beautiful and the people here made it better. We will be back. Pura Vida!
This week at Andaz Hotel was amazing. Customer service is top quality here, food is great and the place is really safe for your teens and kids. EVERYTHING was clean and really met all expectations. We appreciate the help and support of Mauricio which was our driver all over the place . He treated us like family, we'll be back for sure!
When: March 2023, 5 days Who: Myself, Spouse, 7-year-old What We LOVED: - Kid-friendly without being overly kid-focused. - Hat and sandals for our kiddo waiting for him in the room to make him feel special - Kid menus at every restaurant. - Variety of pools - Never over-crowded - SPF, Water, and Towels always available by the pool - Activities always available at the beach which weren't over-booked - Boat shuttle to the neighboring beach (which had kid toys available in a huge tub so we didn't have to pack a bunch) - Golf carts all over the place ready to drive you back to your room, or down to the pool or wherever - Super friendly, happy staff. (Maurice who drove us around the property a lot was so kind and taught our son some Spanish!) - Amazing staff at the Kids Club (One night they were having a "tropical party" and our son, who is usually NOT okay with being away from us, couldn't wait to go!) - Melodie and Carolina were the BEST - Use of Whatsapp to communicate with staff (order room service, get a shuttle, reserve a table, etc.) - We never had to wait for a table to eat anywhere - Amazing food! …
Hotel and amenities are Ofcourse nice but the best part of the hotel is it’s lovely staff.I thank Enrique for helping out on a matter and Dr Baleria for coming in such a notice.I loved the stay,will be back soon. Love to Derek,Larry,Angelica and everyone at rio bhongo and chao pescao.
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