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Iberostar Ensenachos

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Traveller (10768)
Pool & Beach (3434)
Room & Suite (1259)
Overview
AMENITIES
Public Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
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Reviews(3,749)
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Jean T
11
Reviewed 3 days ago
We have been to this resort 3 times and all of them have been great. However, our last stay was at the villas, a little more money but so worth it, had lobster available every day, would like to return but can’t seem to find out if the villas have the lobster available everyday, could someone let us know before we book again?
1 Thank Jean T
Melissa M
15
Reviewed 4 days agovia mobile
I have been to Cuba over 10 times and this was by far the most memorable! Amazing staff,entertainment ! Especially Yuniely who worked at ensenachos beach bar/waiter just wow! This young man made our stay the most memorable by being such a kind soul! The rooms were super clean ( no bugs) I can’t comment enough on the fabulous service we received ! If any one goes back please tell Yuniely the hurricane and the angel say hiiiiii! (And mama) don’t hesitate to go to this resort ! The only boring part is on the last three days there was small mosquitoes but nothing to complain about! Just a bit itchy! Can’t wait to go back with my family! You can bring bread from the buffet and feed the fish in the ocean to get a beautiful view/pic of all the fish! Perfect beach for children as not deep super safe ! Anyways I can go on and on but this is truly a hidden gem! My favourite place in Cuba by far.....
5 Thank Melissa M
Response from IberostarHoteles, Quality Manager at Iberostar Ensenachos
Responded 3 days ago
Dear Melissa, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Ensenachos
Rob S
10
Reviewed 5 days agovia mobile
My wife and I have been to this resort twice in the past 3 years. We could not go again this year because I started a new job (otherwise we would have gone again). This resort will always be special to us because it is where we got married and we will never forget it.

How can you not talk about the beaches here. Whether you go to the Megano or Ensenachos beach, you will not be disappointed. The Megano beach has a partially sunken ship you can swim out too. All in all, the beaches are beautiful and you will not be disappointed. My favorite part of the beach was relaxing and playing beach games, like volleyball, with Luis, Yoanny and Andy.

The food is also great. There is always something in the buffet but the al la cart restaurants are a good choice too. Our favorite is the Japanese. You will definitely get your share of food and you will see a great show put on by the chef too. Also if you get a chance to have a dinner in the Grand Village (You have to pay unless you're staying in that section) it is WELL worth it.

The pool areas are great too. It is usually where we go to have lunch at the snack bar. We do relax poolside as well and there are plenty of activities to do there as well. We are looking forward tk going back and checking out the new 24 hour snack bar on tge resort too.

The rooms are great as well. We have stayed in both sections and have nothing bad to say about either. Once was in a Duplex suite and that was a massive two floor room.

All in all we have nothing bad to say about the resort. We have been treated amazing by all the staff and it is what keeps us wanting to go back. Especially the friends we made on the resort: Rachael, Luis, Yoanny, Andy, Yubi, Yansel and Yunior (they always make it a great trip for us and make us look forward to our return).
Thank Rob S
Response from IberostarHoteles, Quality Manager at Iberostar Ensenachos
Responded 3 days ago
Dear Rob, We would like first and foremost to thank you for choosing Iberostar for your recent holiday and also for returning once more to stay with us. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home from home. Our highly motivated and competent team ensures that our services, as well as our hotel's wealth of facilities, provide a holiday feeling of the very special kind for our guests. Again we thank you for sharing this constructive feedback and we look forward to seeing both of you again in the not too distant future. Best Regards, Quality Manager Iberostar Ensenachos
Annette H
Edmonton, Canada
2125
Reviewed 6 days agovia mobile
I have been to this resort 4 times this year over 20 times total. I won’t go anywhere else. The people are amazing there. Yunior, Luis, Nuimy, Dany, Randy just to name a few make the resort so great. They are always chatting and will do anything to help you. The servers are great too. They always go the extra mile to help you out. The bartenders Guerra, Yuniely, Damrays are always great too remembering what you like. Overall the service is always top notch and I am never disappointed. I like to get my food cooked fresh so that to is always good with just a little wait time to have it fresh I don’t mind. Always made with love. For me I can’t go anywhere else. Thank you Ensenchos staff for making my time in Cuba so good
1 Thank Annette H
Response from IberostarHoteles, Quality Manager at Iberostar Ensenachos
Responded 3 days ago
Dear Annette, We thank you for taking the time to share this wonderful impression of your stay with us. We would also like to express our appreciation to you for your loyalty to our establishment. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. This is ensured by our employees, the numerous services available and the careful distribution of our hotel and its facilities. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Ensenachos
Sergio T
Toronto, Canada
2937
Reviewed 6 days ago
Fantastic beaches, particularly Ensenachos. Restaurant Mediterraneo excellent fish. Italian restaurant good seafood. Asya restaurant very good entertainment and good food.
Excellent service. Many thanks to Angel, Katia, Yaima, Yoeyhi, Luis Manuel, Osniel, Amaury .
(Nene) and Franklin.
The food at the buffet restaurant was repetitive and average quality, probably due to very low hotel occupancy. Some improvement was noted near the end of our stay when hotel occupancy had increased.
Thank Sergio T
Response from IberostarHoteles, Quality Manager at Iberostar Ensenachos
Responded 3 days ago
Dear Sergio, First of all, we want you to know that the way you have described your stay with us is really helpful and we thank you for providing your rating. Although the majority of your comments show that in most areas we are performing well with our efforts and quality service, we have taken your feedback regarding the areas you raise seriously as we know that we can only improve by listening to our guests. Again, we want to thank you very much for sharing this review of our hotel and we would be happy to welcome you back to one of our hotels in the future. Best Regards, Quality Manager Iberostar Ensenachos
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About
Description
Located in Cayo Guillermo, this 5-star Iberostar resort is designed to conquer the hearts of even the most discerning travellers because of its services, first-rate facilities and exclusive location. If you More want to experience the exotic side of Cuba, this hotel is your ideal choice. It offers travellers all kinds of services such as a variety of restaurants, spa and relaxation areas, shows and entertainment programmes, Star Camp, outdoor pools, a fitness room, convention centre, and even rooms with a private Jacuzzi. This country with lots of history awaits, and it offers you a unique holiday! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
506
Formerly known as
Royal Hideaway Ensenachos
Also Known As
Iberostar Ensenachos Hotel Cayo Ensenachos
,
Occidental Royal Hideaway Ensenachos Cayo
,
Royal Hideaway Ensenachos
,
Occidental Royal Hideaway Ensenachos Hotel
Location
Caribbean > Cuba > Cayo Ensenachos
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
506
Formerly known as
Royal Hideaway Ensenachos
Also Known As
Iberostar Ensenachos Hotel Cayo Ensenachos
,
Occidental Royal Hideaway Ensenachos Cayo
,
Royal Hideaway Ensenachos
,
Occidental Royal Hideaway Ensenachos Hotel
Location
Caribbean > Cuba > Cayo Ensenachos
Photos
Traveller (10,768)
Pool & Beach (3,434)
Room & Suite (1,259)
Dining (886)
Family and Play Areas (189)
Business Centre & Event Rooms (20)
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Questions & Answers
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GoPlaces747346
13 November 2018|
Answer
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Ensenachos. We would like to inform you that there are no nude beaches in the area. We would like to suggest you to contact the hotel directly for... More
1
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Google Translation
Ray69691
13 November 2018|
Answer
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Ensenachos. We are looking forward to welcoming you soon. Kind regards, Iberostar Hotels & Resorts Customer Service.
0
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Google Translation
Ray69691
12 November 2018|
AnswerShow all 2 answers
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Ensenachos Please, accept our apologies for the delay in our response. You will find the contact details of the hotel in the Iberostar website. Kind... More
0
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Google Translation
Room Tips
"none of the rooms had a view , so not worth sitting in the balcony unless you like to watch some bushes"
NAZARLondon
1 week ago
Read review
"The rooms are all good.....you don't need to pay extra to stay at the Spa section this time of year!"
Michelina1234
3 weeks ago
Read review
"Buildings 40, 41, 42 have great access to the beach and pool areas."
wildcostache
4 weeks ago
Read review
"Spa Suite and Village suite"
joaoc97
18 Sep 2018
Read review
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