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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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555 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Arecibo, Puerto Rico
Reviewed 17 July 2016

the livinroom sofa was damage,old and the dinningroom only have four chairs instead of six.The TV was very poor, .I call for a disability villa, because I"m operated on both knee, and I can walk long distances. They took me villa 1034 that has three stairs to get up.

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1Thank nerycapetillo
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback of the Park Royal Club Cala. Thank you for sharing your concerns with us. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. I greatly appreciate your comments about aspects of the room that need updating. It is a...

Silver Spring, Maryland
Reviewed 16 July 2016

Club Cala was an amazing vacation for our family. The service was exemplary and everyone was willing to help. We loved all the restaurant choices and ability to have different foods every day. I highly recommend this resort to anyone. There is so much to do and see in Puerto Rico.

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1Thank ashieder
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager

Valrico, Florida
Reviewed 14 July 2016

This is a timeshare facility. The reason we come is location to family. In this visit, i experienced, 1 frying pan, 1 pot, 1 small pot, no serving dishes, no mixing bowls, no dish towels and chipped glasses. This unit was for 8, it should be heavy on kitchen tools.

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4Thank Elenainfl
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay with the kitchen inventory. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Housekeeping Management Team,...

Puerto Rico
Reviewed 14 July 2016

Stayed at Park Royal a few days after the 4th of July holiday. It was a bit crowded and the Shuttles took a lot of time to get to places. After the first few days, many people checked out and it was calmer. After those days the pool and the beach were less crowded. Positive: We had a nice Harbor...

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2Thank LisaLilla
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We enjoy the very detailed critiques that keep on coming in as engaged and passionate guests share your perspectives. We certainly take all to heart and share with the team. Continued thanks for reviews highlighting the location of the Park Royal Club Cala and the positive service & product. Your feedback is extremely valuable to us, as we strive to...

Houston, Texas
Reviewed 12 July 2016

Please be fair with all your guests. Treat everyone equally. Non speaking guests are paying guests too. Restaurant servers are very rude and have bad attitude. The problem is the restaurant manger does not care about service. Fire the manager and get one who knows that customer service is the top most important in Restaurant business.

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1Thank cherylg688
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Thank you for bringing this issue to our attention. Park Royal Club Cala does not have a restaurant at this time perhaps; the problem encountered was at one of the restaurants in the Palmas Del Mar area. However, we would like to know more...

Guaynabo, Puerto Rico
Reviewed 10 July 2016

To many stairs to all access facilities for handicap older persons And waiting line for check in for more tan 3 hours No coordination at all old people and mothers with small childreens Employees at front desk given excuses to clarify with manager they are not responsible

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Thank M4967EUangelg
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Before anything else, thank you for your stay at Park Royal Club Cala. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay. Your feedback on the check-in process will allow us to improve the overall experience for all guests. All of our staff is there to make you feel...

Troy, Michigan
Reviewed 9 July 2016

Reserved 3 BR unit, put in 2 BR with blow-up mattress (7 people in unit for 6!). Over many days, repeated promises to move us -- once being told our unit was being cleaned & prepped as we spoke! -- but didn't happen in the 5 nights we stayed. Left in disgust mid-week instead of weekend. Inadequately supplied with linens,...

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1Thank Ruth T
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Management Team,...

Guaynabo
Reviewed 5 July 2016

On Saturday's arrival, they were extremely unorganized. In my 34 years of going, we hadn't seen this amount of mad guests. When we got to the villa we didn't get the housekeeping things we usually get, the stove was disconnected and the icemaker was broken. This was in a recently remodeled villa... the previous management kept the villas in proper...

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1Thank T9861PIalbertod
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. Arrival date...

Bayamon, Puerto Rico
Reviewed 27 June 2016

Excellent hotel. The rooms are very clean and spacious. Large living room, kitchen, balcony, and bedrooms. We also have two bathrooms. Everything is well kept. The staff is great and their service is excellent. We cant wait to get back.

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Thank C629DOjorgec
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Continued thanks for reviews highlighting the location of the Park Royal Club Cala and the positive service & product. We are quite appreciative of specific reviews which highlight many of the unique features available, and we look forward to hosting repeat visits for each of our fans. Sem Cuevas General Manager

Reviewed 25 June 2016

The resort was very nice, the unit was a good size, and a very large outdoor patio/balcony with a picturesque view of the canal:) However, the tile floors in unit need to refurbished:( We really enjoyed Karaoke and the 'Dive-in' movie night at the pool, hosted by the resort. Also, the resort was in close proximity to the beach, the...

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Thank Carolyn M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Thanks for all the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. We will commend our rock stars Enrique and Ramon for their exceptional service. Perfection is our team's goal, and all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $231 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
47 questions
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Auburn NY
2 months ago
Jacksonville, Florida

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we are pool people so we stayed pool side”
 of 5 bubbles zitigirl, 29 Mar 2017 | Read review
“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
 of 5 bubbles G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
 of 5 bubbles houletmj, 23 Mar 2017 | Read review
“Ask for Marina view”
 of 5 bubbles 936briank, 4 Mar 2017 | Read review
“Renovation on villas is great but the mattress are terrible! Affected not only us but a couple of other guests said the same thing! All complained of sore backs. One of the best new things are the umbrellas at the beach! Whose ever idea that was kudos to them. All the regular guests love them!”
 of 5 bubbles thomasdF8659LS, 25 Feb 2017 | Read review
5 of 5