The was clean, could have been cleaner for sure. Reception staff was in training, she friendly and helpful. Didn't like that the hotel assumes you have a car and charge you parking. Bar area was not clean, staff did not seem to be in any hurry to clean it, actually felt like they did not want to be there at all. Dishes left on tables for a long time. worst part was the restaurant, both main dishes were tasteless, no seasons or flavour. We did send he steak back as it was over cooked. Staff didn't feel they needed offer anything for 2 meals uneaten. Sports facilities, were fun. The 3 teens we had with us, enjoyed the pool, bowling and general fun staff around the hotel. We used the squash courts, which were fine.
Me and my 14 year old son stayed for 3 nights. The hotel was clean. Nice details in the styling. Kind and helpfull staff. The breakfast buffet was a nice variety. Dinner was good. The grilling was delicious and much fun. If you are able to drink and eat a lot it is value for money, but when you cannot eat and drink a lot like me and my son it is expensive. The pool is not really big and does not offer a good oppertunity to dive in as advertised. Not really good for swimming to, because the pool is not deep enough. I was not able to use the hottubs, they were constantly occupied. The sauna was really nice. I especially liked when a staff member came in and put aroma in the sauna and had sort of chinese fan she wove around with nice aromas. Overall me and my son had a very pleasant and active stay. We will definately revisit this hotel again.…
Room was not clean by arrival. No free drinks or excuses. No warning when the room was clean. On the bill was a strange post for an extra bed, we didn't use. Removed from bill without ant excuse. Service in bar/terrace was vey bad. Dirty tables, not cleaning the tables. Slow service and by a request was there no follow-up Breakfast good, lots of staff and good assortiment of food Room was really clean, dust on tv and floor. Grill/bowlen was nice, good service and assortment Lots of sportfacilities, but not any survey or explanation The service is some (important) departments is not good. Slow and no survey from management. We paid almost € 700 for two nights with 3 persons. For a sleeping area, 2 breakfasts, one diner and some bar/terrace use.
We had a brilliant time during our stay at the Hup Hotel. So much to do and our little 3,5 year old had an amazing time. The food was great and the amount of different options during breakfast surpised us! Overall: great for a 2/3 night visit and really no need to go outside because the place has it all! The staff is super friendly and helpful and the design + quality of the inside is very nice!
See you can never please this world. No matter the price no matter your service. So if you are looking for a place for children then this is it. Children will be running around, sport. So they choose to concentrate more on kids instead of spoiling adults. If you order something who is not ok, just ask a new one hahahah anyway. People like to punish on mistake by putting in review. I enjoy my it. Few lazy mothers day while my kids was going up and down and I see them late at night or when they are hungry.