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    Bannatyne Hotel - Charlton House

    Charlton Road, Shepton Mallet BA4 4PR, England
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    29 Oct 30 Oct
     4 people are viewing this hotel
    US$181
    US$137
    SAVE US$44
    US$181
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    Traveller (428)
    Room & Suite (232)
    Dining (39)
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    Overview
    • Excellent61%
    • Very good24%
    • Average11%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “spa break” (92 reviews)
    “spa facilities” (75 reviews)
    “afternoon tea” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Fitness centre
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Holiday Inn Express Bath
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    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (986)
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    11 - 15 of 983 reviews

    Reviewed 10 September 2017

    This place is well past its sell by date. We wondered whether that was the case when we first drove up and entered reception. Our first fears were somewhat confirmed as we waited a full five minutes at reception for someone to appear. A rather...More

    2  Thank tigersChristchurch
    Reviewed 7 September 2017

    My sister received a spa break voucher as a Christmas Gift and we chose Charlton House for our one-night stay. it was lovely - the staff were helpful and friendly, the food was fantastic and the service. My only disappointment was that there was not...More

    Thank diamondbird56
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 3 weeks ago

    Thank you for taking the time to review us diamondbird56. I am thrilled to hear that you enjoyed your stay with us. We have a hydrotherapy pool rather than a swimming pool. I apologise if this was misleading at all. I hope to see you...More

    Reviewed 6 September 2017

    Despite being advertised as having been awarded the 2017 AA breakfast award I am at a loss to understand how this was obtained. I asked if the American pancakes could be cooked with soya milk and was flatly told that the batter was already made...More

    Thank Ruth P
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 3 weeks ago

    Thank you for taking the time to review us Ruth P. I am sorry to hear that your breakfast experience with us did not meet your expectations. Our chefs are usually very accommodating to dietary requirements & are always happy to make up something special...More

    Reviewed 2 September 2017

    My mum and I stayed at this property over August bank holiday weekend. We booked the summer stay deal directly with the hotel, and paid an additional charge for a deluxe room. This was a much anticipated treat after recent personal stresses for both of...More

    Thank Rosie J
    Response from BannatyneCH, General Manager at Bannatyne Hotel - Charlton HouseResponded 7 September 2017

    Dear Rosie J It was a pleasure to welcome you to Charlton House over the bank holiday weekend and I would like to thank you for taking the time to post your review. Guest feedback is invaluable to us and ultimately allows us to ensure...More

    Reviewed 1 September 2017 via mobile

    We chose Charlton House as our overnight honeymoon stay. I still feel a bit mixed about my experience here. The girl on reception was lovely, explained everything clearly and showed us to our room. When we went for our treatment, I felt some of the...More

    Thank bubblepop8
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 3 weeks ago

    Thank you for taking the time to review us with some constructive feedback bubblepop8. I am sorry to hear that your stay with us did not meet your expectations. I would like to discuss this further with you, please contact me on 01749 342 008....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Tennis Court
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$106 - US$1,107 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 28
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, TripOnline SA, Orbitz, Hotwire and Cheap Tickets so you can book your Bannatyne Hotel - Charlton House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Somerset >
    • Shepton Mallet
    • Also Known As
    • Bannatyne`s Charlton House Hotel Shepton Mallet ,
    • Charlton Hotel Shepton Mallet
    Add Photo Photos
    Traveller (428)
    Room & Suite (232)
    Dining (39)
    Pool & Beach (6)
    Hotel & Grounds (370)
    Bathroom (17)
    Family and Play Areas (1)
    Nearby
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    10.84 km away
     
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    24.44 km away
     
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    8.81 km away
     
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    24.32 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ttsteele1948
    30 August 2017|
    AnswerShow all 2 answers
    Response from Alison F | Reviewed this property |
    Yes, they let me use the spa facilities while I was waiting for my room.
    0
    Votes
    Weybiza
    5 July 2017|
    AnswerShow all 4 answers
    Response from Guillaume L | Property representative |
    Thank you for your enquiry Weybiza. We have designated smoking & non smoking tables in our grounds towards the back of the property. Kindest regards, Lewis Collins
    0
    Votes
    Cjryeovil
    10 April 2017|
    Answer
    Response from Enquiries C |
    Hi. Yes of course you can go into the restaurant in your robes. you can also eat in the lounge areas or on our terrace in the garden. Kind regards Sam
    0
    Votes
    Room Tips
    "Not the ground floor"
    Read review
    "Room 25 was big, with a private terrace area and a beautiful bathroom"
    Read review
    "If you prefer shower make sure to ask for a room with a shower curtain."
    Read review
    "Hayloft Room"
    Read review
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