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Crowne Plaza Lancaster Toluca

259 reviews
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Traveller (39)
Room & Suite (39)
Dining (5)
Overview
  • Excellent66%
  • Very good24%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“great service”(11 reviews)
“breakfast buffet”(10 reviews)
“nice hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
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Offers from Crowne Plaza Lancaster Toluca
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (259)Write a Review
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76
39
10
6
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All reviewsgreat servicebreakfast buffetnice hotelbusiness tripfeel at homespecial thanksmaking suregreat barvery nice staybusiness travellersnext monththe bell mannice decorationrooms are largelevel of servicemexican styleconvenient location
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41 - 45 of 134 reviews
Reviewed 11 October 2016 via mobile

I had a very nice welcome. The hôtel staff is so so nice. Always taking care, and making sure you're ok. Nice place to be, very clean, and good restaurant. Rooms are spacious, and quiet (i was on 4th floor) Only 1 negativ point :...More

Thank Manue K
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 17 October 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are working very hard to renovate our facilities for you, we just finished the gym but in a few weeks our SPA will be ready...More

Reviewed 14 September 2016

I had a very nice stay at this hotel. The staff was great, the room clean, and the bed was very comfortable. The internet was also decent. I did use room service quite a bit during my stay and the food was good but the...More

Thank Duane1969
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 28 September 2016

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the pipe shower. Rest assured that these issues will be looked into. We value your comments...More

Reviewed 1 September 2016 via mobile

The four point rating is really because the other nearby options do not seem as descent as this hotel. Toluca airport is a stone-throw away. Industrial parks are also in the vicinity, so if you go for business I guess it is a good option....More

Thank Camello_Blanco
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 5 September 2016

Thank you so much for your review of our hotel. I am pleased to hear it was a good option for you. Our rooms are fully renovated and we are trying to reach the level of service our guests deserve. We are continuing working on the...More

Reviewed 24 August 2016

First time stay at this place, extremely large rooms, great breakfast and nice service. My only issue with my first room was it was looking in front of hotel, 20 feet from 3 line road, right next to highway, and boy, do Mexican drivers love...More

Thank choky27
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 30 August 2016

We are glad you received a good service at the restaurant, and the staff were helpful at the right moment, our compromise with our customers is precisly that, make the difference with our service and i am glad we solve the problem. Thank you very...More

Reviewed 27 July 2016 via mobile

This hotel is one of the best experiences I have had traveling. I have traveled for business for the last 20 years and never felt as much at home, as I do at the Crowne plaza in tuloca, Mexico. From the awesome staff at the...More

Thank George5831
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 28 July 2016

Thank you so much for your review of our hotel. I am pleased to hear you felt Crowne Plaza as if you were at home. It's something our staff takes great pride in, so we value your feedback. I will thank Martin Rojas personally, i am happy...More

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1789101127
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$97 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$97 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (39)
Room & Suite (39)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (10)
Questions & Answers
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TravelM0m2000
4 March 2016|
AnswerShow all 4 answers
Response from Braxo | Reviewed this property |
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
0
Votes
Room Tips
"Take a room not connected to the road side."
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"All rooms are nice"
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"I really like the suites on the second floor."
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"First time stay in this hotel, so I don't know which location/rooms are better. But my was on top floor."
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