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Park Royal Puerto Rico at Club Cala

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570 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Rico at Club Cala
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Showing 525: English reviews
Apple Valley, Ca
Reviewed 29 September 2016

Loved the villas that we were assigned, had a gorgeous view from balcony boats docked. We were able to tour the natural forest nearby, they have quite a few choices to select for dining and venturing into Humacao is not far for your shopping needs. Staff very helpful in providing information, quite friendly, and made every effort to keep guests...

Review collected in partnership with Armed Forces Vacation Club
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Thank scrm2016
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback regarding your stay at Park Royal Club Cala. Thrilled that so many details of your recent stay as well as the Park Royal Club Cala experience are appreciated from our guests. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement EVERY day. It is...

Naguabo, Puerto Rico
Reviewed 29 September 2016

It needs some repairs, specially the bathrooms and some equipment, they are renovating some of the rooms and adding a bar in on one of the pools. Basically the site is good and the attention is better. We had a power emergency during our stay and there is no power plant on site. But they were great in re-localizing us...

Review collected in partnership with this hotel
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Thank Victor S
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Before anything else, thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about...

Port Jefferson, New York
Reviewed 26 September 2016

Club Cala was a great place to stay. Not perfect but all around great. if you are looking for a five star pampering property this is not it. If you are looking for a clean, good location, helpful staff type place, this is for you. The front desk staff was always ready to help us with any of our excursions,...

Review collected in partnership with this hotel
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Thank jackiehT8894NS
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala and for taking the time to share your pleasant experience. We are extremely appreciative of the critique. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we...

Quebec City, Canada
Reviewed 25 September 2016

Good location, safe and quiet But very noisy at the pool The musicis too loud butotherwise everhing is fine Dont go there for the beach cause is not very clean Very good restaurant at the marina Grocery store at walking distance

Review collected in partnership with this hotel
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Thank jacquesv697
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for selecting Park Royal Club Cala and for your good review of Park Royal Club Cala experience. We are sharing the critique with our team as I type this. Our quest for continuous improvement and excellence is paramount. We appreciate all feedback. Sem Cuevas General Manager

Areccibo, PR
Reviewed 24 September 2016

I vacationed at Club Cala with my girlfriends. We all enjoyed the resort, especially the restaurants (my favorite is Bistro Rico, with delicious Puerto Rican cuisine!), the casino, aquaerobics in the pool, and stretching exercises on the beach. There's lots of shopping and restaurants outside the resort, too, sightseeing, and gorgeous beaches. When you go, you must try the local...

Review collected in partnership with this hotel
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Thank Lydia S
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We truly appreciate you taking the time to post a review, and are pleased to learn that you enjoyed your stay at the Park Royal Club Cala! There is no secret that Bistro Rico Restaurant is one of the favorites of our guests. Overall guest experiences are so well received. As usual for us, we have already shared kind words...

Reviewed 23 September 2016 via mobile

Not only is the service bad but the buildings are in need of renovation. We started with our villa not having a coffee maker we called and they said we will bring it right up it took 4 hours and filters were brought to us the next day around noon. The bath tub was chipping from where they had tried...

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1Thank Dan C
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you very much for your candid review of your recent stay at the Park Royal Club Cala. Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Your feedback is extremely valuable to us, as we strive to improve with each and every...

Brooklyn, New York
Reviewed 21 September 2016

Very clean and not over crowded with guests. A lot of activities on the premises to do with the family. Your able to share other nearby hotel amenities which was great since there is no excerise in the Cala Club. Only rated a 3 and not a 5 because there is no WiFi or Internet access provided in your room....

Review collected in partnership with this hotel
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Thank John L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback regarding your stay at Park Royal Club Cala. It’s fantastic to hear you enjoyed our convenient location and were able to enjoy other facilities in the area. We are in the process of adding WIFI in all of our units and the project should be completed by the end of the year. I look...

Walnut Creek, California
Reviewed 18 September 2016

This a basic condo redo property. The location is far from San Juan, parking is limited and getting to the room is a haul. The decor is sparse and the comfort is average. I believe there is a remodel going on. So, at least decor is being addressed. Also, there is no wifi in the rooms and the dish network...

Review collected in partnership with this hotel
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Thank cynthiap656
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are continuing with many of these upgrades to the property within the next couple of months as we will start the second...

Southfield, Michigan
Reviewed 17 September 2016

We in general enjoyed our stay. We had one night without power but in genreal it was a nice cozy place to stay! The staff was kind and helpful. The shuttle was appreciated. It was a nice romantic getaway.

Review collected in partnership with this hotel
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Thank Lana L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. We’re pleased to know you found our staff and helpful and our convenient shuttle service. We are sorry to hear that there were issues with the power. Please know that we are currently implementing action plans to revert this situation. We hope to host you again the next...

Austin, Texas
Reviewed 15 September 2016

My husband and I spent our week at Park Royal in Puerto Rico. Very nice location, great staff, but the room amenities were below par. Stove top burners didn't work until we fixed them ourselves, microwave handle unattached on the bottom, sink disposal bearings were bad so when we used it the noise was unbearable, and the fridge was missing...

Review collected in partnership with this hotel
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Thank B1547PVlm
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for the business and feedback- both are greatly appreciated. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It is with great concern that I read the review you kindly shared. It disappoints...

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $257 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
48 questions
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Auburn NY
2 months ago

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only comment I could make would be the kitchen. It would have been nice to have a mug for coffee and if you were lucky enough to use the oven there was nothing to cook in, only pots for top of the stove.”
W4547MProbertd, 13 Apr 2017 | Read review
“we are pool people so we stayed pool side”
zitigirl, 29 Mar 2017 | Read review
“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
houletmj, 23 Mar 2017 | Read review
“Ask for Marina view”
936briank, 4 Mar 2017 | Read review
5 of 5