We were stay in the hotel for one night since we saw many review on location and room. First, when we entrance to the hotel the location very stunning and outstanding. Room was very nice big, comfortable bed and clean. However, staff is one of big thing that make our stay unpleasant. Briefly, in the morning before we check out we are planning to have a outdoor sit for breakfast since the weather is nice and cozy. Once we enter restaurant and we found table outdoor but, the table didn’t clear yet we have asked one of the staff to clear the table for us. What he reply to us is “ตอนนี้พนักงานไม่เพียงพอที่จะเคลียร์นะครับ ไปนั่งด้านในได้มั๊ย เพราะเราไม่มี ชุดอุปกรณ์ที่ set up” He speak with unfriendly tone of voice seems like we disturb him or what! When after we decided to sit somewhere else. Lady trainee was clearing that table with full set up. I come back to ask her can I sit this table she said yes. Trainee is full of service mind. I understand breakfast is quite busy during rush hour and long holiday however, the reason of short of manning is unacceptable especially in Five star hotel. Please consider to provide them more training and service foundation skill Regards,…
Disappointing service. We were 4 households going together for relaxation, nice food, wine, company, golf and spa. We emailed, called and messaged the hotel the day before to ask if any changes due to Covid. They confirmed by phone that alcohol would not be served but all other services were operating. No reply by email and a LINE Message stated all operating as normal. Upon check in less than 24 hours later- they tell us no alcohol which we expected. But then they said no pool, no Spa, no gym, no golf. They couldn’t have picked up the phone to call or send us a message. Nope. When we asked why - they all shrugged their shoulders like “not my problem”. So after 1 day we all checked out. Management didn’t even come see any of us after complaining to reception. Don’t seem to care about clients. Food was ok. We had 3 meals but staff sometimes chatted amongst themselves and hung on the phone and didn’t care they had clients. Apparently owners are rich as they don’t care about customer service. Beautiful area but what a disappointment. Rooms were nice and big but furniture out of date.…
1 week daughter's school break, felt like we were in Italy, great food, nice bike ride, great golf course, great view. Will definitely return. Couple of minor hiccups at the hotel but overall a great stay.
Stunningly beautiful and totally relaxing. The horizon suite is amazing- huge with fabulous views. Great cycle track and bike rental. Golf course- beautiful but challenging. Amazing playground. Food and wine were good too. Spa was excellent but you must book in advance as its very popular.
We absolutely LOVED our stay here. As teachers living in Bangkok, we often travel and have stayed in many hotels all around the world. This has to be up there with the very best we have been to. We stayed in the horizon view suite and it was simply incredible. So beautiful and elegant and the balcony is out of this world! We enjoyed two evening watching the sunset from there. We used the town square restaurants and they were wonderful. The food was great and the service was outstanding. The staff here are all amazing and try so hard to speak English. Their English is good! We had two treatments in the spa and they were wonderful. The spa and therapists are first class and the products used were Devine. My skin still feels wonderful from my facial! On one evening, we happened to be sat next to the owners at dinner. They chatted to us for a little while and they were so kind and a pleasure to talk to. It was clear to see they had a great relationship with their staff too! I would recommend this place a thousand times over. A weekend away that we will never forget. Thank you so much for the memories!…
We spent early March weekend at this hotel and could feel the difference between weekday and weekend. Friday was so quiet and the entire property was all yours. Down side was that Saturday breakfast was like Continental breakfast, but you can order anything that you want from the kitchen. Sunday breakfast was a feast! Crowded too! The horizon room was great with panoramic view of the valley. Weather was so lovely, so fresh and crisp. At dawn you felt like you woke up somewhere in the countryside of Italy.
We went to this property with a family of 4 adults over Christmas.The double-storey airy room was spacious and our teenage kids loved the bedroom under the roof on the upper floor. The sunset view from giant wall-to-ceiling windows was stunning with skylight turned into flashy pink and purple. We enjoyed early morning walk and biking around vast property and will definitely come back for more.
Pro: -Beautiful scenery if you love taking photos -The project arcade is huge, you have choices to pick what type of accommodation fit your group , from solo to family -The Town View suite is very very specious - The foods is so good especially Pizza at Vino and Thai Foods at Club Lago -Not so far from Bangkok, we took 2 hours to get here by driving -The staff at reception and F&B outlets are very friendly and helpful -complimentary soft drinks and water for all rooms -great layout , well design and maintain Con: - There is no difference between in house guests and pedestrians if you want to take photo in front of the Iconic Pisa Tower at the Entrance of Toscana Valley. We were chased by the guard though we told them we are staying here. So, just park on the main road and walk in, will do. -None pool towel is provided by the pool …
We came back after staying at the other Toscana valley property, La Casetta, last year. A great place for relaxing, but to dull for more than one night. There are hardly any guests, and the property is just like a empty movieset. For one night you can get all your pictures, and move on to another Khao Yai resort. The restaurant is very nice, but they did not serve pizza in the weekdays. There is a great gym, but it’s not open before 1 PM in weekdays. There is a great pool, but no towels poolside. The breakfast is delicious, but no buffet. There is a great golf course, but no golfers. Rooms are good, but smelly because they are hardly used. Basically this is a overpriced property, that is completely empty on weekdays. On holidays it’s probably overcrowded.
In love with Toscana and california style very big like citi here , nice room and swimmingpool very natural and recommend if you have short time away from Bangkok ,i spend whole day and night here , croissant very nice
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