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Hotel Platino

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Hotel Platino
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169 Reviews from our TripAdvisor Community

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Showing 128: English reviews
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Miramar, Florida
Reviewed 1 week ago via mobile

Maritza at the front desk was great was great the hotel. Breakfast could have been better but the location and service was good. Great bar across the street and walking distance to a good restaurant when you exit the hotel to your right.

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Helpful?
Thank riosr02
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Thank you so much for taking the time to write a review. We are glad you found our hotel to be great and also our attention to customer service. Our location is one of my reasons our guests keep returning to us. Minutes from the center city yet close to the airport, makes it a very convenient...

New York City, New York
Reviewed 1 week ago

Pros: The location is great. The staff was great and the room was very clean (which is essential to me feeling comfortable). Cons: The television programming should have some english speaking channels in it's arsenal. Based on the small size of the room, I believe that $ 55.00 U.S. (including the taxes would be very appropriate). The comfort level of...

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Helpful?
Thank Gregorio_Rey
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: It is awesome to see you found our location to be great and our staff as well. Here at Platino, we pride our selves on our cleanliness and customer service. About the suggestions you made, we would like you to know we are always look to improve ourselves. We are working with our cable company to offer...

Bronx, New York
Reviewed 1 week ago

This hotel is an excellent place to stay in Santiago, D.R........it's service and attention are top notch....I stayed at Hotel Platino, for the first time back in February and it was a great experience, that's why I decided to stay again the second time around for the Spring break........and I will stay again and again, the next times I'll be...

Review collected in partnership with this hotel
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Helpful?
Thank Santiago A
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: We are delighted to have read your 5-bubble review, it is awesome that you noticed our service and attention. We want all of our customers to experience this, because we feel vacations should be relaxing and comfortable. We will continue to provide the great service to our guests and keep improving along the way. Guest Services Platino...

Reviewed 2 weeks ago

A friend of my family book this hotel for a friend and I as we did know the area. What a great choice. Great location and people. There is a lounge and some food choices in walking distance from the hotel. The front desk will get you a taxi in 3 minutes!!!! Edison k and the other workers at the...

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Helpful?
Thank Sherwin P
Hotel P, Manager at Hotel Platino, responded to this review

Dear Sherwin: It is great to hear that you found our hotel to be a great choice. Our location and staff is one of the many reasons our guests keep coming back to us. We are minutes from the airport and also the famous city monument. We have passed along the message to Edison, he sends his regards by the...

Evans City, Pennsylvania
Reviewed 3 weeks ago

This is my third trip to the DR, but my first to Santiago. I had to find a hotel quickly and someone recommended this hotel. I was clean comfortable and they offered me a bigger room for the standard price when I told them I would be meeting my daughter, who works in the financial center in town. The people...

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Helpful?
Thank Mike_loves_DR
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: We are delighted to have read your review and are glad we have you a loyal guest in the future. Here at Platino, we simply want our guests to feel comfortable and at ease while staying in Santiago. Our centric location, great customer service and clean facilities are a few of the many reasons why our guests...

New York City, New York
Reviewed 22 March 2017

This hotel has poor communication and terrible guest services. Once we arrived we were told that we had all these things in the room such as a mini bar, snacks among others. Once we checked out someone went to the room with a list to check what we had consumed during our stay, they charged us for the toothpaste (the...

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Helpful?
Thank MJMarte88
Hotel P, General Manager at Hotel Platino, responded to this review

Dear Valued Customer: I would like to thank you for taking the time out to review us, also to apologize if we caused any inconvenience during your trip and if there was a problem with communication during your stay. I am glad you noticed our comfortable beds and newly upgraded air conditioners. We have recently updated our cooling systems in...

Reviewed 21 March 2017 via mobile

I came from New York city and stayed here for two weeks and my experience was very pleasant, it's true that the complimentary breakfast should be improved but the service is nothing but excellent and the dining room is cozy and well distributed. As soon as I got there Mr. Christian approached me and took care of my luggage with...

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Helpful?
Thank Manuel D
Hotel P, Manager at Hotel Platino, responded to this review

Dear Manuel: First we hope your trip back to New York City went well and are glad you had a pleasant stay with us. Thank you for your 5-bubble review. Glad you found our dinning area to be cozy and distributed well. Here at Platino, we strive on our customer service and want all our guests to leave with a...

Reviewed 19 March 2017 via mobile

A nice hotel with excellent service and friendly staff. The security presence was reassuring. Comfy bed, clean room and plentiful hot water. However the restaurant service was slow and food quality not as good as other nearby restaurants within walking distance.

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Helpful?
Thank mom2mggm
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Thank you for taking the time out to review us. We appreciate your kind words and are glad you left satisfied. Guest safety and security is a top priority for us, one of many reasons our guests keep coming back. We want all of our customers to feel right at home when staying here so we are...

Helsinki
Reviewed 23 February 2017 via mobile

We stayed one night in the hotel on our way to Puerto Plata. The hotel must have been full, because we had to pay the list price for the suite, which was quite expensive. First they showed us the executive room, which was just small, worn room with queen bed. Didn't like it. Then they showed us the executive superior...

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Helpful?
Thank IT K
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Kiitos ajastasi tarkistaa meille. Thank you for noticing our great staff and team we have here at Platino. It is also great that you felt that our staff took care of you, which is wonderful to hear. We take our customers feedback very seriously and will continue to keep working hard to improve ourselves. You are correct...

Atlanta, Georgia
Reviewed 21 February 2017

My first time visiting the D.R. was staying in Santiago at Platino Hotel & Casino on Jan 18th 2017. What the rooms and hotel lacked in size made up for it with very friendly service and very clean rooms. I don't speak spanish, but the staff was very patient with me and there was always someone there that could communicate...

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1Thank vspeech7
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Thank you for choosing Platino Hotel during your stay in Santiago. Our friendly staff and clean rooms are just a few of the reasons why people choose us when visiting the area. We strive on making our customers feel right at home, most of our front desk staff is bilingual but we will always try our best...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 

Additional Information about Hotel Platino

Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Price Range: $78 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Platino 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Platino Hotel Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Platino staff and other travellers.
12 questions
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3 months ago
long island
2 months ago
2 months ago

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Questions? Get answers from Hotel Platino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very nice and good view”
francklinbienaime, 24 Jan 2017 | Read review
“Guest requests and inquiring are WELCOMED...”
andors933, 9 Nov 2016 | Read review
“give tips moderatly they go above and beyond customer service”
chefdallascreations, 3 Nov 2016 | Read review
“Feels dated, but service makes it worthwhile. ”
RandleZen, 17 Jun 2016 | Read review
“Old fashioned - European like, clean, quiet and AC works well”
I6621CIrobertd, 10 Jun 2016 | Read review
5 of 5