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Vakantiepark Dennenoord

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Grensweg 106, 1791 NK Den Burg, Texel The Netherlands
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (23)
Pool & Beach (1)
Room & Suite (1)

About

#3 of 12 Speciality lodging in Den Burg
Location
Cleanliness
Service
Value
Holidaypark Dennenoord is a nice holidaypark on the island Texel. It is situated in the middle of the island, just outside Den Burg and close to De Koog. The beach is just 3 kilometers from the park. We have Bungalows, Chalets, lodges and mobilehomes for rent. We also have a campsite. There are lots of facilities on the park like a restaurant, a supermarket, 4 playgrounds and an Indoor-playground, bike rental and minigolf. In Juli and August we have entertainment for the children.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Mini golf
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Wifi
Restaurant
Snack bar
Special diet menus
Entertainment staff
Table tennis
Banquet room
Spa
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
Private check-in / check-out
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Seating area
Sofa
Coffee / tea maker
Kitchenette
Microwave
Refrigerator
Kitchenware
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Dutch, German
33Reviews0Q+A0Room tips
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Jason Payne wrote a review Jul 2020
Bergschenhoek, The Netherlands79 contributions23 helpful votes
I stayed at Dennenoord with my heavily pregnant wife and 2-year-old son, and I have never known a family be treated so badly in all my life to the point that the reception staff called the police on my pregnant wife and 2-year-old son to make them leave the park for no reason other than that we complained about the poor service. When the police arrived, they said their time was being wasted and told the park that we did not have to leave as we had done nothing wrong. The entire saga all started with an issue with our WiFi, which I contacted reception about by sending them a message through their online portal. Despite a very unhelpful email discussion, the WiFi still did not work properly two days later, and they said it was an issue with our devices (3 phones, 1 tablet, 2 laptops), even though they all connected to the WiFi without any problem in other areas of the park. I eventually went to reception in person where the reception staff became very angry towards me and even made negative remarks about me to each other in Dutch (believing I would not understand). I found this highly rude and disrespectful. I asked to speak to a manager or have her name. Both were refused. On this note, I left and returned the next day hoping that I could get a better result in getting the issue with the WiFi fixed. I was now told that the WiFi service is a “gift” to us because it is free, and that if it didn't work, we just had to live with it. I was shocked and appalled at this view. I explained that the parking, electricity and water are all “free” as we don’t have to pay for how much of each of them we use - they are built into the accommodation cost. Because of the way we were being treated, and the angry, unhelpful and cold attitude of the particular member of reception staff, I explained that our holiday had been ruined by the terrible service, and that we wanted a refund. At this point, a maintenance staff member (not reception staff) approached the counter and behaved very aggressively. The very first thing he said to me was, "I’m going to tell you what you’re going to do." I immediately shut down this line of conversation by asking again for a refund to which he responded sarcastically, "We can’t give you a refund because we don’t have any money under the counter." He was antagonistic, rude and disrespectful. At this point, my wife who was also present stepped in to intervene in the conversation as she also was not happy with how this man was talking to me, and was beginning to experience pain due to the stress of the situation. Our 2-year-old son was also showing signs of stress. I explained this to the reception staff, but they showed absolutely no compassion or consideration for the wellbeing of my pregant wife and young son. There was absolutely no effort by the staff to make us feel at ease or comfortable. At this point, I decided to call VVV Texel for some help and assistance in the matter. While I was on the phone to VVV Texel, the maintenance man attempted to intimidate me. It felt like this was some kind of game to him - he was smirking constantly, and he had absolutely no sympathy or empathy for our situation, especially the fact that my pregnant wife was in such severe pain at this point she had to sit down, and my son was getting very upset. The reception staff listened to my phone call to VVV Texel as I made the call in the reception area, and I could see they were not happy with the complaints I was making to VVV Texel. As a result of this, the reception staff suddenly demanded that my wife and son leave the premises, and also shouted to me to leave the park or she would call the police. She became very aggressive and was shouting at my wife to leave by the door even though my wife at this point was in noticeable pain and distress. Of course, we refused to leave because I was trying to obtain assistance from VVV Texel, and my wife was in no fit state to leave the park as she needed her medication which was in the chalet. My 2-year-old son at this point was now sleeping on the floor, and no one seemed to care about our distressing situation. I continued to speak with VVV Texel on the phone for advice, then suddenly the police arrived. I explained the situation to the police, and the police agreed that there was nothing they could do, no crime had been committed, and that Dennenoord had wasted police time in asking them to attend. The police tried to arbitrate the situation between us and the staff, but the staff started behaving antagonistic in front of the police. The police informed the staff that we must be allowed to remain on the park, and the entire ordeal was finally over. I returned with my family to the chalet as quickly as we could so that my wife could get her medication and my son could sleep in a bed instead of on the floor. To summarise, we had a customer service issue where we were not being provided with a service we had paid for, something that is absolutely not our fault. And instead of it being handled properly with care and understanding, we are subjected to mistreatment, shouting, rudeness, and having the police called on us merely for being upset and complaining to VVV Texel, and subjecting a heavily pregnant woman and a 2-year-old little boy to stress beyond imagination. All because Dennenoord failed to provide adequate WiFi. In other words, we did absolutely nothing wrong to cause this ordeal that we have had to face. And regarding the maintenance man, he absolutely exacerbated the situation by acting towards me and my family in an aggressive manner. This staff are clearly not properly trained in any form of customer-facing role. An absolutely appalling and abysmal stay at Dennenoord and despite complaining to senior management, no response has been forthcoming, hence this review.
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Date of stay: July 2020
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Harrie B wrote a review Jan 2016
Apeldoorn62 contributions12 helpful votes
booked for bargain price via german site was €100 less expensive than booking via dutch site????? Bungalow was refurbished and in good condition, everything was ok but nothing was special. Wifi was terrible and they should not offer wifi as long as the quality is solo bad.
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Date of stay: October 2015
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Trip type: Travelled with family
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Hilkins wrote a review Nov 2015
Sydney, Australia31 contributions11 helpful votes
We stayed as part of a group of 11 twenty-something colleagues (Dutch and expats) split across two villetta cabins. We were required to pay an additional fee to secure two cabins next to each other. The cabins were clean enough but you will need to bring most supplies yourself (e.g., soap, toilet paper, hand towels, etc.). They can feel small when they are full but when it's nice weather you can sit outside. The location is a short, scenic bike ride from the beach.
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Date of stay: August 2015
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Trip type: Travelled with friends
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PRICE RANGE
US$79 - US$252 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceTexelDen Burg
NUMBER OF ROOMS
150
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Frequently Asked Questions about Vakantiepark Dennenoord
Which popular attractions are close to Vakantiepark Dennenoord?
Nearby attractions include Nationaal Park Duinen van Texel (2.1 km), Kaap Skil, Museum van Jutters & Zeelui (6.3 km), and Shipwreck and Beachcombing Museum Flora (1.4 km).
What are some of the property amenities at Vakantiepark Dennenoord?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Vakantiepark Dennenoord?
Top room amenities include a kitchenette, a refrigerator, and a seating area.
What food & drink options are available at Vakantiepark Dennenoord?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Vakantiepark Dennenoord?
Yes, free parking is available to guests.
What are some restaurants close to Vakantiepark Dennenoord?
Conveniently located restaurants include LvY Indonesia by Anneke's Kitchen, Pollo De Koog, and Freya de Texelse Bodega.
Are any cleaning services offered at Vakantiepark Dennenoord?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Vakantiepark Dennenoord?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Vakantiepark Dennenoord?
The staff speaks multiple languages, including English, German, and Dutch.
Are there any historical sites close to Vakantiepark Dennenoord?
Many travellers enjoy visiting De Hervormde Kerk van Den Burg Texel uit 1452 (2.5 km), Molen de Traanroeier Oudeschild Texel (6.4 km), and Rijksmonument Fort de Schans Oudeschild Texel uit 1574 (5.8 km).
Is Vakantiepark Dennenoord accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.