Servatur Montebello

Servatur Montebello

Avenida de la Cornisa 5, 35130 Puerto Rico, Gran Canaria Spain
Traveller (343)
Panorama at the Servatur Montebello Apartments
360
Panoramas (8)
Terrace.
Room & Suite (129)
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About

4.0
#2 of 2 resorts in Puerto Rico
4.1 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Servatur Montebello has 9 floors of apartments. Each floor has areas with plants typical of the warm (sub tropical) climate of Gran Canaria which help to create a very pleasant and relaxing atmosphere during your stay at Servatur Montebello.The complex consists of 114 apartments, (44 studios for 1-2 persons and 70 apartments with separate bedroom for 3-4 persons), all spacious and nicely decorated, with larges terraces and view to Puerto Rico. The apartments are very well equipped including kitchen with fridge, water heater and all kinds of utensil to provide a comfortable stay.
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Property amenities
Free parking
Wifi
Pool
Bar / lounge
Bicycle rental
Game room
Car hire
Shops
Street parking
Outdoor pool
Restaurant
Snack bar
Poolside bar
Billiards
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
Self-serve laundry
Room features
Private balcony
Safe
Bottled water
Kitchenette
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Family Resort
Mountain View
Languages Spoken
English, Spanish

Location

Avenida de la Cornisa 5, 35130 Puerto Rico, Gran Canaria Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Airport De Gran Canaria
35.8 km
See all flights
394Reviews137Q+A80Room tips
Traveller rating
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  • 132
  • 65
  • 24
  • 8
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Detailed Reviews
Dawn R wrote a review Jun 2022
Coventry, United Kingdom
5.0 of 5 bubbles
This is an absolutely superb hotel especially given the price of our holiday. The rooms were fantastic, well equipped and spotlessly clean. There was not a single spot of mold in the bathroom. The shower cubicle was really big, the shower itself had good pressure, and I liked that it had both a fixed rainfall shower head and a detachable shower head. There was lots of storage around the basin and good lighting for doing hair and makeup. The view from our balcony (we were room 809) was amazing. I can only find one very minor fault and that is that there wasn't an electrical socket in the bedroom to plug phone in to charge over night. If there was we couldn't find it. Some of the nice touches were a bottle of chilled water in fridge and tea towel, dishcloth and washing up liquid provided. The maid came in halfway through our stay and took rubbish and gave clean towels etc. There,was a shop on site, nice pool and plenty sunbeds and parasols. If you fancy lunch at the pool bar I recommend the delicious home made croquettas served with chips and salad the portion was generous so we shared a plate between two.

All in all we had a very enjoyable stay and found all the staff to be friendly and helpful. It should be noted that virtually all the the hotels in this resort are built on the hillside so its not the best resort for anyone with mobility issues,. This hotel has lifts forthe 9 floors and at the bottom there is a staircase leading to a gate onto the road halfway down the hillside. From there there is possibly the biggest set of steps down to the shopping centre and bars ( from the bottom it could be mistaken for a stairway to heaven) or you can amble down the road. The walk was good exercise for us 50 sonething couch potatoes! Taxis are cheap and plentiful around €3-4 if you you don't fancy walking up and down hills.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 22 Jun 2022
Thank you so much for sharing your experience at Servatur Montebello. We are glad to read that your experience was excellent from the very beginning. Your amazing rating means you have a lovely stay in general terms, and that makes up really happy about it. We really appreciate your kind words regarding our facilities, but the ones you dedicate to our staff, it means a lot, our team is constantly working to offer the perfect place to spend your holidays. Thank you so much. We have already made a note about your concerns, we value a lot our guests comments as it is an important source of continuos information that is very useful for us to improve our facilities and servicies. We are eager to see you again! Kind regards, Servatur Montebello.
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HenryS wrote a review Aug 2022
4.0 of 5 bubbles
We stayed at the hotel for a week and had a lovely time. The room was clean and well furnished, with a large balcony with a beautiful view of the valley. The pool was a great size (far bigger than many of the hotels around us) and was very rarely busy. There were always sun loungers available, particularly on the upper sun deck which we often had to ourselves! The pool bar food was good and freshly made, the cocktails were generous and well priced and the in-hotel supermarket had everything we could possibly need.

The only reason this isn’t a five star review is that there was no air con - which is fine if you open the doors and windows but then you notice the music coming from the shopping centre in the valley- this goes on til 3/4am. Personally, we weren’t particularly affected by this too much. Our shower also only ever really managed 1 shower of hot water before it became tepid.

The location of the hotel is ideal as many hotels around it had a lot more steps to climb. It is easy to get to the sea, the local supermarket and the bus station which we found absolutely perfect and made our stay very enjoyable. If we were coming back to the area, we would definitely stay again!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 23 Aug 2022
Dear Henryjs95, Thank you very much for taking your time and share your experiencie in Servatur Montebello. We are very glad to read a very nice review and to know You have nejoyed your stay with us. We hope to see you soon again! Best regards from Puerto Rico!
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AndySBBristol wrote a review Oct 2022
Bristol, United Kingdom
5.0 of 5 bubbles
TL:DR on Montebello, fantastic value, clean and really nice and helpful staff! Just book it and you'll be fine!

On our final day here writing this, have been for 10 nights in an apartment and it has been a great stay!

We were first put on a lower floor (5) level to the pool which I didn't like as we couldn't keep windows and doors open at night but spoke to Luis on reception and in couple of days when rooms became available he moved us without any fuss at all! Pool is huge and area is meticulously cleaned every night, cleaners come round 5 days a week. Honestly could not fault it.

Carparking is first come first serve which we have been lucky every night and managed to get a space fine, some nights there were loads done just a few spaces left to squeeze in to.

Wi-Fi is free and actually very fast and had no issues with dropping out.

Apartment has refrigerator, cooking hob,
microwave, pots, pans and all cutlery needed. The balconies are huge with proper sunbeds on.

Some people I see complain about the noise of bars below but what do you expect, you are in a resort that is effectively a canyon but it honestly it isn't that bad.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 14 Oct 2022
Dear guest, Thank you so much for taking the time to share your experience . We are glad to read that your experience was excellent from the very begining. We really appreciate your words regarding our facilities. All our team work with enthusiasm everyday to make our guests feel at home. We value a lot our guests comments as it is an important source of coninuous information that is very useful for us to improve our facilities and servicies following their wishes and preferences. We hope to be your next option on your next holidays. It would be a pleasure to help you with everything you need. Kind regards! Servatur Montebello.
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Jan wrote a review Feb 2024
Sheffield, United Kingdom
4.0 of 5 bubbles
Stayed here back in December for the New Year. Room was dated but spotlessly clean. We had a great time and enjoyed every minute. This hotel is not suitable for anyone with trouble walking due to many steps on the complex and also the location (which is up the hill) - however everything else is fine.What people have to realise is what you pay. You cannot compare this to a 4/5 star hotel. The fact that this is a 2star property you then have to rate it accordingly. If you want a hotel that is clean and bedding towels changed and you don't mind walking up and down hills then this is fine for the cost.
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Review collected in partnership with Jet2holidays
Date of stay: December 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Montebello, Other at Servatur Montebello
Responded 25 Feb 2024
Hello, Thank you so much for your wonderful review, we hope to see you soon. Best regards
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lynamatthews wrote a review Oct 2022
Norwich, United Kingdom
3.0 of 5 bubbles
lovely appartment with fantastiv views. we were on floor 8 right next to the lifts, so were awoken every morning by cleaners using the lifts. Also as there is no aircon you have to leave your windows open at night and the noise from the clubs below was awful didnt stop till 4am. Got used to this though by the end of our stay. Pool is lovely and always found a sun bed however the on site restaurant has been closed since April so only food available was from pool snack bar ( who were lovely and friendly) shop was only open int the mornings.
personally we found we spent more time elsewhere as we didnt like puerto rico. But that is just us (many people obviously love the hussle and bustle)
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Date of stay: October 2022
4.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 20 Oct 2022
Dear guest, thank you for taking a bit of your time to give us feedback of your stay. We are taking notes of all your comments to keep improving our services. If you want to come back at any time we will welcome you back with open arms. Kind regards. Servatur Montebello.
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missb wrote a review Aug 2023
Dumfries and Galloway, United Kingdom
+1
1.0 of 5 bubbles
Booked this hotel for a 4 night stay with my boyfriend. Firstly, the apartment has no aircon or ceiling fans. The room is like a sauna with no air at all. You can hire a fan from reception for €14, however their choice of fans was useless. We didn't want to leave the windows or patio open as the apartment is accessible from the balcony. There are hardly any plug sockets in the room, none next to the beds or mirror. Our door to the apartment didn't shut properly, we asked reception about this and we were told to ask the technician when he's on shift. There were cockroaches scuttling around the apartment, as well as ants on the bedding and bathroom surfaces. The pool area is ok but very crowded. There is no view from the balcony if you are on the pool level.. our balcony looked on to the roof top and solar panels. The loungers and table and chairs on the balcony were dirty. There is a shop within the hotel which is basic and overpriced. There is a poolside snack bar, but only one server on so you'll wait a while to get seen to.

This hotel was so grim that we looked to see if any other hotels had availability. We checked out of Montebello after one night and spent the remainder of our holiday at another hotel. I wouldn't recommend this hotel to anyone, especially not families with young children. I'm so glad we checked out and left otherwise it would've ruined the holiday completely!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 7 Aug 2023
Hello We are sorry for the incidences experienced during your stay. This is certainly not the quality of service we want to provide to our guests. Regards
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Debbie A wrote a review Sept 2022
3.0 of 5 bubbles
This hotel is a gem. Its spotlessly clean and the apartments are really lovely with a huge balcony.

I would like to see some money being spent on it. Some areas are a little tired. The restaurant and play room were shut. But the ladies at the bar serve hot food and are really lovely and friendly.

However.....make sure you get a high level room other wise your terrace is literally next to the road with no privacy.
Also as lovely as the apartments are, with great facilities, (especially the shower!) I really needed a sharp knife and tongs in the kitchen. Thankfully I had kind Spanish neighbours who saved me from having to try and cut up an onion with a dinner knife lol.

My only real complaint and what prevented a 5 star review, is that I have tried to book and pay for late check out. I asked a few days ago and told to come back nearer the time. I went back today (leaving tomorrow) and was told to come back tomorrow morning......ridiculous. you would know by now if the room was booked out or if you had other apartments available if another booking were to come in. And i need to know before tonorrow morning what will be happening and plan accordingly. When I enquired as to whether they had empty apartments or more arrivals tomorrow I was told my apartment is booked from tomorrow.
I don't get picked up until 5pm tomorrow evening. I have to vacate at 12. My flight isn't until 9pm
That's our last day completely ruined.
I don't believe they are fully booked.
There isn't many people here at all and it's the end of the season for most countries
I would have happily paid the 30 euro to get the late check out. But no.
It's a real shame as this has put a real dampner on what has other wise been a lovely stay.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 13 Sept 2022
Dear guest, thank you so much for your comments, it is quite helpful to keep improving our services. We would have been pleased at the reception to get you a sharper knife if it was required. Regarding how it works the late check out, you were informed that you had to come back at the reception from the very beginning the same day of your departure in the morning, not the day before, because by that time the sales are still open and we do not want to generate a senseless overbooking situation. The day of your departure was offered the possibility to get you a late check out because we had received a last minute cancellation but you were not interested anymore. There was nothing we could do for a further help on this matter. We would like to thank you for coming and we expect to see you back in the future. Best regards, Servatur Montebello.
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cazzb20052018 wrote a review May 2024
Cheltenham, United Kingdom
4.0 of 5 bubbles
Room basic 2 single beds and a single sofa bed
Huge balcony with only 2 sunbeds as a group of 3 would have been nice to have the extra bed. But great views and very spacious we were on floor 8

Kitchen equipped well 2 burner electric hob microwave and toaster

Swimming pool was quiet but no ball games allowed and a little snack bar where u can get food and drinks restitant was closed.
Good stocked supermarket on site

There are 2 lifts one from reception to pool level which is 5 I think then another lift to take you down to level 1 where you can exit out on the road to the steps below to the town and the beach

We were only provided with 2 towels a day which was not great for 3 adults and if your on a budget holiday like I was you can buy a pool towel/beach towel for 6 euros in the shop ideal

Overall clean and spacious for a cheap holiday
And would return if you are a couple there are no double beds
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
paul191067 wrote a review Jan 2023
Weston super Mare, United Kingdom
4.0 of 5 bubbles
Very good apartments, we stayed in a studio apartment firstly then upgraded to a larger apartment overlooking the pool with a super large balcony.
This is up on the hillside on the sunnier side of the result but it is quite a lot of steps 215 in total, to get access into the bottom of the apartments then up to the pool level which is on level 5 then up in a lift again to gain access into the apartments overlooking the pool.
The complex has a great resturant on site which is very good value and great food also a pool bar serving snacks and food again good value, and staff are all so friendly.
Would return to this place despite the steps up to it on the positive side a taxi from the commercial centre is only 3/4 euros
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Date of stay: December 2022
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: choose a apartment on levels 5/6/7/8/ bigger, better,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Marketing at Servatur Montebello
Responded 10 Jan 2023
Hello We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. Thank you so much. Regards
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Canary travellers wrote a review Jan 2024
Finland
3.0 of 5 bubbles
We recently stayed at this hotel and had a mixed experience. The location is excellent, offering breathtaking views, especially from rooms above the pool area and from the rooftop. However, be prepared for numerous steps down to harbor area.

Having a supermarket next door and other shopping malls nearby was convenient. Unfortunately, our stay was marred by a mold problem in our room (610). Despite the hotel being fully booked until the last night of our stay, they were unable to change our room or provide an alternative.

While I understand the limitations faced by the hotel, it’s essential for both the hotel and travel agency to take responsibility and find solutions for such issues to ensure a more enjoyable stay for guests.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: If you are sensitive to molds, avoid the room 610.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark T asked a question 13 Jul
Kilkenny, Ireland25 contributions2 helpful votes
Does the apartments have air conditioning?
Answer from trevor j
Morecambe, United Kingdom85 contributions43 helpful votes
I think so as we used servatur sunsuites bar at happy hour all the time
Stacey S asked a question Feb 2024
24 contributions16 helpful votes
How deep is the pool? Is it suitable for small children?
Grabit asked a question Feb 2024
Shrewsbury, United Kingdom3 contributions2 helpful votes
Do all of the studios have sunbeds on their own terrace.
Mark A wrote a tip May 2024
65 contributions3 helpful votes
3.0 of 5 bubbles
"Bring a fan and earplugs or book elsewhere."
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k0s11 wrote a tip Apr 2024
Morecambe, United Kingdom45 contributions74 helpful votes
5.0 of 5 bubbles
"There is no air conditioning so you definitely need to get a fan(which are free) if there are any available."
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trevor j wrote a tip Mar 2024
Morecambe, United Kingdom85 contributions43 helpful votes
2.0 of 5 bubbles
"great location pity about our accommodation this time , the room/cell 211 was abysmal...sorry"
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Canary travellers wrote a tip Jan 2024
Finland1 contribution1 helpful vote
3.0 of 5 bubbles
"If you are sensitive to molds, avoid the room 610."
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Gerry O wrote a tip Oct 2023
Glasgow, United Kingdom2 contributions1 helpful vote
4.0 of 5 bubbles
"Floors 6,7,8,9 are the best apartments"
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Not the right property for you?
There are more places to choose from in the Puerto Rico area.
PRICE RANGE
S$77 - S$118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
montebello hotel puerto rico, montebello resort puerto rico
FORMERLY KNOWN AS
Montebello Hotel
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
113
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SERVATUR MONTEBELLO (S̶$̶9̶7̶) S$90: UPDATED 2024 Resort Reviews, Price Comparison and 509 Photos (Puerto Rico, Gran Canaria) - Tripadvisor

Frequently Asked Questions about Servatur Montebello
Which popular attractions are close to Servatur Montebello?
Nearby attractions include Piccadilly Music Pub (0.3 km), The Blarney Stone (0.3 km), and The Shamrock Bar (0.4 km).
What are some of the property amenities at Servatur Montebello?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Servatur Montebello?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Servatur Montebello?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Montebello?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Servatur Montebello?
Conveniently located restaurants include Sushi Crazy, Que Bien Restaurante, and VIP Pizza.
Are there opportunities to exercise at Servatur Montebello?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Servatur Montebello?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Servatur Montebello?
The staff speaks multiple languages, including English and Spanish.
Does Servatur Montebello have any great views?
Yes, guests often enjoy the harbour view available here.
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