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Bannatyne Hotel - Charlton House

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867 Reviews from our TripAdvisor Community

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There are newer reviews for Bannatyne Hotel - Charlton House
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Showing 864: English reviews
Basingstoke, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2015 via mobile

Great place to visit, came with a girlfriend in the spring and we booked an offer via Wahanda including overnight stay, dinner, breakfast and one treatment per person. Great value deal and facilities great. Loved the outdoor hot tub! Treatments good but ive had better massages in the past. Food here excellent and only a 40 minute drive to the... More 

Helpful?
Thank MissViki
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear MissViki, Thank you for awarding us five stars. I was delighted to see that you enjoyed your stay with us. I hope you will come and visit us again soon, Kind Regards, Sakis Dinas More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2015 via mobile

The hotel is a period property set is stunning surroundings. The receptionist was super friendly and showed us around before showing us to our room. Disappointed that the spa was fully booked during our stay... But the facilities were good none the less, nice and clean and lots of towels available. Very relaxing. On spending a bit more time in... More 

Helpful?
3 Thank Jessica M
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Jessica M, Thank you for taking the time to post a review. I was very pleasd to see that you enjoyed your stay and that you found our staff friendly .I have passed on all your feedback and I am grateful for your comments, Kind Regards, Sakis Dinas. More 

1 review
Reviewed 26 May 2015 via mobile

We have stayed here many times over the last ten years and we love it. We have stayed in different rooms located in different areas of the house. Our favourite rooms are the ones located in the main house itself in particular the secret garden. One of the standard rooms but it suits us. All rooms are beautifully furnished and... More 

Helpful?
Thank Catherine B
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Catherine B, Thank you for taking the time to post a review. I was delighted to see that we are you favourite child free destination and that you enjoyed a "relaxing and chilled" stay with us.I do hope you will come and visit us again soon, Kind regards, Sakis Dinas. More 

Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 May 2015 via mobile

I was coming for a spa day, but the hotel staff were so welcoming that I decided to stay and invited my partner. The staff gave me a good deal on a room and and upgrade, which I was more than happy with. The spa is small and informal and I liked that. My massage was so good it reduced... More 

Helpful?
1 Thank KirstieM22
2 reviews
Reviewed 21 May 2015 via mobile

First review we have ever written Having dinner while I write this Having stayed in many many 5 star hotels all over the world , we feel compelled to write this one Faultless faultless faultless Room , decor , food, service,spa Had many requests , all carried out with a smile and professionalism. Quite a hidden gem Will be returning... More 

Helpful?
Thank johnsophie2
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Johnsophie2, Thank you for awarding us five stars. I was delighted to see that you found your stay "faultless" and that we could accomodate your requests.Customer services is very important to us and the team were very pleased with your feedback. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas. More 

Andover, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 May 2015

Just got back from our spa break at Charlton house We booked with Wowcher great deal Had a relaxing girly time All staff here are amazing friendly & very helpful Had a wonderful head back & shoulder massage and a pedicure with Emily Beni & Rhys in bar & restaurant who could not have been more helpful not to forget... More 

Helpful?
Thank Janet H
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear JanetH, Thank you for taking the time to post a review. I was delighted to see that you enjoyed your girly break. I have passed your feedback on to the team and they were delighted. We look forward to welcoming you back to Charlton House ,please let reception know that you prefer instant coffee and we will gladly have... More 

1 review
Reviewed 20 May 2015 via mobile

First arrived, welcomed with a massive great smile at reception, given a guided tour (in which we were able to book our treatments in the spa!) ..taken to our room, on this occasion we stayed in Duncans Den. Amazing. Highly recommend this room! Modern, double bath, huge shower heads, our own sinks, mini fridge including fresh milk and bottled water.... More 

Helpful?
Thank Amy M
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Amy M, Thank you for awarding us five stars. I was delighted to see that you enjoyed your stay with us, We sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 May 2015 via mobile

I recently stayed at Charlton House with my husband to celebrate our anniversary. I have visited Charlton House a number of times over the years and I agree that it felt more premium and exclusive in the Mulberry days it is still a comfortable and relaxing place to stay. I am a fan of the traditional "shabby chic" look so... More 

Helpful?
Thank Esther G
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2015

First time I'd ever been to a spa and I was very dubious about going in the first place, but it was superb, staff were excellent, food was exceptional, my massage was life changing, the whole thing from beginning to end could not have been better. When I booked I had mentioned it was a birthday present and the chef... More 

Helpful?
Thank Ross C
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Ross C, Thank you for awarding us five stars. I was delighted to see that you enjoyed your stay with us. The staff were delighted with your feedback, We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More 

Romsey, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2015

This is a really well organised hotel. All staff are friendly, personable but not over the top and pretentious. The spa is a nice size - steam rooms and sauna are nice and clean. Our treatments were easily some of the best we've had. The bed was stupidly comfy - we needed more time just to lounge around more! The... More 

Helpful?
Thank Will H
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Will H, Thank you for awarding us five stars. I was very pleased that you enjoyed you stay with us and the team were delighted with your feedback.I sincerely hope that you will come and visit us again soon, Kind regards, Sakis Dinas. More 

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $140 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Questions? Get answers from Bannatyne Hotel - Charlton House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Adam and Eve room overlooks the lovely grounds very romantic.”
 of 5 bubbles BertieBassett83, 14 Nov 2016 | Read review
“All rooms are individual”
 of 5 bubbles maggiecarpenter, 10 Nov 2016 | Read review
“we had a ground floor room near the spa with its own patio leading out to the garden, room 24”
 of 5 bubbles ttaylor123holmes, 1 Nov 2016 | Read review
“Choose the honeymoon suite”
 of 5 bubbles EllaD785, 1 Nov 2016 | Read review
“check out the photos on line - each room is unique”
 of 5 bubbles mingle7772016, 9 Oct 2016 | Read review
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