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The Black Swan Hotel

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1 room 2 adults 0 children
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1,416 Reviews from our TripAdvisor Community

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Showing 1,414: English reviews
Newcastle, United Kingdom
Reviewed 1 week ago

The Black Swan is a beautiful, truly dog-friendly hotel set in the lovely village of Helmsley. The staff were extremely friendly and professional, the food was excellent and the everyone made us very welcome...and that included our dachshund! Having stayed many times before, we knew what to expect and we were we not disappointed.

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Thank philipmY3284OG
West Yorkshire
Reviewed 1 week ago

We booked 3 rooms in total spent a lovely afternoon in the bar area. The rooms were all a great size and very clean. We sat having a drink before dinner in another cozy area with the most amazing fireplace and candles. The meal was good portion sizes very small but extremely tasty service was good in the restaurant and...

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Thank DeniseYorks
Bridlington, United Kingdom
Reviewed 1 week ago

The Black Swan, Helmsley is very welcoming, lovely log fire in the bar. Excellent food, and friendly, knowledgeable staff. The rooms are very comfortable, with full facilities. Situated in a lovely part of the country.

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Thank AuntyB1915
York
Reviewed 1 week ago

relaxing, hassle free, courteous staff and lovely food not sure you could ask for more our room overlooked the garden - which was very pretty and very quiet the decor in parts was a little jaded but this didn't detract - made it more like 'home'!

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1Thank Gillian T
Warwick, United Kingdom
Reviewed 1 week ago

Nice hotel with friendly staff. Comfortable and smart accommodation. However, the restaurant is not up to par for this standard of hotel or price. A la carte menu is expensive (eg fillet steak £40). Set menu offers limited choice and only changes once a week. Better to opt for bed and breakfast and eat out. (Good Italian restaurant a few...

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Thank AandVK
Leicestershire, United Kingdom
Reviewed 1 week ago

We stayed on the 'Cheeky Little Getaway' promotion which was great value. The hotel is very well placed in the centre of Helmsley. Had a lovely walk with the dog (who was made very welcome at the hotel) to Rievaulx Abbey. Food excellent

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Thank Janice D
Huddersfield, United Kingdom
Reviewed 1 week ago

We stayed for one night and thoroughly enjoyed every aspect of our visit to Helmsley. A warm, friendly welcome at the Black Swan...log fires, charming staff and a relaxing atmosphere. Our room was well appointed and overlooked the main square. Dinner was delicious, and we had the best breakfast ever ! Highly recommended....can't wait for our next visit.

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1Thank pamelahY569AF
Darlington, United Kingdom
Reviewed 2 weeks ago

Decided last minuite to have a night away and had been meaning to book hear for a while. Surprised they had some rooms lef on a Saturday night, so we booked DBB. Situated in the heart of this small town and is a typical "oldy worldy" hotel. Creaking floor boards and lots of character. Very friendly helpful staff throughout our...

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Thank Richard W
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Richard W, We're really pleased that you enjoyed your time here and were well looked after throughout your stay. Thank you for your feedback regarding the menu which I shall pass onto the Head Chef, and I'm so pleased to read that your main courses were the best seafood dishes you've ever had! Thank you for choosing to stay...

North Yorkshire
Reviewed 3 weeks ago

We attended a corporate event, which was held at the hotel and opted to stay for the set lunch. Not only was the corporate event very successful, which was expected, but rather unexpectedly the lunch was rather good too. To be honest it was delicious and with a couple of glasses of the house Merlot, went down a treat. Excellent...

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2Thank GeorgeNorthYorkhire
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear GeorgeNorthYorkshire, Thank you for taking the time to write a review following your recent visit to the hotel. We're pleased to hear the event was a success in all aspects and shall look forward to welcoming you back for lunch in the near future.

Rotherham, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here for my partners birthday/babymoon. Everything about our visit was perfect. Clean room, attentive and friendly staff. The food in the restaurant is delicious. Will be visiting Helmsley and the black swan again in the future.

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1Thank SophieBaker25
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear SophieBaker25, Thank you for your lovely comments and we look forward to seeing you both again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: $169 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
7 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The older part of the hotel is wonderful”
  • The Market square view from Hotel front rooms
 of 5 bubbles Chrisbic, 18 Mar 2017 | Read review
“avoid rooms at the front on Thursday night as setting up for the Friday market starts early!”
 of 5 bubbles terriers2010, 27 Feb 2017 | Read review
“Try to check the availabilty of a decent bathroom.”
 of 5 bubbles cheshireliz2014, 24 Feb 2017 | Read review
“Rooms above 30 are a hike.”
 of 5 bubbles LordMilton, 20 Feb 2017 | Read review
“room 42 towards the back and good position for the car part around the back”
 of 5 bubbles jdragon68, 19 Feb 2017 | Read review
5 of 5