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Balneo Complex Saint Spas

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Traveller (55)
Dining (31)
Pool & Beach (4)
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Overview
  • Excellent35%
  • Very good21%
  • Average27%
  • Poor13%
  • Terrible4%
Travellers talk about
“spa center”(7 reviews)
“small pool”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (65)
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1 - 5 of 53 reviews
Reviewed 27 February 2018

The hotel does not meet five stars !!! Very small pool so it's crowded! The wellness area is not at the level, the steam bath is not working, the pool is very small, very few sun loungers, the water is not warm enough. The rooms...More

1  Thank Didimitrowa
Response from Teodora_Slavova, Marketing Manager at Balneo Complex Saint SpasResponded 6 March 2018

Dear Mrs. Didimitrowa, Thank you for taking the time and reviewing us. We do value all our guests feedback, it help us grow and improve. We are happy that the food and cleanliness was up to the standards. Sorry to hear about your other comments,...More

Reviewed 5 December 2017

What kind of a hotel has a wifi that cuts out every 5 minutes, not to mention slow as hell. Also, nearest ATM is in the nearest town which is a 30 minutes walk away. Come in, this is a business that deals with MONEY...More

1  Thank Николай В
Response from Teodora_Slavova, Marketing Manager at Balneo Complex Saint SpasResponded 6 March 2018

Dear Николай B, Thank you for taking the time and reviewing us. We do value all our guests feedback, it help us grow and improve. Maybe you will be happy to find out that we are almost done with changing the internet supplier, so there...More

Reviewed 2 December 2017 via mobile

The rooms have a lot of problems. Leak spots on the walls, some tapes left from ceiling repairs, bathroom fan not working. There was even MOLD in the bathroom. Not worth more than 3 stars for this complex and it's rated as 5...

Thank Nikolay K
Reviewed 3 November 2017

Due to sudden change of plans we ended up booking a room here again, although we wanted to go to Vella Hills but it was sold out. The expectations were not high as we have seen it before. Indeed there is water all over the...More

Thank yavorvm
Reviewed 21 August 2017

Bulgarian: Чисотата в стаята е под всякаква критика, базата е остаряла и неподменяна явно от доста време. Персонала не успява да смогне с чистенето, за 3 нощувки почистиха стаята некачествено 1 път и то с нашо искане. Двор, ресторант, детски кът външен: Отлично Рецепция: Отлично...More

2  Thank Kiril I
Response from Teodora_Slavova, Marketing Manager at Balneo Complex Saint SpasResponded 1 September 2017

Благодарим ви Kiril I за ревюто и за отзивите, ние ценим мнението на всички наши гости и съжаляваме, че престоят ви във Balneo Hotel Saint Spas, Velingrad не е бил според очакванията ви. Учудва ме коментара за чистотата, тъй като нашият ръководител отдел хотелско домакинство...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$78 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Velingrad
#9 Luxury Hotel in Velingrad
#12 Spa Hotel in Velingrad
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$78 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Velingrad
#9 Luxury Hotel in Velingrad
#12 Spa Hotel in Velingrad
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (55)
Dining (31)
Pool & Beach (4)
Room & Suite (4)
Questions & Answers
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Daniel D
20 January 2017|
Answer
Response from Harry4444-gol | Reviewed this property |
It is more than strange cleaning lady to take money for it. I think is not normal somebody to take money except reception, bar, restaurant or some cash manager. If you didn't receive and ticket from fiscal machine it seems... More
0
Votes
Room Tips
"Do not come here during public holidays or school vacations"
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"Until renovation please don't go there."
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"I think the rooms which are looking to the court are much better"
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"Out of the hotel, where there is fresh and clean air, but not cigarette smell!"
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