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Traveller (59)
Room & Suite (27)
Dining (1)
Overview
  • Excellent48%
  • Very good30%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(23 reviews)
“pay attention”(2 reviews)
“open hours”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (218)
Filter reviews
163 results
Traveller rating
65
57
26
9
6
Traveller type
Time of year
LanguageEnglish
More languages
65
57
26
9
6
Show reviews that mention
All reviewsfront deskpay attentionopen hourscustomer service was greatcomfy bedno questions askedhotel is greatplace to sleepthank you very muchshort staywalking distanceother hotelshotel staffseveral yearsclean roomshotel is locatedwould stay again
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1 - 5 of 163 reviews
Reviewed yesterday

Sports team trip - Overall great service, great staff. No problems reported by players. plenty of surrounding activity ie. restaurants, supermarkets etc. Minor problem with checkout but quickly remedied. Difference between giving a 3 over a 4 review.

Review collected in partnership with this hotel
Thank timtrott32
Reviewed 3 days ago

From Reception to Room the experience was nothing less than perfect. Maritza and Lisbeth went out of their way to verify my stay was perfect. I did not get a chance to enjoy the Casino, maybe next time

Thank RSprince
Reviewed 2 weeks ago via mobile

Great hotel close to santiago airport. Staff very friendly and professional. Dont have a single thing to complain about. Room was clean and clean smelling. Will make this my choice hotel when coming back to this area.More

Thank Luis E
Response from Platino H, Director de Relaciones con Clientes at Platino Hotel & CasinoResponded 1 week ago

Dear Valued Guest: We greatly appreciate the fact that you took the time to review us. Also it is great that you found our staff to be very friendly and professional. Here, at Platino, we strive on great customer service and clean rooms. Also we...More

Reviewed 3 weeks ago

We flew into Santiago on a red eye and needed a place to sleep before travelling to Puerto Plata the next day. The Plantino is about 10 minutes from the airport. The rooms were small but comfortable and clean. The customer service was great and...More

Thank Rjmud
Response from Platino H, Director de Relaciones Públicas at Platino Hotel & CasinoResponded 1 week ago

Dear Valued Guest: It is awesome to have read your review. We strive on providing great customer service and reviews like yours are truly what makes us keep us going. We also are very fortunate to be located in such a prime location; we are...More

Reviewed 4 weeks ago

This hotel is tucked away, but within a stone's throw of the Monument, which is the focal point of the city. The reception staff have good English and are very helpful. There is no lift and the basic price rooms are very small, as is...More

Thank DHE30PP
Response from Platino H, Director de Relaciones Públicas at Platino Hotel & CasinoResponded 4 weeks ago

Dear Valued Guest: We are delighted with your review, thank you very much for taking the time to give us your feedback. It is awesome that you noticed our great location, some newcomers do not. Many guests visiting the Dominican Republic simply want a great,...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Details
Price range
US$57 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
Details
Price range
US$57 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
Add Photo Photos
Traveller (59)
Room & Suite (27)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
mjadorekids
25 February 2018|
AnswerShow all 4 answers
Response from Platino H | Property representative |
Dear Valued Guest: Thank you for choosing our hotel for your stay in the Santiago area. We can contact you directly through TripAdvisor Messaging and confirm the pick up. Guest Services Platino Hotel & Casino
0
Votes
Google Translation
Pamela P
13 November 2017|
Answer
Response from Platino H | Property representative |
Dear Valued Guest: Thank you for your question. We do offer airport pickup for an additional fee since we out source this service. Since your information is sensitive, we will contact you directly to ask for your... More
0
Votes
brent s
17 September 2017|
AnswerShow all 4 answers
Response from Platino H | Property representative |
Dear Brent: Thank you for your question, we are approximately 15 to 20 minutes away from the airport. Which equals to about 15.2KM in distance. We have a shuttle service for an additional charge. Please contact us directly... More
0
Votes
Room Tips
"Ask for a room that is not on the lower ground floor level"
Read review
"good team at the reception, professional and friendly"
Read review
"there is no elevator at this Hotel from my observation, but the higher rooms seems to be a better chose"
Read review
"Room 424 gave me a great view of the garden and the front view from my hallway. Room service was excellent..."
Read review
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