Servatur Casablanca Suites & Spa
966 reviews
#13 of 70 Hotels in Puerto Rico
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Avda Gran Canaria, 24 Mogan, 35130 Puerto Rico, Gran Canaria Spain
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Servatur Casablanca Suites & Spa
Updated 16/06/20
About
#13 of 70 hotels in Puerto Rico
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Servatur Casablanca Suites & Spa is a 4-star hotel which stands out for its exclusive concept of comfort and modern design. Created for a relaxing stay for adults only, the hotel is located on the right-hand hillside of the Puerto Rico Valley. At the hotel you can find a large gastronomic selection at The Club Restaurant & Bar and, if you want to relax, our Wellness Centre with spa and gym is the perfect place to take care of your body and mind (unlimited free admission for guests). Also, we have a chill-out rooftop terrace with fantastic views of Puerto Rico where you can enjoy your favourite cocktail, sunbathe and relax. You will love immersing yourself in our heated outdoor swimming pool. You can also relax and sunbathe in our fantastic Jacuzzi by the pool. Servatur Casablanca Suites & Spa has 8 floors with 32 Junior Suites, 64 Superior Junior Suites and one Suite with a modern design. Moreover, 4 of the Junior Suitesare adapted for reduced mobility. All Suites are fully equipped with everything you need for your comfort and rest. All Superior Junior Suites have a Jacuzzi on the terrace and, for extra comfort, you can book them on floors which have larger balconies and better views of the sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Special diet menus
Poolside bar
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Solarium
Steam room
Adults only
Rooftop terrace
Baggage storage
Convenience store
Currency exchange
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mountain View
Languages Spoken
English, French, Spanish, German and 2 more
Location
Full view
87Good for walkers
Grade: 87 out of 100
104Restaurantswithin 0.5 km
41Attractionswithin 0.5 km
Contact
Avda Gran Canaria, 24 Mogan, 35130 Puerto Rico, Gran Canaria Spain
Name/address in local language
Getting there
Car HireSee all Puerto Rico car hire
966Reviews292Q+A100Room tips
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Traveller rating
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Popular mentions
+1
We are currently staying at the servatur casablanca and can’t fault it. We booked through tui and arrived 29/11 for 2 weeks bed and breakfast. We are a well travelled couple so have plenty of experience I feel. The front desk staff and cleaners are very friendly and any issues are dealt with straight away. The rooms are spacious with balconies and most have sun beds on the balconies. Shower is great, yes a little bit water marked but never a problem. Beds are very comfortable made everyday and towels are changed every day along with cleaning all to high standard. We have breakfast each day and it’s great, good selection and well presented and cooked. Staff are good too. Hotel location is good, you can hear the music from the centre but to us not a major problem at all. Lots of shops and bars close by either in the cheaper shopping center or the top class mall with designer stuff. Beach is good 10 min walk or u can easy taxi. Bus to other resorts not far away and easy to access. We stopped in and had evening meal and it was great, about 22 euros each for buffet and again great selection. We will definitely come back and probably very soon. We enjoy walking and plenty of places to walk to and soak up the sunshine (and beer) Covid rules are adhered to but not in your face and over the top.…
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Bus service good, ferry service to Morgan good too, plenty of taxis about if u don’t like...
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Helpful
Don’t understand the last few negative reviews. Hotel suite was well equipped, comfortable beds and clean. Given sun did not hit until 10.30 then why join the mad dash to the pool? We preferred the beach or our own balcony. Yes food was fairly basic but plentiful so overall an enjoyable week in the sun.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Hotel is situated at top of a hill so ok if used to walking like us but may be a challenge is...
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Helpful
Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 3 weeks ago
Dear 789laurenceb, Thank you so much for sharing your experience at Servatur Casablanca. We are really happy to know that we achieved your expectations. As you mentioned, our beds are truly comfy. The rest of our guests is one of the most important aspects for us. We really appreciate your kind words regarding our staff. All our team work with enthusiasm everyday to make our guests feel at home. Comments like yours help us everyday to keep improving. Thank you so much for your words. Please, feel free to contact us at casablanca@servatur.com if we can do anything for you. It would be a pleasure to assist you. We hope to keep on being your next option on your holidays. It would be such a pleasure for us. Kind regards, Servatur Casablanca Suites & Spa
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Very disappointed after reading good reviews, we’re just coming to end of our stay and will not return or recommend this hotel. Apart from the lady who checked us in on first night, the staff have come across as ignorant and uninterested. It’s interesting that someone else has commented on the pool situation, yes the pool may not open till 10am but there are ways to communicate this to guests without what I assume was the head waiter pointing his finger at each guest as they signed in For breakfast telling them ‘pool not open till 10am no going outside’ the finger wagging was quite comical in my opinion and so overboard that I had a good chuckle…basil Fawlty eat your heart out! Food - breakfast was very poor, eggs under cooked and still sloppy on top, bacon very greasy, same food every day, selected cappuccino from coffee machine and got hot chocolate?? Juices were watered down, on the plus side there was a fresh orange juice maker which was great. We only ordered lunch once, salad was ok, chicken,bacon &cheese panini - only no cheese but egg???? Can’t explain that one and it wasn’t a panini it was a toasted baguette that could have broke a tooth. Room was fine, we had originally booked superior suite which had been cancelled by jet2, we asked about upgrade on arrival & were wiling to pay but told hotel fully booked which it didn’t seem to be. The pool is one of the coldest pools I’ve ever dipped my toe into, certainly not heated as described in their trip advisor bio, the jacuzzi was not in use, very little music or atmosphere at pool. Gym - not very clean, husband wrote his name on top of machine on day 1 in the dust, it’s still there - very poor in current covid situation. In terms of covid - there are sanitizers everywhere but you hardly see anyone using them and they really should be policed at breakfast with everyone picking up the same utensils. Security - 4 times I thought someone was trying to get in door , turns out it was someone putting leaflets through door for excursions - how are they allowed into the hotel?!? Better places to stay…
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 3 weeks ago
Dear Mr. kd811, Thank you for taking the time to review your recent stay at Servatur Casablanca Suites & Spa. We are really sorry to read your opinion about our staff. We pride ourselves on our very high level of service and our team always go the extra mile to create a comfortable atmosphere and we are sorry you did not feel it this way. We would like to remind you that the pool area opens at 10 am. This information is detailed in the document that we give to guests upon arrival. It is necessary for us that you understand that we need time to clean the pool area. The cleaning of our facilities it is really important at the hotel resort. Our staff is very friendly and we apologize for the misunderstanding that may have happened. We have taken note of your experience with food and we are very sorry to see the quality of your stay was not good as you may have expected. We work with fresh food and a high quality. Your feedback is very valuable to us and it helps us improve our service for all our future guests. Concerning cleaning, we will take into account your comments in order to improve every day. The satisfaction of our guests is our main object. Best regards, Servatur Casablanca Suites & Spa.
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Don't know how this place is 4* rated. Food is poor to say the least. Abusive staff if you attempt to use a sunbed before 10am, and lack-lustre surroundings to say the least. Usually find TUI recommendations reliable, but very disappointed with the hotel experience all together.
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Date of stay: November 2021Trip type: Travelled with friends
Room Tip: Not reccomended
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1 Helpful vote
Helpful
Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 3 weeks ago
Dear donnamarriott, Thank you for taking the time to review your recent stay at Servatur Casablanca Suites & Spa. We have taken note of your experience with food and we are very sorry to see the quality of your stay was not good as you may have expected. We work with fresh food and a high quality. Your feedback is very valuable to us and it helps us improve our service for all our future guests. We would like to remind you that the pool area opens at 10 am. This information is detailed in the document that we give to guests upon arrival. Our staff is very friendly and we apologize for the misunderstanding that may have happened. We pride ourselves on our very high level of service and our team always go the extra mile to create a comfortable atmosphere and we are sorry you did not feel it this way. We hope that we will have the opportunity to see you again in a near future. Best regards, Servatur Casablanca Suites & Spa
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+1
The location of the hotel is pretty good, close to the shopping centre and pretty close to the beach. However, the hotel is connected with the shopping centre by a pretty steep staircase of about 170 steps. You have to be fit to use this option. If not, take a taxi. There are only two small elevators serving this 8 floor complex. When the hotel is fully occupied this might cause problems. There is also a rooftop bar that functions as a noisy nightclub until 01:00 am. If you like to go to sleep before that, this hotel might not be the best option for you.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: Choose a room with a private terrace
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2 Helpful votes
Helpful
Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 26 Oct 2021
Dear Henrik W, We thank you for sharing your opinion of your recent stay at Servatur Casablanca, We value a lot our guests comments as it is an important source of continuos information that is very useful for us to improve our facilities and servicies following their wishes and preferences Regarding the issue notified with our chill out bar, we are sorry for the inconveniences it may have caused you It has been a pleasure that you spent your holidays. We hope to welcome you back soon Warm regards from the south of Gran Canaria, Servatur Casablanca Suites & Spa
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PRICE RANGE
US$81 - US$260 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
97
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Claim Your Listing Frequently Asked Questions about Servatur Casablanca Suites & Spa
Which popular attractions are close to Servatur Casablanca Suites & Spa?
Nearby attractions include Piccadilly Music Pub (0.2 km), Trixie Lyx Show Bar (0.2 km), and Tiffanys Bar (0.2 km).
What are some of the property amenities at Servatur Casablanca Suites & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Servatur Casablanca Suites & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Servatur Casablanca Suites & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Casablanca Suites & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Servatur Casablanca Suites & Spa?
Conveniently located restaurants include Sushi Crazy Mogán, Auntie's Kitchen Gc, and VIP Pizza.
Are there opportunities to exercise at Servatur Casablanca Suites & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Servatur Casablanca Suites & Spa have airport transportation?
Yes, Servatur Casablanca Suites & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Servatur Casablanca Suites & Spa?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Servatur Casablanca Suites & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Servatur Casablanca Suites & Spa?
The staff speaks multiple languages, including English, Spanish, French, German, Swedish, and Norwegian.