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The Black Swan Hotel

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1,336 Reviews from our TripAdvisor Community

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Showing 1,334: English reviews
Redcar, United Kingdom
Reviewed 3 March 2016

We visited the Black Swan to celebrate my husband's 65th birthday. Our standard room was clean, quiet and well furnished having 2 easy chairs - a rarity. The service was excellent. All the staff were very friendly and helpful. Our meal was lovely. The food was high quality and well presented. Breakfast was served to the table which we enjoy....

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Helpful?
Thank SSW54
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your break at the hotel for your husband's birthday, we are so pleased to hear that you enjoyed all aspects of your stay with us, from your room to the food and excellent service which you received from all the staff. We look forward to welcoming you back in the future.

yorkshire
Reviewed 1 March 2016

Afternoon tea was great here. A wide range of teas to choose from and we could have had coffee or hot chocolate instead. Plenty of sandwiches and they coped well with one vegetarian and one meat eater. We had two scones each, a macaroon, a passion fruit posset, a chocolate and raspberry cake, a strawberry tart and a hazelnut delicacy...

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Helpful?
Thank furrybird1
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We're delighted to read that you enjoyed your Afternoon Tea experience at The Black Swan and we hope you will consider visiting again in the future.

Manchester, United Kingdom
Reviewed 29 February 2016

Four of us called in for lunch and we were guided to a table by a very helpful member of staff. It was a bitterly cold day and the real fire was very welcome. Food was good and served promptly, the staff all seemed very friendly. The only disappointment was the price of two glasses of wine £15 which we...

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Helpful?
Thank fatboy5059
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your feedback following your visit to the hotel. I'm sorry to hear that you felt your drinks were too expensive, but I'm really pleased that you enjoyed your food and the staff were all very helpful and friendly. We hope you will choose to visit us again, perhaps for an overnight stay next time.

Manchester, United Kingdom
Reviewed 29 February 2016

Myself and my partner had an amazing stay. It was my birthday and it was perfect; from the Happy Birthday card and chocolates to the amazing three course meal which was one of the nicest I have ever experienced. The staff were fantastic, nothing was too much trouble and they genuinely seemed to love their jobs. One guest in the...

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Helpful?
Thank RobynSeddon123
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are so pleased that you had an amazing stay with us for your birthday, and found the staff to be fantastic and your meal was one of the nicest you've ever experienced! Thank you so much for your lovely comments and we look forward to seeing you again soon.

sutton in ashfield
Reviewed 26 February 2016

We called here for a light lunch on a Monday afternoon. Excellent, varied menu matched by the service, taste & value for money. Set in warm cosy lounge. Perfect for a lazy hour or so. We must return to sample their dinner menu!

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Thank DLNY
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your comments following your visit for lunch and we shall look forward to welcoming you back in the future for dinner!

London, United Kingdom
Reviewed 25 February 2016

My wife and I spent a most enjoyable long weekend at The Black Swan, making trips into York, Castle Howard and the surrounding countryside over the few days. Although the wind and rain was something of a test and it took just over 6 hours to drive up from London, we were made very welcome as soon as we arrived...

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Thank James B
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your break at the hotel towards the end of last year, we're so pleased to read that you had an enjoyable time and we hope you will both consider visiting again, perhaps when the weather is hopefully a little better!

Warwick, United Kingdom
Reviewed 25 February 2016

Situated right on the market square of this lovely little market town full of classy shops, galleries and teashops. A great place for a weekend break with good walking and places to visit. The hotel isn't cheap but it manages to be classy without being stuffy or too formal. They claim to be dog friendly and for once you actually...

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Thank Rowington
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are really pleased to hear you had a lovely visit and particularly enjoyed your experience in the restaurant. Thank you for your comment regarding the bathroom, we're aware some need a little attention and are looking to refurbish these shortly. We do hope you will choose to visit us again in the future.

Newcastle upon Tyne, United Kingdom
Reviewed 25 February 2016 via mobile

We have been visiting this charming place for over 7 years and it's wonderful all the time. The staff is very friendly, the food is amazing and the hotel is one of the most charming places ever. It's a lovely cottage type hotel full with character and warmth. Perfect escape from our every day busy life and have some peace:)...

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Thank bitu81
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments, we're delighted your stay with us was as wonderful as always and we hope to see you again soon.

Reviewed 20 February 2016 via mobile

We stopped here for two nights after Searching for quality dog friendly hotels on the web. We were made very welcome from the friendly staff the moment we arrived and our Westie was given a bowl of water and a chew before we even went to our room! Our accommodation was great, as you would expect for the price, with...

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Helpful?
Thank Mark B
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We’re so pleased you (and your dog!) enjoyed your stay with us and were all made to feel very welcome - we do like to make our four legged friends feel right at home! Thank you for your recommendation and we shall look forward to welcoming you all back again soon.

Reviewed 17 February 2016 via mobile

Worth every penny, fabulous. Food outstanding the sandwich fillings traditional but with a modern twist. Brilliant that they supply a box to take anything home you can't manage to eat, with 2 scones each you need a big appetite. Staff very friendly, highly recommended.

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Helpful?
Thank Kerry W
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your recent visit to the Tearoom, we are so pleased to read that you enjoyed everything about your Afternoon Tea experience, from the food to the service, and we look forward to seeing you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: $222 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
5 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“eat in the restaurant”
 of 5 bubbles ras95, 29 Nov 2016 | Read review
“The rooms at the side of the hotel are quiet. The superior room is well worth the extra.”
 of 5 bubbles TinaM1701, 28 Nov 2016 | Read review
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