Servatur Casablanca Suites & Spa

Servatur Casablanca Suites & Spa

Avenida Gran Canaria, 24, 35130 Puerto Rico, Gran Canaria Spain
Traveller (1314)
Panorama at the Servatur Casablanca Hotel
360
Panoramas (23)
Room & Suite (173)
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About

4.5
#12 of 66 hotels in Puerto Rico
4.2 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Servatur Casablanca Suites & Spa is a 4-star hotel which stands out for its exclusive concept of comfort and modern design. Created for a relaxing stay for adults only, the hotel is located on the right-hand hillside of the Puerto Rico Valley. At the hotel you can find a large gastronomic selection at The Club Restaurant & Bar and, if you want to relax, our Wellness Centre with spa and gym is the perfect place to take care of your body and mind (unlimited free admission for guests). Also, we have a chill-out rooftop terrace with fantastic views of Puerto Rico where you can enjoy your favourite cocktail, sunbathe and relax. You will love immersing yourself in our heated outdoor swimming pool. You can also relax and sunbathe in our fantastic Jacuzzi by the pool. Servatur Casablanca Suites & Spa has 8 floors with 32 Junior Suites, 64 Superior Junior Suites and one Suite with a modern design. Moreover, 4 of the Junior Suitesare adapted for reduced mobility. All Suites are fully equipped with everything you need for your comfort and rest. All Superior Junior Suites have a Jacuzzi on the terrace and, for extra comfort, you can book them on floors which have larger balconies and better views of the sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Spa
Adults only
Parking
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Special diet menus
Poolside bar
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Convenience store
Currency exchange
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Clothes dryer
Self-serve laundry
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
City View
Quiet
Languages Spoken
English, French, Spanish, German and 2 more

Location

Avenida Gran Canaria, 24, 35130 Puerto Rico, Gran Canaria Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
Airport De Gran Canaria
35.3 km
See all flights
1,133Review341Q+A100Room tips
Traveller rating
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Detailed Reviews
Ant E wrote a review Sept 2020
Kirton in Lindsey, United Kingdom
5.0 of 5 bubbles
Wow! That was my first reaction when I got to this hotel. This hotel met all of my needs and expectations, it is exceptional! I booked direct with the hotel and got a very good price.

The staff are friendly, polite, smart and always happy to help. I had a few small issues with my room (not my doing) but the staff resolved these, without problem very quickly.

I stayed bed & breakfast and the breakfast was excellent. It’s buffet style with loads of choice and all fresh. The room has coffee machine, kettle, toaster, combi microwave, oven, grill, 2 ring cooler, fridge with small freezer compartment and all the obvious utensils.

The rooms are wonderfully furnished to a high standard and kitted out with everything you need for a lovely stay. Loved the jacuzzi on the balcony and really utilised this, particularly when the weather was 40c! The sun loungers on the balcony also good and very comfortable, as is the table and chairs.

The bed is very comfy with huge pillows, I slept really well during my stay. Really good blackout curtains too.

Lovely bathroom, with great shower and wash basin.

I didn’t use the spa so can’t comment on that but it looked lovely and I’m sure you would not be disappointed.

Sadly, the roof top area was closed during my stay, but I completely understand why.

The Main Street and shops are a short walk away down quite a lot of steps, and a taxi back cost me €2.40.

During these strange times, I felt safe at all times. Masks mandatory in all public areas, plenty of hand sanitiser around the hotel and regular sanitising of sunbeds. I’m pleased I stayed here and did my bit to help this lovely hotel and the local economy. The area was sadly pretty deserted with lots of places closed.

Would I stay here again? YES! Without hesitation. If you’re thinking about booking here, then do it - you won’t regret it! Enjoy your stay.

BIG thanks to all the staff here.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Atención al cliente/recepción at Servatur Casablanca Suites & Spa
Responded 3 Dec 2021
Dear antedwards, Thank you ever so much for having shared this wonderful review. We are absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team. We hope to welcome you once again in the not too distant future. Best regards, Servatur Casablanca Suites & Spa
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johnboyPeterborough wrote a review Jan 2020
Peterborough
5.0 of 5 bubbles
We were very impressed with the Servatur Casablanca during our recent stay. It's located maybe 15 minutes stroll from the ocean front. A taxi back costs between 2-65 and 3.50 Euro. There are lots of shops and restaurants 5 minutes walk away, down a series of steps, although that particular centre is getting a bit dated and could do with a makeover. In our opinion the restaurants are generally nicer at the ocean front

Our hotel suite was spacious, comfortable and very clean. There was a decent sized balconey with views down to the ocean and back up to the mountains. The beds were comfortable and there was an excellent bathroom which had a large headeed rainshower as well as a power shower

The suite had two rings for cooking, a microwave, toaster, fridge, coffee maker and kettle. I'm sure everything was fine but we only ever used the kettle and the fridge. There was also a TV, safe plus plenty of comfortable seating and storage space.

The pool was very good and there were plenty of sunbeds. There was a rooftop bar, open evenings only, on the 9th floor where there were also loads of sunbeds

Breakfasts were very good indeed with lots of choice. Fresh fruit, pastries, breads, rolls, toast, olives, tomatoes, onions etc. Also hot cooked breakfasts were available. The coffee was excellent and they always had freshly squeezed orange juice

Drinks at the bar were pretty reasonable and they had a couple of happy hours each day

We spoke to many staff during our stay - reception, at breakfast, bar staff, cleaners, pool staff. All were always friendly and helpful and without exception they did a great job

We really enjoyed our stay
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur, Director de Relaciones con Clientes at Servatur Casablanca Suites & Spa
Responded 15 Jan 2020
Dear johnboyPeterborough, Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. It is very satisfactory to know that your experience was so lovely at Servatur Casablanca. Thank you very much for sharing it with us. We really appreciate your kind words regarding our staff. All our team work with enthusiasm everyday to make our guests feel at home. We are sure they will be happy to hear from you. We are really happy to read that you enjoyed both the equipment of the hotel and the room. As you comment, we offer fully equipped rooms (kitchen included) so our guests can find everything they might need during their stay. We hope to see you soon at Servatur Casablanca. Please feel free to contact us at casablanca@servatur.com if we can do anything for you. It would be a pleasure to assist you. Regards, Servatur Casablanca
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ian wrote a review Dec 2021
Norwich, United Kingdom
+1
5.0 of 5 bubbles
We are currently staying at the servatur casablanca and can’t fault it. We booked through tui and arrived 29/11 for 2 weeks bed and breakfast. We are a well travelled couple so have plenty of experience I feel. The front desk staff and cleaners are very friendly and any issues are dealt with straight away. The rooms are spacious with balconies and most have sun beds on the balconies. Shower is great, yes a little bit water marked but never a problem. Beds are very comfortable made everyday and towels are changed every day along with cleaning all to high standard. We have breakfast each day and it’s great, good selection and well presented and cooked. Staff are good too. Hotel location is good, you can hear the music from the centre but to us not a major problem at all. Lots of shops and bars close by either in the cheaper shopping center or the top class mall with designer stuff. Beach is good 10 min walk or u can easy taxi. Bus to other resorts not far away and easy to access. We stopped in and had evening meal and it was great, about 22 euros each for buffet and again great selection. We will definitely come back and probably very soon. We enjoy walking and plenty of places to walk to and soak up the sunshine (and beer) Covid rules are adhered to but not in your face and over the top.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Bus service good, ferry service to Morgan good too, plenty of taxis about if u don’t like...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Atención al cliente/recepción at Servatur Casablanca Suites & Spa
Responded 8 Dec 2021
Dear Paradise19291591967, Thank you for taking the time to evaluate our hotel and we will make sure to pass on your comments to our staff. We appreciate your comments about our breakfast, amazing team, facilities and cleanliness. It is nice to read that you have enjoyed your stay with us. The team looks forward to welcome you back soon. Best regards, Servatur Casablanca Suites & Spa.
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NikkiandGary wrote a review Dec 2021
Nottinghamshire, United Kingdom
5.0 of 5 bubbles
Booked a superior room on a high floor with large balcony and was given Room 711. The room was very spacious and plenty of storage. We had little kitchenette with kettle, toaster, microwave, two ring hob and fridge. We had glasses and cups and the usual utensils. We also had washing up liquid and cloth so we could wash the pots.

The bathroom had a walk in shower and the shower head could have done with a good clean but it was hot every time. Towels were provided

We also had beach towels for the sun beds and bathrobes and slippers.

The balcony had a table and 4 chairs 2 sun beds and a umbrella. The view was pretty spectacular from our room.

We booked for bed and breakfast and due to covid there were set times that we could go for breakfast so we were booked in for 10am till 10.45am. The breakfast was ok. Not great but it was edible. But we did go out for breakfast a couple of mornings.

The pool area does not open until 10am but we did not sit around the pool as we had a large balcony and had sun beds there so I could not say what the pool is like.

The staff are friendly and our cleaner was lovely and made a great job of cleaning our room.

There is a roof top bar which are went too once and there was myself and husband and one other couple. That surprised me as it was a lovely setting and I think of it opened during the day with sun more people would use it.

Now just for people to be aware there are many steps to climb to get to to the main strip where bars and restaurants are so if you struggle with walking maybe grab a taxi (we never did this as I didn’t mind the steps I liked the thought of burning off my dinner).

I would return as the hotel was clean and was in a great location and close to all amenities.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Beware of the steps you have to climb to get back to hotel from the main strip.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Atención al cliente/recepción at Servatur Casablanca Suites & Spa
Responded 28 Dec 2021
Dear NikkiandGary, Thank you so much for taking the time to provide such kind feedback of your recent stay with us. We are always pleased to receive feedback from our guests. Moreover, our team work hard to provide great customer service to all of our guests. We are delighted to know that you enjoyed all aspects of your stay and your kind words are truly appreciated by all of us. We hope we can welcome you back again soon. Warm Regards from Gran Canaria, Servatur Casablanca Suites & Spa.
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Nightguest wrote a review Feb 2021
Sweden
+1
5.0 of 5 bubbles
A relaxing one week escape from covid and to get some well needed sun. I had booked the 8th floor superior junior suite with jacuzzi on the balcony and was lucky enough to be given the corner room. Clear views and evening sun right up until the sunset. I loved the views and the room and spent most of my time on the balcony, with a relaxing time in the jacuzzi almost every night.
The room is big (like US style rooms) and has everything you need, kitchen area with all basics and fridge. Closets with plenty of space, good blackout curtains, full length mirror. Fluffy bathrobe and slippers included. The bed was very comfortable with fluffy pillows (note in this part of the world they have 2 singles pushed together instead of a king bed)
I didn't use the spa or the pool but the pool area looked nice.
I had room service food which was ok.
The hotel was quiet and relaxing and the staff friendly and reception staff spoke excellent english. All of the staff wore masks. The gym was closed during my stay due to restrictions.
This was my first time in Puerto Rico, I prefer the nicer area around the Mogan mall, the area around the beach was a bit sketchy at times. The Amadores beach is much nicer and the walk along the ocean there is amazing.
There are lots of stairs up to the hotel, but if you're fit/healthy you won't have a problem.
They have a rooftop which wasn't really used, gorgeous views though, I went up there to watch the stars. Check it out!
The minimarket at the hotel is very convienient for water and other small things.
*Pros: the VIEW! It was like having my own rooftop
clean, quiet, relaxing ambience, exactly what I wanted
*Cons: the balcony door could use a good window cleaning
the bathroom feels very humid/damp, nothing would dry in
there.
the maid forgot to take out the trash one day
I didn't get cava at checkin (I've seen other reviews about it)

In short, I loved my stay and will return (hopefully soon). I miss that view already!
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Date of stay: January 2021
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Room 814 is the corner room on the 8th floor, amazing!! Great views and sun all day/afternoon.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 9 Feb 2021
Dear Nightguest, Thank you very much for this fantastic review about your stay at Servatur Casablanca Suites & Spa. We are pleased to see through your words that you have enjoyed your stay at our hotel from the first moment, without a doubt, the comfort of its rooms, the equipped facilities and the friendly and professional treatment of our staff, make Servatur Casablanca Suites & Spa an ideal place to enjoy your vacation. We are looking forward to receiving you again, remember that we are at your disposal 24 hours a day 7 days a week in case you want to contact us for any clarification or questions about new reservations, such as, for example, to enjoy that room that so many unique moments made him live in our hotel. Kind regards, Servatur Casablanca Suites & Spa
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Gill P wrote a review Jan 2020
London, United Kingdom
2.0 of 5 bubbles
So we booked this hotel a year in advance and spent the whole year looking forward to spending our Christmas and New Year at this hotel which was not cheap.

On arrival we were greeted by a very unwelcoming lady, at first i thought maybe she was tired (no excuse in the hospitality industry) only for our experience to be similar to other guests we talked to.

Breakfast was cold and under cooked with exception to the bacon that looked like it had been reheated day after day and was still not hot. On our 3rd day of going to breakfast my husband picked up 4 slices of bread to toast and noticed it was covered in mold on the one side. That was the last straw and we changed from H/B to RO.

The rooms are very tired and need a revamp, the mat on our balcony for the bath was also very tatty. The spa is very run down and needs sorting out.

This hotel is not in my eyes a four star we have stayed a 3 stars that put this hotel to shame. We could not put the AC on as my husband has asthma and the unit had definitely not been serviced the sides of it were thick with dust.

The only good thing about this hotel was our housekeeping lady Jacqueline who was absolutely wonderful she is an asset to your hotel.

Unfortunately we would not return to this hotel.
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Date of stay: December 2019
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur, Director de Relaciones con Clientes at Servatur Casablanca Suites & Spa
Responded 15 Jan 2020
Dear 230gillp, First of all, thank you for sharing your opinion about Servatur Casablanca. We feel sorry for not having achieved your expectations this time. This is certainly not the service we want to provide to our guest. We will share all your suggestions with the respective departments in order to improve the experience of our guests. We have already spoken with the Restaurant department and it seems the bread was retired as soon as you noticed it. Regarding the rest of issues (like the AC unit), we inform you that our team already fixed it. We are sorry for the inconveniences it may have caused you. However, if you choose us again in the future and you have any problem or incident at the hotel, please do not hesitate to contact our recepcion or customer service, as we will be willing to help you as soon as possible and try to fix iit at the moment. Rest assured we have taken notes of your comments. We are currently working to solve this as soon as possible. We thank you for your comments. Remember that we are available 24/7 at casablanca@servatur.com for any additional help you might need. Kind regards, Servatur Casablanca
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Jane D wrote a review Jan 2020
Doune, United Kingdom
3.0 of 5 bubbles
We had a junior suite, nice to have option to lay by the pool or lay up on the large balcony with the Jacuzzi and sun loungers. Unfortunately sun doesn’t reach the pool till around 11am and the balcony till approx. 12 noon. This hotel is 2 streets up from the Main road where all the shops and restaurants are not for people with walking problems 2 or 3 different stairwells to climb to get to and from the main road - between 100 (with a 'killer hill') or 170 stairs with a more gentle slope back to hotel. If you’re doing that 2 or 3 times a day might be a problem for some people. Taxi service is an option but one we didn’t take. Also the music is much too loud during breakfast some days me and my hubby could hardly talk to one another. Maybe down a few volumes and maybe more relaxing music first thing in the morning. The hotel was 2 streets away from the main road up on a hill but you could still here the music from the pubs etc up to 4am in the morning, not ideal. Cleaners not too fussy on their cleaning duties, we had the same sheets on our bed for about a week. They didn't clean the toilet floor in the whole time we were there. The fridge in the room was very smelly, don't think its ever been cleaned out. Our balcony wasn't once washed over the whole 10 days we were there. Our shower drain kept backing up and flooded the bathroom so thought I would wash my hair in the spa changing room shower, freezing cold water !! Spa only allocates 1hr not much time to chill out.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur, Director de Relaciones con Clientes at Servatur Casablanca Suites & Spa
Responded 25 Jan 2020
Dear L908KJjaned, First of all, thank you for sharing your opinion on Servatur Casablanca. Our guests comments are a very useful source of information for us that helps to improve our service. As you have well mentioned, Servatur Casablanca is situated in Puerto Rico, just five minutes by walk from the Shopping Centres where you can find all types of shops, and just 15 minutes away to the beach. Allocated in the hillside, our hotel enjoys lovely views to the town, the valley and the sea. We have taken note of your comments on the cleaning and they will be reported to the department in order to check what could happen, as our cleaning service is always done in a daily basis, and as for the sheets are change every few days. We offer our most sincere apologies if your stay did not fit your expectations, this is not the impression that we want our clients to leave with. We would be delighted if you would honor us with another opportunity to convince you of our Servatur Hotels service and quality. Please do not hesitate to contact us for anything you need at casablanca@servatur.com Kind regards, Servatur Casablanca
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Sylvin J wrote a review Mar 2020
London, United Kingdom
5.0 of 5 bubbles
The first time I went to Gran Canaria (2018) i saw this hotel and the look from the outside is what caught my attention so i had to visit it (2019), This hotel is Amazing!! This hotel really has all you need to relax in luxury, a beautiful spa, a big outdoor pool area with bar, the rooms are really modern and sophisticated with a lot of space, overlooking the whole of puerto rico (at night time it will be the most beautiful thing you've ever seen!) the rooftop bar is definitely something you need to check out, it's just the cherry on top of the cake (i checked it out too late and wished i check it out sooner) the club restaurant has amazing food all cooked to order and everything is set with the right ambience (it is a romantic hotel after all) not to mention all of the entertainment and restaurants are right on your doorstep (less than a 2 min walk) during my stay here i actually booked another hotel (same stars) in another area of gran Canaria (just to experience all the amazing parts of gran canaria) and out of the two, this hotel was way more superior, i will definitely be staying at this hotel again. if you're looking for a hotel to relax with the Mr/Mrs. and like to experience the nightlife or just explore the town this hotel is definitely for you.
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Date of stay: June 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Choose rooms on the 4th floor or higher for the best view of Puerto Rico, Choose Superior Junior...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Atención al cliente/recepción at Servatur Casablanca Suites & Spa
Responded 3 Dec 2021
Dear Esjay 32, Thank you ever so much for having shared this wonderful review. We are absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team. We hope to welcome you once again in the not too distant future. Best regards, Servatur Casablanca Suites & Spa
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MRS F wrote a review Mar 2022
Northumberland, United Kingdom
2.0 of 5 bubbles
This hotel is barely 3* at a push.
We paid quite a bit & reading the reviews I assumed other travellers were just being picky.
Ermm no they are not.
It’s very worn & tatty in places, MDF wardrobe doors which stuck every time we went into the wardrobe. I had to ask my husband to open the doors for me as I couldn’t move them along.
The kitchenette is a joke, if you wash a plate in the tiny sink you can’t get it out as it’s the same size. Food is well below parr, we ate out after the first night as the restaurant is dismal.
My biggest complaint is the cleaning of our room. If we were on the balcony the cleaner would make the beds & that was it.
If we weren’t in she did do a better job, BUT she spent more time rearranging all our toiletries & any food we’d bought, on a daily basis. Given COVID19 I’m rather shocked at her thoughtlessness towards hygiene. I’ve never stayed in a hotel where cleaning staff dictated where I kept my toiletries! She even moved my toothbrush every day!
I must add I’m a very tidy person & our room was tidy all of the time. I can’t understand the need to touch all our stuff?
The balcony was large, we paid extra for it, jacuzzi is a joke.
Roof terrace is very tatty.
Spa was closed, which we didn’t know until we saw a sign in the lift, seeing as the receptionist at check in had explained where it was etc.
The resort is awful and the noise from the pubs in the town starts with bingo about 3pm & carries on until late / early hours.
We could hear everything.
It must be unbearable in the summer when the place is busy.
I honestly expected more considering how much we paid.
Tipsy Bee and Que Bien are the best places to eat. Google them while you’re there if you want edible meals.
Our last night we ordered room service, it was 45 mins late & totally incorrect. We left it & binned it before we left.
Oh & by the way, the coffee machine in the restaurant gives coffee with a hint of chocolate… or was it chocolate with a hint of coffee? Who knows? We didn’t that’s for sure
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Eat out
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 9 Mar 2022
Dear annieNorthUK, Thank you so much for taking the time to rate Servatur Casablanca. We feel sorry for not having achieved your expectations this time. Since client contentedness is our commitment, we will put our biggest efforts to improve. Your comment is very important for us to keep improving our facilities and services. We very much value your constructive feedback as this allows us to identify points of improvement to further enhance the overall hotel experience for each and every one of our guests. We are happy facing our next refurbish this summer. We hope you can give us another chance. Also, we offer you our help to find another Servatur hotel which better fits you at casablanca@servatur.com. Kind regards, Servatur Casablanca Suites & Spa.
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feedthegoat27 wrote a review Nov 2020
York, United Kingdom
5.0 of 5 bubbles
Had a recent, impromptu 3 night stay here end of October just before the 2nd UK lockdown came into play.

The highlight of the hotel really is the sweeping views over the resort centre and out to sea.
Before arriving I emailed asking for a good view, and they very kindly put me in the corner room on floor 8, which had uninterrupted views from the balcony and jacuzzi (used this every day, great feature)

Staff were friendly and helpful, the food was good (was B&B and also had a burger by the pool) and the rooms are a great size.

Naturally the hotel, and resort in general was quiet, so it was a lovely peaceful break. Indoor pool you had to book a slot so I had this all to myself for an hour, outdoor pool had plenty of seating and got the sun for most of the day.

About a 15 minute walk to the beach, and as others mention it's steps through to the resort centre. Fine going down, and manageable coming back up depending on how much food/drink you'd consumed. Anyone with mobility issues should just jump in a cab for 3 Euros.

Wouldn't hesitate to return.
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Date of stay: October 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Servatur Hotels, Atención al cliente/recepción at Servatur Casablanca Suites & Spa
Responded 3 Dec 2021
Dear feedthegoat27, Thank you ever so much for having shared this wonderful review. We are absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team. We hope to welcome you once again in the not too distant future. Best regards, Servatur Casablanca Suites & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grant H asked a question 18 Jun
Newport, United Kingdom5 contributions3 helpful votes
Are the drinks reasonable price as we are half board basis
neil r asked a question May 2024
Appleby-in-Westmorland, United Kingdom9 contributions3 helpful votes
What time does the rooftop bar close as we are due to get there about midnight on Saturday night
Answer from garrylyall
Kirriemuir, United Kingdom12 contributions5 helpful votes
12:30am
Answer from garrylyall
Kirriemuir, United Kingdom12 contributions5 helpful votes
Yes there is
Answer from Angie S
Glasgow, United Kingdom446 contributions172 helpful votes
Should be dropped off at hotel entrance if it’s an airport transfer you are in. Enjoy these apartments and the resort ☀️
Sunjunki wrote a tip 15 Jun
Wigan, United Kingdom60 contributions1 helpful vote
5.0 of 5 bubbles
"There’s free parking at the hotel which is handy, we travelled by bus from the airport it’s 5.49 each (you can pay by card) worth it"
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lorraine w wrote a tip 10 Jun
United Kingdom13 contributions8 helpful votes
5.0 of 5 bubbles
"Try to get a room with whirlpool on balcony "
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Ellie wrote a tip May 2024
7 contributions3 helpful votes
5.0 of 5 bubbles
"The only downside I found was the breakfast, if I had to choose something. Everything is easily located and staff were friendly and helpful"
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VJ wrote a tip May 2024
5 contributions2 helpful votes
1.0 of 5 bubbles
"I wouldn’t go if you want a good nights sleep "
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Connor H wrote a tip Apr 2024
1 contribution
4.0 of 5 bubbles
"Different head management "
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Not the right property for you?
There are more places to choose from in the Puerto Rico area.
PRICE RANGE
S$153 - S$225 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
97
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SERVATUR CASABLANCA SUITES & SPA: UPDATED 2024 Hotel Reviews, Price Comparison and 1,588 Photos (Puerto Rico, Gran Canaria) - Tripadvisor

Frequently Asked Questions about Servatur Casablanca Suites & Spa
Which popular attractions are close to Servatur Casablanca Suites & Spa?
Nearby attractions include Xtreeemz Sports And Music Bar (0.2 km), Piccadilly Music Pub (0.3 km), and The Shamrock Bar (0.2 km).
What are some of the property amenities at Servatur Casablanca Suites & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Servatur Casablanca Suites & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Servatur Casablanca Suites & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Casablanca Suites & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Servatur Casablanca Suites & Spa?
Conveniently located restaurants include Sushi Crazy, VIP Pizza, and Tipsy Bee.
Are there opportunities to exercise at Servatur Casablanca Suites & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Servatur Casablanca Suites & Spa have airport transportation?
Yes, Servatur Casablanca Suites & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Servatur Casablanca Suites & Spa?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Servatur Casablanca Suites & Spa?
The staff speaks multiple languages, including English, Spanish, French, German, Swedish, and Norwegian.
Does Servatur Casablanca Suites & Spa have any great views?
Yes, guests often enjoy the city view available here.
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