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The Black Swan Hotel

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1,422 Reviews from our TripAdvisor Community

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Showing 1,420: English reviews
Reviewed 20 May 2016 via mobile

7 of us went to enjoy a 70 th birthday day/ night out .. We had been hear before for lunch , which was great, so we were looking forward to having an Eveing meal and a nice stay at the hotel .. But we were disappointed in the Eveing meal.. Not cheap to eat and stay hear so when...

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Helpful?
Thank Westurn
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are really disappointed to read your comments and are sorry that you did not enjoy your meal. We are very sorry your expectations were not met on this occasion and your comments have been passed onto the kitchen team. On a more positive note, we're pleased you enjoyed breakfast and found the rooms and the staff to be good.

Canberra, Australia
Reviewed 20 May 2016

We thoroughly enjoyed our stay in this charming historic building perfectly situated on the main square of a delightful Yorkshire town. The staff were excellent and could not have been more helpful. Our rooms were beautifully furnished and the breakfasts were superb. The bars and lounges are elegant and relaxing places to rest awhile. Minor irritations for me were the...

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Thank MNE43
Borders, United Kingdom
Reviewed 19 May 2016

It's very rare that I leave reviews but the Black Swan definitely deserves one.... We've eaten out in many, many fine places, and I have to say that the food and service at the Black Swan is without doubt, up there at the top. Absolutely exceptional! Myself and my husband had the Tasting Menu and we could not fault it....

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1Thank momaisey333
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for taking the time to review your recent stay with us, we're absolutely delighted to hear that you found both the food and the service to be exceptional, and we shall look forward to welcoming you back to The Black Swan very soon.

Reviewed 18 May 2016 via mobile

My husband and I enjoyed one if the best afternoon teas at The Black Swan . The staff were amazing . The young waitress explained all the items in our afternoon tea and everything was delicious from the finger sandwiches , the gorgeous little cakes and the most softest scones we have had in a long time . We were...

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Helpful?
Thank scaife27
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments following your visit for Afternoon Tea and we hope to see you again soon.

Reviewed 18 May 2016 via mobile

The Black Swan is at the heart of the historical market town of Helmsley. The town in itself worth a visit but staying at the Black Swan will certainly enhance your stay. The rooms are extremely comfortable although when we stayed was very warm. The food st the Black Swan is fine dining at its best but a little bit...

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Thank KFbolton
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We're so pleased you enjoyed your stay with us and hope to welcome you back to The Black Swan in the future.

Reviewed 17 May 2016 via mobile

We received gift vouchers from our daughter for afternoon tea here for Xmas but wanted to wait until the weather was nicer to enjoy it. Our daughter and granddaughter accompanied us. We booked a table in advance for three with a high chair. On arrival the staff were smart welcoming and escorted us to our table. Crayons and a colouring...

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Thank Janet G
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your recent visit to the Tearoom, we are so pleased to hear that you thoroughly enjoyed everything about your Afternoon Tea experience, from the food to the service, and we hope you will choose to visit us again soon.

Birmingham, United Kingdom
Reviewed 17 May 2016

We had stayed at the Black Swan a couple of years ago and liked it, so we made a return visit.. Again, the staff were very friendly and helpful. The rooms were good the gardens looked even better and all was well. And then we had dinner. It was just wonderful. A very limited menu but each dish was superb....

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Helpful?
Thank Rex S
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are really pleased to read that you were very impressed following your return visit to the hotel, and particularly enjoyed your evening meal in the restaurant where you found the food to be superb. Thank you for your comments and we hope to see you again soon.

Newbury, United Kingdom
Reviewed 13 May 2016

I have stayed in this hotel on several previous occasions and loved it, however things have changed and not for the better. On the plus side the greeting on arrival from reception was warm and welcoming and they happily moved me to a feature room at the front of the hotel. On the downside I can only assume they have...

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1Thank Rosiemegben
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for taking the time to review your visit to the hotel. We are really disappointed to read your comments and they have been passed onto the Management team. We are very sorry that your expectations were not met on this occasion, and we really do hope that you will consider visiting again in the future.

Kingston-upon-Hull, United Kingdom
Reviewed 12 May 2016

Just go and see for yourself how wonderful this hotel is - from lovely professional staff to an excellent venue. We had a welcome card and chocolates as a surprise gift on our arrival as they remembered it was a special occasion. We had a stunning room overlooking the market square where the bikers meet up. We sat outside drinking...

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2Thank daviddickinson53
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your lovely comments, we're absolutely delighted you had such a wonderful stay with us for your wedding anniversary and we look forward to welcoming you both back again in the future.

Leeds, England, United Kingdom
Reviewed 11 May 2016

Having stayed at the " Black Swan " three times I think that I have the right to comment. Unfortunately not stayed since last year, and not sure will stay again. The Black Swan lends itself to the winter months, with a really good atmosphere, lod fires etc Unfortunately it loses a lot in the summer. I didnt know that...

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Helpful?
Thank Nigel L
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Please accept our apologies once again regarding the Afternoon Tea which you had a year or so ago. Thank you for your feedback following your visit last year in July, but please be advised that we have a new Head Chef who came on-board a couple of months ago, therefore the food and menus have completely changed since your visits...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: $197 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
7 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“never stayed so don't know just had the Afternoon Tea”
 of 5 bubbles angjohnson, 28 Mar 2017 | Read review
“If you have mobility problems ensure that you get a room on the ground floor .This hotel has steep stairs and long corridors.”
 of 5 bubbles 100MarionS, 24 Mar 2017 | Read review
“The older part of the hotel is wonderful”
  • The Market square view from Hotel front rooms
 of 5 bubbles Chrisbic, 18 Mar 2017 | Read review
“avoid rooms at the front on Thursday night as setting up for the Friday market starts early!”
 of 5 bubbles terriers2010, 27 Feb 2017 | Read review
“Try to check the availabilty of a decent bathroom.”
 of 5 bubbles cheshireliz2014, 24 Feb 2017 | Read review
5 of 5