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Bannatyne Hotel - Charlton House

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Bannatyne Hotel - Charlton House
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938 Reviews from our TripAdvisor Community

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Showing 935: English reviews
Reviewed 14 August 2015 via mobile

My husband and I visited this lovely hotel as part of a Secret Escapes Spa Deal. Well what can I say, the Spa was relaxing, our room was just gorgeous with a huge bed, awesome bathroom and double doors leading direct from the room onto the beautiful gardens (LOVED the double loungers in the sunshine). The food and service was...

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Helpful?
Thank Stacie L
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Stacie L, Thank you for awarding us five stars. I was delighted to see that you had such a wonderful stay with us.If you go to our website and add your email details we will automatically email you any special offers and promotions. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas.

London, United Kingdom
Reviewed 12 August 2015

We have neglected to leave our review of Charlton House Spa despite having been there twice now... this review has been prompted by just having booked our third visit ! The Charlton House is our favourite retreat and the staff have always been very friendly and nothing is too much trouble. The restaurant is a very pleasant conservatory, looking out...

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Thank MrMiyagi69
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear MrMiyagi69, Thank you for taking the time to post a review. I was delighted to see that you chose to visit us again and that you are have booked to come back in October! We sincerely look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas.

Reviewed 11 August 2015

we stayed here for one night. The Hotel is lovely and clearly has some some lovely history. Welcome was excellent as was the initial experience. The room was excellent as was the spa. We were looked after by a girl form Romania who was superb in her customer skills and her enjoyment for her role. We had drinks in the...

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1Thank Dmaw
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Dmaw, Thank you for taking the time to post a review. I was glad to see that you had an "excellent" welcome and that you enjoyed your evening meal. As I read your review it seems that breakfast was your issue and I believe that the Duty Manager spoke to you and assured you that is was not the...

Reviewed 10 August 2015 via mobile

Just returned from a lovely stay at the charlton house hotel. The welcome on arrival was friendly and warm, the room was very clean and spacious. In the evening when we went for our meal the restaurant staff were very accommodating friendly and polite esp Ashley a lovely young man who put himself out for the customers! Spa and spa...

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Helpful?
Thank Garnett78
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Garnett78, Thank you for awarding us five stars. We aim to create a friendly and warm enviroment for our guests so I was delighted with your feedback.I am so pleased that you intend to visit us again,we look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas

Exeter, United Kingdom
Reviewed 9 August 2015

We've been lucky to stay here a few times over the years and it has got consistently better during each visit. The facilities are lovely with a relaxing atmosphere. The staff are all friendly and helpful. We will definitely be returning!

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2Thank EddEttie
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear EddEttie, Thank you for awarding us five stars. We love to welcome guests back to Charlton House,I am so pleased that you feel we have improved each time. I do hope you will visit us again soon, Kind regards, Sakis Dinas

Peterborough, United Kingdom
Reviewed 8 August 2015

Charlton House is an extremely attractive county house that is much older than the Georgina façade it presents to the world. It has lovely grounds. It has been run as an hotel for over 50 years by people whose main business interest was something else. We had stayed there many years ago with great pleasure when it was owned by...

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Helpful?
Thank jeremycolman
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Jeremy C, Thank you for taking the time to write a review. Customer servrvice is very important to us, the team were very pleased with your feedback . I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas.

Bideford, United Kingdom
Reviewed 7 August 2015

Room was fab! Food was delicious! We were well looked after by all the staff. Enjoyed an overnight stay with dinner, breakfast and a 25 minute massage! Best massage ive ever had! The only thing that could've been a bit better was the size of the spa / pool / gym facilities. On the Tuesday there were lots of people...

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Helpful?
Thank Jocelyn A
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear JocelynA, Thank you for taking the time to post a review. I was delighted to see that you enjoyed your stay with us, the Spa team were especially pleased with your feedback, I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas.

Hertfordshire
Reviewed 3 August 2015

The hotel stay was given to us as a wedding gift and how wonderful it was too! From the moment we stepped into the stunning hotel we felt welcomed and important. the receptionist Helena was very helpful and profesional she gave us a tour of the hotel and its facitlies and then on to our amazing room, the attention to...

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Thank JillyHertfordshire
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear JillyHertfordshire, Thank you for awarding us five stars. I am very pleased that you enjoyed your stay with us. Customer satisfaction is very important to us and the team were delighted with your comments. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas

Reviewed 29 July 2015

We found this place so beautiful everything about it was relaxing,the food was out of this world and the staff was very helpful nothing was to much trouble.the hot tub and spa was really delightful,rooms amazing.

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1Thank Irene W
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear IreneW, Thank you for awarding us five stars. I was delighted to see that you enjoyed your stay with us. I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas.

brighton
Reviewed 27 July 2015

Me and my partner stayed at Charlton House the weekend just gone, we both loved it and came away feeling refreshed and revitalised. We had pre-booked a spar break on the simply spar package; which included full use of the spa facilities before we could check into our room at 3pm. Positive notes is that there is free WiFi for...

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Helpful?
Thank alex m
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear alex m, Thank you for awarding us five stars. I am really pleased to see that you had such a relaxing stay . Customer service is very important to us so I was delighted with your feedback, I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas.

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $136 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Questions? Get answers from Bannatyne Hotel - Charlton House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wi fi not always easy to access. Certain parts of the hotel not easily accessible if mobility impaired.”
Jwwyn, 30 Mar 2017 | Read review
“Room 14 has a wee patio and separate access. Very nice”
rikkitikkitaviLondon, 11 Mar 2017 | Read review
“I stayed in room 25 Doulting , that was quiet and with a Patio”
473jacquelineh, 7 Mar 2017 | Read review
“Take a brolley with you if staying in one rooms that you have to go outside too !”
Dorsetsbest, 2 Mar 2017 | Read review
“Room 22 with 2 bathrooms”
848jeanettec, 1 Mar 2017 | Read review
5 of 5