IG Nachosol Atlantic & Yaizasol by Servatur

IG Nachosol Atlantic & Yaizasol by Servatur

Traveller (448)
Room & Suite (63)
Dining (28)
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About

4.5
#1 of 3 special hotels in Puerto Rico
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
IG Nachosol Atlantic & Yaizasol by Servatur is situated in the picturesque resort of Puerto Rico. We are Puerto Rico´s only independently owned boutique hotel, closely situated near the beach of Puerto Rico and only minutes away from great transport links including the Puerto Base and the main bus station. In our Restaurant "La Princesa", you could enjoy the an amazing quality meal made with the best products.
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Property amenities
Paid private parking nearby
Free internet
Pool
Coffee shop
Taxi service
Adults only
Rooftop terrace
24-hour check-in
Street parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Poolside bar
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
24-hour security
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Tile / marble floor
Microwave
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
1.0 of 5 stars
HOTEL STYLE
Trendy
City View
Languages Spoken
English, Spanish, Norwegian

Location

Avenida de Fuerteventura, 15, 35130 Puerto Rico, Gran Canaria Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Airport De Gran Canaria
4.5
4.5 of 5 bubbles328 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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IG Nachosol Atlantic & Yaizasol by Servatur is often commended for its friendly and helpful staff, although some guests have encountered slow service. The hotel boasts a relaxed atmosphere with a popular rooftop terrace, though opinions on value and food costs vary. Its prime location near the beach is a highlight for visitors, despite some concerns about sun exposure times. While many praise the cleanliness of the modern rooms and communal areas, there are occasional reports of housekeeping inconsistencies. Room views and amenities generally receive positive remarks, despite some criticisms regarding maintenance and meal choices.
Location
Convenient
Atmosphere
Tranquil
Rooms
Unkempt
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
jlc999 wrote a review Jan 2022
Catterick, United Kingdom
+1
5.0 of 5 bubbles
This is a delayed review. We visited October 2021

What a lovely, clean, pleasant and modern hotel. We loved everything about our stay. The reception staff were always nice and friendly and nothing was too much trouble.

We loved our clean and modern room, which has everything you need! Beautiful views and sun in the afternoon on your balcony. The rooms were thoroughly cleaned 5/7 days and we simply asked for new towels when needed - not a problem. One of the strongest showers I have ever encountered - loved it. Just watch you don’t flood your bathroom floor.

The roof terrace for sunbathing really was a gem, we loved it and used it every day. Lovely jacuzzi and beautiful views. There was some building work with a crane directly above the hotel in October but the noise wasn’t too bad, it did not affect us. Hopefully that will be finished soon.

Breakfast in October was still being served to you and you placed an order for what you would like. There was sometimes a little confusion at busy times but the waitresses met it with laughter and a smile - they were extremely pleasant and hard working.

I loved cocktail hour at 5pm which was 2 for 1 and all made fresh which is really important

Late check out was very reasonably priced at 5 Euros per hour and available to arrange the day before departure. This was very handy for our late flight.

All in all an amazing little hotel. We don’t often return to the same hotel but that will now change. We couldn’t fault a single thing. Guys keep up the good work and don’t ever change !

We will be back very soon

Jamie & Simon
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Director General at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 1 Feb 2022
Dear Jamie & Simon, First of all, thank you for choosing IG Nachosol Atlantic & Yaizasol for your holidays in Gran Canaria! Thank you so much for this wonderful description of our hotel, your kind words are highly appreciated. We´re delighted to read that you liked the decoration in our rooms, the cleanliness, facilities and location. As you mention, the roof terrace is without a doubt a beautiful place to relax and enjoy the views from the sunbeds or the hot tub. Regarding the breakfast, we have a buffet and the possibility to order several hot items from the menu that are made freshly in the kitchen. At last, we´re grateful that you mention our hard working staff, your words encourage us to keep improving and to give the best service to our guests so that they have a wonderful experience. We´re really glad to hear that you found the hotel amazing and will return soon to IG Nachosol Atlantic & Yaizasol! We look forward to welcoming you back soon! Best regards, IG Hotels.
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Kate P wrote a review Nov 2022
United Kingdom
5.0 of 5 bubbles
The hotel is relatively small, which makes it nice and friendly, and not overwhelming. Check in was efficient and helpful and the rooms are as they look in the brochure - modern, bright and spacious, clean with a good size bathroom, big shower, effective air con, kitchenette with fridge etc, and a great balcony, big enough to have a table and chairs, with a drying rail, which was really useful, and allowed us to drink a nice chilled bottle of wine, overlooking the pool, and out to the beach and sea.

The cleaning staff were efficient and discreet (not cleaned Weds and Sundays), and the restaurant staff absolutely made it - all spoke very good English, and were really encouraging and helpful with our attempts at speaking rather clunky Spanish, which gave us both a lot of confidence to try speaking it elsewhere.

The resort is built into a valley, with all hotels, and restaurants facing into it, on quite steep banks, with a good choice of shops and restaurants at the bottom.

The hotel is quite high up, which gives it the views, and limits any noise from the tone. Its easily walkable into town and to the beach with the quickest route being down about 150 steps so easier if you are relatively mobile, but the streets are more gently sloping if that is too much (great if you want to work off a bit of pudding though!)

the pool and recliners get the sun in the afternoon, but the sun roof has it all day if you don't fancy the beach. There are jacuzzis on the roof and by the pool and towels available with a deposit, which can be changed as often as you wish

The hotel restaurant (La Princesa) offered good quality, well cooked, fresh ingredients and an interesting menu, with prices comparable prices to other restaurants in the town. I'd recommend taking up bed and breakfast, as the breakfast choice was excellent, and very friendly

we had a really relaxing break here and, although i don't usually go back to the same place, i'd very happily return here
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: pool recliners only get the sun in the afternoon, but the roof terrace is sunny all day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Dueño at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 24 Nov 2022
Dear katep: Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with us. We are very pleased to have met your expectations and that everything was to your liking. All the staff appreciate your words as we work hard every day to provide the best service and comments like yours encourage us to keep going forward to improve even more. Our breakfasts have a good rating because as you say we have a buffet and hot dishes that you can order to your liking. It will be a pleasure to welcome you again soon and see you enjoying our facilities. Remember that our reception is open 24 hours a day to attend to your needs at any time. See you soon. Best regards. IG Hotels. Reception.
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Mrs SW wrote a review May 2022
Sheffield, United Kingdom
5.0 of 5 bubbles
We stayed on a bed and breakfast basis and this worked very well for us. We had originally booked half board but this was no longer available on the dates we travelled. The room was large and spotlessly clean. Beds and pillows very comfortable. A good amount of coat hangers in the wardrobe. Twin sinks in the bathroom with a shelf underneath for toilet bags etc. I wish more hotels would have this. A lovely power shower with constantly hot water. So powerful you had to be careful not to flood the floor! A mini kitchen, including a microwave, which we didn't really need to use, just the small fridge. And a large balcony. Bedding and towels were changed regularly without having to ask.

Breakfast was a choice of continental plus a cooked to order 'American' breakfast - omelettes, bacon, sausage, hash browns, beans etc. We occasionally used the snack bar in the afternoons which served substantial meals at a reasonable price.

All the staff were so friendly and helpful and spoke very good English. They also wore masks although we didn't have to. Maria, who is a star, was happy to teach us a bit of Spanish when ordering our breakfast.

The sun catches the pool area and the roof top sunbathing area all afternoon. The hotel is in a very peaceful location.

Yes, the hotel is quite high up and we did use the steps down to the resort a couple of times before deciding to use the winding road with smaller flights of steps to cut corners off. A 10 to 15 minute walk takes you to the Bus Station or the beach. There is a Spar and another supermarket which is closer to the hotel. Walking back up the hill was fine for us. We are reasonably fit but are in our 70s.

The bus services from Puerto Rico are excellent and if you have a pre-loaded euro card you can use this to pay the fare contactless instead of struggling to find the correct change. We also caught the boat to Puerto de Mogán.

All in all a very good holiday - thank you.
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Director General at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 23 May 2022
Dear SheenaW716 Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with all of us. We are very pleased that we met your expectations and that everything was to your liking. It is a pleasure to read your comment about all our facilities and services, as well as your perfect description of our location. All the members of the IG Hotels family work very hard to give the best service to all our guests and make them feel at home, comments like yours encourage us to continue working with the same spirit as we have done so far and thanks to your comment we are sure that we have found the best way to satisfy all our guests. We look forward to welcoming you again soon. Do not hesitate to contact us for any question. Kind regards. IG Hotels. Reception.
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Onlyliveonce1 wrote a review Jan 2020
Northern Ireland, United Kingdom
5.0 of 5 bubbles
Currently on holiday here in Nachosol Atlantic and so glad we choose this hotel for our regular holiday to Puerto Rico!
This newly refurbished hotel is fresh and clean with large rooms. The balcony on our 3rd floor room has a great view of the beach and Puerto Rico.
I find all the staff extremely friendly & helpful with a special mention of Maria who works in the restaurant. She is always happy and so helpful when ordering the beautiful freshly cooked breakfast each morning. Everyone takes pride in working in this great hotel. Well done to you all!
Great location close to the beach and shopping centre. There is steps down to the resort but usually we walk down and taxi up was €2.50.
Swimming pool and hot tub on ground but also another hot tub on sun terrace on roof which was fantastic. Lots of sun loungers available for guests.
Highly recommend this hotel and already looking at dates for a return visit.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IG-ByServatur, RECEPCIONISTA at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 6 Jan 2020
Dear onlyliveonce1, Thank you for choosing IG Nachosol & Yaizasol by Servatur for your holiday in Gran Canaria. It is a pleasure to know that you will not regret choosing this hotel for your vacation. The hotel is practically new and our cleaning staff keep the facilities clean as you detailed. We are glad to know that you are enjoying the balcony and your room. We have very nice rooms in design and comfort. Your comments about our staff are very motivating and we are proud of your words. Thank you very much for your great words about our restaurant co-worker. She is a kind, nice, friendly and hard-working person. The location of our complex is close to the main shopping centers and the beach of Puerto Rico. The common areas of the pool and the roof terrace with jacuzzi and sun beds as you indicated is quite pleasant. Thank you very much for your great recommendations about us for future guests. We hope to see you again at IG Nachosol & Yaizasol by Servatur in the near future. Kind regards, IG Hotels by Servatur.
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alide64 wrote a review Jan 2020
south yorks
+1
5.0 of 5 bubbles
We have just returned from this fabulous hotel We could not have chosen a better place to stay , it is in an ideal spot not too far from the centre and beach . The rooms were very spacious and immaculately clean , the view from the roof terrace were great . It is a lovely relaxing hotel with plenty on sunbeds a lovely pool and 2 jacuzzis. We stayed bed and breakfast and were not disappointed with the choices which were all delicious . All the staff were so friendly and nothing was too much trouble for them especially the young man and woman in the bar and restaurant area . They were so friendly and made time to chat with us and met all our needs . I would 100% recommend this hotel it is one of the best we have stayed in and we have been in a few in puerto rico .
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IG-ByServatur, RECEPCIONISTA at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 12 Jan 2020
Dear alide64, It makes us so extremly happy to read you review! Thank you for choosing IG Nachosol Atlantic & Yaizasol for your holidays in Gran Canaria. We´re glad to see that we reached your expectations and that you liked our rooms, the cleanliness and our relaxing pool areas. Our Team would like to thank you for mentioning them and their work! Your kind words will brighten their day for sure! At last, we hope to welcome you back soon! Best regards, IG Hotels.
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Helen W wrote a review Nov 2022
5.0 of 5 bubbles
Hotel is modern & fresh. Everything is spotlessly clean.
All the staff were delightful, very helpful and friendly.
Our rooms were ground floor on the Nachosol side right next to the pool. Despite this, they were still very quiet.
The pool is lovely, I don't think the water is heated but it was very. refreshing. There is jacuzzi next to the pool & also on the top floor.
Breakfast served 0730-1030. Breakfast is buffet style, plenty of choice of continental meats and cheeses, pastries, yoghurt, cereal, fruit, toast, juice, hot drinks. Can order an 'American breakfast' choose any/all of beans, bacon, sausages, hash brown, fried eggs, scrambled eggs, omelettes.
Dinner served 1900-2000, dinner is a la carte, we stayed 8 nights & there were 2 different menus, everything we chose was delicious 😋.
Free WiFi
Smart TV in the room (remember your Netflix /YouTube log in).
Beach towel hire €10 per towel, can exchange your towels anytime & deposit returned.

Puerto Rico is in a steep valley and all the hotels are up the sides of the valley.
To get to the beach/town, you can follow the winding roads down, or, you can use the steps. Public steps have blue handrails.
There are 3 flights of steps from the bottom to the top....170 in total. The longest flight is 111 steps.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Dueño at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 23 Nov 2022
Dear helenwN5950FG, Thank you for choosing IG Nachosol Atlantic & Yaizasol for your holidays in Gran Canaria! We´re glad to read about your wonderful experience in our establishment and that you enjoyed cleanliness, pool facilities and the meals in our restaurant. As you mention, our restaurant serves a delicious breakfast in the morning to start the day and our dinner can be enjoyed from 18:00 hours until 21:00 hours. Thank you for mentioning our wonderful staff, we are indeed very lucky to have them in our Team. We´re so happy to read that your overall experience was fantastic in every way and we hope to welcome you back soon for another extraordinary holiday in Puerto Rico! Warm regards, IG Hotels
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Marrfamily wrote a review Sept 2022
Durham, United Kingdom
5.0 of 5 bubbles
Stayed at the IG Hotel Nachosol & Yaizasol Atlantic adult hotel and apartments. We were in the Yaizasol side self catering.
Hotel is half way up the cliff sides, 5mins walk to main road. Follow road to the first bend then turn left to the blue handrail steps (blue handrails donate public steps) once down steps turn right there’s is a small Hiperdeno supermarket that sells everything you may need. The boxed wine €1.30 is nice. Follow the road down and you are on the main road.

The hotel is very clean. We were on the top floor so our balcony got the sun and had sunbeds. Bring more clothes hangers as there isn’t a lot. The kitchen is equipped with what you need. Shower is powerful. Cleaners are great. Safe is €20, pool towels €10 deposit each and can be changed without a charge.

We paid €49 each to have the breakfast, it is worth the money. Breakfast is cooked to order, there’s is the normal fruit, cereal, meats, pastries. We had the omelette everyday very nice.

There are 2 pools, 2 roof top solariums all have hot tubs. No sunbed wars, enough for everyone. Only downside the bar/restaurant close at 17:00.

The hotel in total is very clean.

Reception can order a taxi for you. We went to peurto Morgan each way €15. Bus station just down road which is cheaper and there is a ferry to. The walk back at night is no bother, it’s not that steep, but a taxi is only €4. We went to the europa centre 1 night taxi €10, didn’t like it. The commercial shopping centre has loads of bars and restaurants. There is now a new shopping mall called Morgan mall, handful of bars and restaurants.

We had a private transfer €70 return. You have to wear face masks on all transport.

Would definitely come back to this hotel.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Dueño at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 18 Sept 2022
Dear Marrfamily, Thank you for sharing this amazing and detailed review about your stay with us in IG Nachosol Atlantic & Yaizasol! We are delighted to read that you enjoyed the overall experience and we kindly thank you for your feedback and thoughts. We strive continuously for improvement and to give our best to satisfy the high expectations of our most valued guests. As you mention, our location has great views and we´re close to all the main areas. Regarding transfer, please note that it can be booked directly with the hotel and the cost is only 55€ one way. We are looking forward to giving you a warm welcome soon again. Best regards, IG Hotels.
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James wrote a review Sept 2020
High Wycombe, United Kingdom
5.0 of 5 bubbles
We had originally booked to stay at the Yaizasol hotel for 5 days in July 2020 but after the quarantine rules were imposed we extended the holiday by 5 nights and moved to the Nachosol hotel- something the hotel staff couldn't have been more helpful in accomodating. The hotels are very modern, clean and a perfect environment for a few days in the sun. It is a short walk down a staircase to the beech where the main strip of Puerto Rico is also located. Both of our rooms included a kitchen with all the appropriate ammenities, very comfy beds and great bathrooms. Overall it is very hard to fault the hotel! Would 100% reccomend.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Director General at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 7 Sept 2020
Dear jameshog8: First of all, thank you for choosing IG Hoteles by Servatur to enjoy your holidays. We are very happy to have met your expectations and that everything has been to your satisfaction during your stay at Yaizasol and Nachosol Atlantic. All the staff appreciate your comment as we work hard every day to give the best service to all our customers. We hope to see you again soon. Kind regards. Reception IG Hotels by Servatur.
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Martin star wrote a review Aug 2021
Tonypandy, United Kingdom
5.0 of 5 bubbles
Well what can I say about this hotel.
Location. Not to far up mountain to access beach or shopping centres. Nice little walk to the right takes about 10/15 minutes just head for the McDonald’s sign and that’s where all the shops are or loads of steps to the left both pretty easy walks as we’re 48&46 years old think a lot older people may need a taxi back €3
Hotel itself is modern with around 50 rooms pool is not that big but you have a roof terrace with loads of beds and a hot tub. Room is modern with all facilities. Showers like a jetwash 👌👌. Staff are really friendly apart from the lifeguard who likes to show a power trip now and then went up to room to sort out my test to return to uk after 15 mins she took the towels off after I’d explained what I was doing🤬. The covid restrictions are adhered to masks at all times unless by pool or eating in restaurant. Breakfast was nice every day with loads to choose from. American breakfast or continental or both it’s up to u. Fresh cakes donuts and pan a chocolate aswell. The highlight of my holiday was meeting and getting to know MARIA who worked in restaurant and bar She really made our holiday always chatting giving us advice on where to go and what beach’s to go to. My wife and I loved her and was always asking her questions about the area. This lady is incredible and the hotel are lucky to have such a lovely kind woman working for them. Free WiFi safe and aircon which was a bonus. Aircon is incredible. Cleaning lady’s worked non stop all day rooms were spotless
Overall a fantastic holiday
Would I return to this hotel?? Definitely but I will hire a car as both amadores and anfi beaches were far better than the local one
That’s not detracting from the hotel though I thought it was perfect 👌 from day 1 to 14 when we left.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Avoid Spanish bank holiday it got to busy for my liking. If u want to venture out hire a car
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yaiza Guedes, Director General at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 31 Aug 2021
Dear Seren, we are very grateful for your review of your stay in our accommodation. We are glad to hear that you enjoyed our facilities and our surroundings. Our aim is always to make our guests feel comfortable and find what they were looking for in their holidays. Please note that the sunbeds cannot be reserved and the lifeguard must remove the towels from the sunbeds that have not been used for more than 10 minutes. We look forward to welcoming you back to our hotel. Best regards IG HOTELES
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Martin W wrote a review Jan 2024
1.0 of 5 bubbles
Check the bed linen is being changed, hotel policy states the bed linen is changed every five days, ours was not changed in fifteen days. After booking l noticed a previous guest commented on the same issue of linen not being changed, so my wife placed a sticky label to the underside of the bed sheets. We spoke with cleaning staff, hotel reception and Richard (jet2) our representative in Puerto Rico regarding this, nothing changed, (pardon the pun) no one we spoke to had any effect.

Overall cleanliness of our room (307) was poor, mini tumbleweeds of debris, stains on floor when we first entered the room, flaking bathroom unit, heavy dust deposits on the back of bathroom door, pretty poor for what was quite an expensive holiday. We also discovered broken balcony furniture, sun lounger, chair and a faulty kettle.

Noticed the cleaning is done by means of a brush and scoop, invest in an electric hoover, the brush and scoop are clearly not fit for purpose.

I have complained to jet2 since returning home, but the offer of free seat allocation and free meals on our next flight with them just doesn’t cut it.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IG Nachosol, Otros at IG Nachosol Atlantic & Yaizasol by Servatur
Responded 31 Jan 2024
Dear W501RLmartinw, Thank you for choosing IG Nachosol Atlantic & Yaizasol for your holidays in Gran Canaria! We sincerely apologize for the disappointments you experienced, and we appreciate your patience as we address your concerns. We understand the importance of cleanliness and hygiene for our guests, and it is disheartening to hear that the bed linen was not changed in accordance with our policy. We take this matter seriously and assure you that we are investigating the lapse in service to prevent similar occurrences in the future. Your input on the cleaning process and the suggestion for an electric hoover is duly noted, and we will evaluate ways to improve our housekeeping practices. We regret that your interactions with our staff and representatives of your tour operator Jet2holidays did not yield the desired results. Rest assured, we will reemphasize the importance of effective communication and immediate action with our team to ensure that guest concerns are addressed promptly. Regarding the broken balcony furniture and faulty kettle, we apologize for any inconvenience caused. In our notes, we have checked that a thorough inspection of the amenities in room 307 was done to rectify these issues inmediately when they were communicated to our staff. Sometimes with constant use, the amenities can fail but our staff will happily replace any item that is not working properly right away. After all, our guests satisfaction is our main goal. Once again, we apologize for falling short of your expectations, and we sincerely hope you give us another opportunity to provide you with the high-quality service you deserve. If you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us directly. Thank you for bringing these matters to our attention. Sincerely, Sunniva IG Hotels
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vastev asked a question 15 Jul
scotland12 contributions2 helpful votes
Can anyone advise of the cost for parking at this hotel?
Piglet2637 asked a question Jun 2024
Cumbernauld, United Kingdom74 contributions97 helpful votes
I am booking a top floor premium 1 bed apartment.Do I get a private enclosed balcony with sunbeds
Answer from sheff m
Sheffield, United Kingdom2 contributions
Top floors are not apartments, they are studios
Puerto Rico, Spain1 contribution
Dear Guest, Thanks for contact with IG hotels. All the rooms have Kettle and Frigde for the used. Best Regards. IG Hotels.
Jodie C asked a question May 2024
11 contributions1 helpful vote
Hi does anyone know the transfer time from airport to this accommodation?.
Answer from colzy1966
Grangemouth, United Kingdom89 contributions30 helpful votes
Approx 45 mins due to multiple drop offs
Mandy O asked a question Mar 2024
Bridgend, United Kingdom
Hi are there 2 different apartments the nachosol and yaizasol ?
Answer from B4493DGjohnd
7 contributions8 helpful votes
Yes there is both hotels are side by side and have the same reception and restaurant but are very different in layout of the rooms Yarisol is more of an apartment vibe and get a bit more sun on the balcony
D W A wrote a tip 13 Jul
Sheffield, United Kingdom11 contributions1 helpful vote
4.0 of 5 bubbles
"Parking is awful. Street parking is rammed as hotel street is closed for roadworks with wardens patrolling and towing cars, be warned. Shower was fabulous but floods "
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Daniel G wrote a tip 7 Jul
23 contributions1 helpful vote
2.0 of 5 bubbles
"Next to no parking outside the hotel, you will need earplugs as the rooms are noisy from other guests."
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Soul Girl wrote a tip 4 Jul
Cannock, United Kingdom12 contributions14 helpful votes
4.0 of 5 bubbles
"Hilly, but nothing you can’t manage. "
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Dj B wrote a tip Jun 2024
West Malling, United Kingdom2 contributions
5.0 of 5 bubbles
"First time I have slept solid for 12hrs straight through for years, so be prepared to feel refreshed and recharged "
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Anne P wrote a tip May 2024
Leicester, United Kingdom44 contributions46 helpful votes
5.0 of 5 bubbles
"We always managed to get a spot by pool even in afternoon. "
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PRICE RANGE
S$105 - S$180 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IG NACHOSOL ATLANTIC & YAIZASOL BY SERVATUR (S̶$̶1̶7̶2̶) S$154: UPDATED 2024 Hotel Reviews, Price Comparison and 533 Photos (Puerto Rico, Gran Canaria) - Tripadvisor

Frequently Asked Questions about IG Nachosol Atlantic & Yaizasol by Servatur
What are some of the property amenities at IG Nachosol Atlantic & Yaizasol by Servatur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a poolside bar.
Which room amenities are available at IG Nachosol Atlantic & Yaizasol by Servatur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at IG Nachosol Atlantic & Yaizasol by Servatur?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at IG Nachosol Atlantic & Yaizasol by Servatur?
Yes, paid private parking nearby and street parking are available to guests.
Are there opportunities to exercise at IG Nachosol Atlantic & Yaizasol by Servatur?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at IG Nachosol Atlantic & Yaizasol by Servatur?
The staff speaks multiple languages, including English, Spanish, and Norwegian.
Does IG Nachosol Atlantic & Yaizasol by Servatur have any great views?
Yes, guests often enjoy the city view available here.
Is IG Nachosol Atlantic & Yaizasol by Servatur accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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