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29/10/2017 30/10/2017
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    Bannatyne Hotel - Charlton House

    Charlton Road, Shepton Mallet BA4 4PR, England
    Lowest prices for your stay
    29/10/2017 30/10/2017
     2 people are viewing this hotel
    SAVE US$42
    Traveller (428)
    Room & Suite (232)
    Dining (39)
    • Excellent61%
    • Very good24%
    • Average11%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “spa break” (92 reviews)
    “spa facilities” (75 reviews)
    “afternoon tea” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Room Service
    Fitness centre
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
    29 Oct30 Oct
    1 room, 2 adults, 0 children
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    Reviews (986)
    There are newer reviews for Bannatyne Hotel - Charlton House
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    251 - 255 of 983 reviews

    Reviewed 2 April 2016

    We booked a 2 night spa break staying midweek. First thing noted both over the phone and throughout our stay is that all the staff we encountered proved polite and had a cheerful helpful nature. This was really nice to see as it makes you...More

    Thank Haley W
    Reviewed 27 March 2016 via mobile

    Lovely hotel, nice staff and good food however I do feel a few things were missing for the price and it was overpriced. We paid £380 for one night, which I think is fair to say is pricey. I didn't think there was a great...More

    1  Thank Torrehendo
    Response from BannatyneCH, Guest Relations Manager at Bannatyne Hotel - Charlton HouseResponded 30 March 2016

    Dear Torrehendo, Thank you for taking the time to post a review. I am grateful for any feedback and I will look into all the issues you have raised. I would like to point out that we have notices in the room stating that if...More

    Reviewed 20 March 2016

    Went for a 2 day spa treat with my daughters and the East Wing room was almost perfect for us - very spacious and luxurious but unfortunately we were above the bar and on our first night there was a really noisy corporate function and...More

    Thank 759Lyn_
    Response from BannatyneCH, Guest Relations Manager at Bannatyne Hotel - Charlton HouseResponded 22 March 2016

    Dear 759Lyn_ Thank you for taking the time to write a review. Customer service is really important to us, the team were delighted with your feedback I hope that you will come and visit us again soon, Kind Regards, Dominee Worman.

    Reviewed 20 March 2016

    Friend and I had a Spa day here, which included full use of facilities, 2 treatments & lunch. Very professional from start to finish .We felt relaxed and pampered , and it was a very different experience to other Ballantyne Spas I have used ....More

    Thank Bevprice
    Response from BannatyneCH, Guest Relations Manager at Bannatyne Hotel - Charlton HouseResponded 22 March 2016

    Dear Bevprice, Thank you for awarding us five stars. I was really pleased to see that you enjoyed your day with us, our goal is that all our guests leave relaxed and pampered. I hope that you will come and visit us again soon, Kind...More

    Reviewed 19 March 2016 via mobile

    We checked in at 7pm and were shown to the room. I noticed the bathroom first ... See photos (requires repairs asap!) My husband tried to iron his shirt on the broken ironing board... But the room ... It is so dusty and dirty and...More

    Thank Dawn R
    Response from BannatyneCH, General Manager at Bannatyne Hotel - Charlton HouseResponded 20 March 2016

    Dear Dawn R Many thanks for your review but we are of course disappointed that you are criticising us so strongly. I am sorry we failed to meet your expectations. As all readers will clearly see from the vast amount of excellent reviews, your description...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Tennis Court
    • Heated pool
    • Indoor pool
    • Price range
    • US$106 - US$1,107 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 28
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • Somerset >
    • Shepton Mallet
    • Also Known As
    • Bannatyne`s Charlton House Hotel Shepton Mallet ,
    • Charlton Hotel Shepton Mallet
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    Traveller (428)
    Room & Suite (232)
    Dining (39)
    Pool & Beach (6)
    Hotel & Grounds (370)
    Bathroom (17)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    30 August 2017|
    AnswerShow all 2 answers
    Response from Alison F | Reviewed this property |
    Yes, they let me use the spa facilities while I was waiting for my room.
    5 July 2017|
    AnswerShow all 4 answers
    Response from Guillaume L | Property representative |
    Thank you for your enquiry Weybiza. We have designated smoking & non smoking tables in our grounds towards the back of the property. Kindest regards, Lewis Collins
    10 April 2017|
    Response from Enquiries C |
    Hi. Yes of course you can go into the restaurant in your robes. you can also eat in the lounge areas or on our terrace in the garden. Kind regards Sam
    Room Tips
    "Not the ground floor"
    Read review
    "Room 25 was big, with a private terrace area and a beautiful bathroom"
    Read review
    "If you prefer shower make sure to ask for a room with a shower curtain."
    Read review
    "Hayloft Room"
    Read review
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