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Bannatyne Hotel - Charlton House

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867 Reviews from our TripAdvisor Community

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Showing 864: English reviews
Greater London, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW via mobile

Stayed for a long weekend at the end of November. Nice room, well equipped gym, good value food in the restaurant, lovely grounds and great range of treatments in the spa. Staff were polite and helpful throughout our stay. We got the fact the hotel is 'shabby chic' but in some areas this concept was stretched to its limit. There... More 

Helpful?
Thank David L
South Shields, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Two treatments, use of facilities evening meal with breakfast What can I say other than very comfortable room with bottle of prosecco on arrival Choice of evening meal was a brilliant variety Would recommend a visit Will be back next November 🤓

Helpful?
Thank Annecolclough1
Upper Boddington, null, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Stayed at Charlton House over the weekend. The staff were exceptional, food delicious, hotel so relaxed and our room spot on. Got such a good nights sleep. The Spa was awesome and we can't wait to return and would highly recommend.

Helpful?
Thank Peter B
Somerset
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago via mobile

We recently stayed for a friends birthday and had an amazing 24 hours . Beautiful rooms with the most comfy deep mattresses and feather pillows . Great spa facilities and treatments , and exceptional food . We are looking forward to our next visit in December

Helpful?
2 Thank LisaM14
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Had an amazing stay here this week. The spa was fab, the different rooms and hydrotherapy pool were great. The staff in the spa and restaurant couldnt do enough for us. We had steaks and peppercorn sauce for evening menu and we both agreed they were the best we had ever had. Such good value for money. We enjoyed it... More 

Helpful?
1 Thank Emily S
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Emily S thank you so much for taking time to write this review and for awarding us 5 stars!1 I have shared your feedback with all the team and we look forward to your next stay. Best wishes Sakis More 

Greatstone, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

For those looking for peace and quiet in beautiful surroundings and a relaxing and hassle free break, then this is the hotel for you. The staff are all so friendly and helpful , knowledgeable about local places of interest and great places to eat. The interior decor has been chosen to suit the age of the beautiful old building making... More 

Helpful?
Thank BertieBassett83
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear BertieBassett83 Thank you so much for this amazing review and for awarding us 5 stars! It has been our pleasure to look after you and I can assure you that it makes all the hard work worthwhile when we are given feedback such as yours. We look forward to your next visit. Best wishes Sakis More 

Bangkok, Thailand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

It was the first time we stayed at Charlton House Spa. We were immensly impressed with the decor of the hotel. I must say the interior decorator thought of even little thing. We just love it there. The garden is also beautiful even at this time of year. My father stayed in the garden lodge which is very nice. I... More 

Helpful?
1 Thank pariyac
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear pariyac Thank you so much for taking time to write this review and for awarding us 5 stars! I have passed your wonderful comments to my staff and we all look forward to welcome you back very soon. Best wishes Sakis More 

Derby, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

I have stayed here a few times on business- rooms are looking a bit shabby and need some redecoration, although there are some nice touches like bath robes, fridge in the room and decent coffee 😊😊 reception guy was really friendly when I arrived, and helpful top marks for him. When I went to the bar area though the manager... More 

Helpful?
Thank Woolpackcottage
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Woolpackcottage Thank you very much for taking time to write this review and I am very sorry that you did not fully enjoy your stay this time. We have a continuous refurbishment programme in operation but are very careful not to change the shabby chic style of the hotel. Many thanks for the great feedback about our receptionist. We... More 

Shepton Mallet, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago

My friend and I had a wonderful spa break here. The rooms are amazing we had the East wing as a complimentary upgrade, just beautiful. The staff here are fun professional and so helpful. Spa treatments were lovely and the facilities are very personal and individual. The food was delicious and fresh. Can't wait to go back again

Helpful?
Thank maggiecarpenter
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear maggiecarpenter Thank you so much for taking time to write this amazing review and for awarding us 5 stars. We are so happy that you enjoyed every aspect of your stay and you are planning to come back. We look forward to your next stay. best wishes Sakis More 

humber
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

Decor looking somewhat tired and tatty in some of the rooms. The mass catering for an 'occasion' could have been better organised. Spa facilities good,though the quick way to lose pounds was to buy a drink at the bar!

Helpful?
2 Thank graizer
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear graizer Many thanks for taking time to write about your stay at Charlton House. The style of the hotel is shabby chic which I appreciate is not to everyone's taste but the vast majority of our customers love the design. I am not too sure what you are referring to regarding an 'occasion' but feel free to call me... More 

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $141 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Adam and Eve room overlooks the lovely grounds very romantic.”
 of 5 bubbles BertieBassett83, 14 Nov 2016 | Read review
“All rooms are individual”
 of 5 bubbles maggiecarpenter, 10 Nov 2016 | Read review
“we had a ground floor room near the spa with its own patio leading out to the garden, room 24”
 of 5 bubbles ttaylor123holmes, 1 Nov 2016 | Read review
“Choose the honeymoon suite”
 of 5 bubbles EllaD785, 1 Nov 2016 | Read review
“check out the photos on line - each room is unique”
 of 5 bubbles mingle7772016, 9 Oct 2016 | Read review
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