Grand Hotel Primoretz has an excellent location between the sea and the city. From a very nice pool area, there is direct access to the sea garden and clean beach. The room floors and rooms are a bit aging, Locking, and the electricity system has a bit temper when we stayed there. The rooms are huge but the style is a bit aging. The service level is very alternating as well as the language proficiency of the staff.
My experience was extremely positive from the very beginning when making the reservation. Tania was patient, polite and accommodating. When we checked in, we were surprised with an upgrade from one to two bedroom - much more space ;) The room was very very clean and modern. We met out housekeeper who was simply amazing. The pool attendants do a great job by keeping the pool clean, also the water was nicely heated. Bar and restaurant on site were great, especially for a breakfast and after-dinner drink. We appreciate the onsite and underground parking. We will definately come back again as this hotel is central located and only minutes walking to the main drag.
Very impressive hotel, beautiful surroundings and really good service from the staff. Special thanks to Kremena at the front desk, who gave us extra attention and service and made our stay unforgettable. The only minus in the present Covid situation is that despite face masks bring mandatory in the common areas hardly anybody wore them.
The hotel is excellent !!! Large and modernly furnished rooms, clean, warm service and on top comes the spa - indoor swimming pool, variety of sauna and spacious other facilities. Hotel was fully professional even out of season - in the cold days of winter
Staff is extremely unpleasant, behaved like I am. It a customer, but a street dog ! Never expected such an attitude from a 5* hotel staff! It is really not nice to pay money for such crab ! Ordered breakfast, seated myself outside, the waited asked me for the bill before even bringing my coffee! That is apparently the best of the bg tourism!
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