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Platino Hotel & Casino

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Traveller (59)
Room & Suite (27)
Dining (1)
Overview
  • Excellent51%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Restaurant
Airport Transportation
Room Service
3.0 Star Hotel
All hotel details
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (207)Write a Review
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63
52
24
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5
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63
52
24
9
5
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All reviewsfront deskdefinitely stay here againgreat places to eatopen hourscomfy bedno questions askedhotel is greatdominican dishesrecommend hotelrooms are cleanshort staywalking distancehotel staffother hotelsbreakfast includedseveral yearshotel is located
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1 - 5 of 153 reviews
Reviewed 1 week ago

reception is very helpful and smiling. Room and bathroom are clean and quiet. should be increase the quality of the restorant .. I had a good stay in this hotel and will be back in my next trip in Santiago dos caballerosMore

Thank CaptainJaySea
Response from Platino H, Director de Relaciones Públicas at Platino Hotel & CasinoResponded 4 days ago

Dear Valued Guest: It is great to have read your review. We are delighted that you found our staff to be friendly and also our hotel to be clean. Guests simply want a quiet and comfortable hotel that is close to the center city and...More

Reviewed 3 weeks ago via mobile

The location of this hotel is very impressive,in terms of having a complete fitness gym in walking distance, restaurants in walking distance, airport with in 20min drive. Excellent, friendly and knowledgeable staff. Very very clean in comparison to many hotels I have paid more for....More

Thank shawn w
Response from Platino H, Director de Relaciones con Clientes at Platino Hotel & CasinoResponded 3 weeks ago

Dear Valued Guest: Thank you very much for taking the time to write your review. Reviews like yours are a truly inspiring to read. We want to be the best in our class. The fact that you mentioned that you normally do not write reviews,...More

Reviewed 3 weeks ago

Well, I really like this hotel, simple and accessible, receptionist speaks good English and very helpful, professional and always reliable if you have question or needed assistance, good job for the employees, restaurant food is great and the Casino was very great, lost some but...More

Thank Adrian D
Response from Platino H, Director de Relaciones con Clientes at Platino Hotel & CasinoResponded 3 weeks ago

Dear Valued Guest: It truly brings us great joy that you really liked our hotel. Our team here, at Platino Hotel & Casino, work really hard to provide great customer service. We want all our guests to feel at home while staying with us. We...More

Reviewed 22 December 2017

I stayed here for three nights. Good location near two good restaurants, Square One (open 24 hours for full meals and snacks) and El Carrito Marchen. There were some annoyances: management needs to pay attention to details--hot water was shut off in the wash basin,...More

Thank 353Doug353
Response from Platino H, Manager at Platino Hotel & CasinoResponded 27 December 2017

Dear Valued Guest: Thank you for taking the time to give us your feedback and suggestions. Unlike some other hotels in our country, we are definitely open minded to new suggestions. We take our customer feedback very seriously and are always looking to improve. We...More

Reviewed 2 December 2017

Best experience ever, Great staff, very helpful always on point, everyone wanted to make our experience joyful and entertaining. One thing I enjoy the most was how close you are to everything in the city but yet very peaceful, nice accommodation. Will highly recommend it.More

Review collected in partnership with this hotel
Thank dannydiaz2017
Response from Platino H, Manager at Platino Hotel & CasinoResponded 5 December 2017

Dear Valued Guest: We truly value your wonderful comment. We would like to thank you for sharing your positive feedback with us. It also brings us great joy that you found our location to be ideal. We are just minutes from the airport and center...More

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12345631
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Details
Price range
US$56 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
Details
Price range
US$56 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
Add Photo Photos
Traveller (59)
Room & Suite (27)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Pamela P
13 November 2017|
Answer
Response from Platino H | Property representative |
Dear Valued Guest: Thank you for your question. We do offer airport pickup for an additional fee since we out source this service. Since your information is sensitive, we will contact you directly to ask for your... More
0
Votes
brent s
17 September 2017|
AnswerShow all 4 answers
Response from Platino H | Property representative |
Dear Brent: Thank you for your question, we are approximately 15 to 20 minutes away from the airport. Which equals to about 15.2KM in distance. We have a shuttle service for an additional charge. Please contact us directly... More
0
Votes
zil018
29 June 2017|
Answer
Response from Platino H | Property representative |
Dear Valued Guest: Trip advisor does not allow email addresses to be posted on answer/questions. We will send you a private message, we look forward to having you stay with us. Have a great weekend. Guest Services Platino... More
0
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123456
Room Tips
"good team at the reception, professional and friendly"
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"there is no elevator at this Hotel from my observation, but the higher rooms seems to be a better chose"
Read review
"Room 424 gave me a great view of the garden and the front view from my hallway. Room service was excellent..."
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"Each room is comfortable, although we usually choose the executive, I think that is enough."
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