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A beautiful building ruined by poor service, and surly staff.
Lovely building with a lovely view and well presented rooms.
Unfortunately the surly restaurant staff, poor facilities and rude night staff ruined my stay.
Checked in to find two complimentary bottles of water in my...More
3 Thank Rob N
Response from Craig C, General Manager at Grand HotelResponded 3 days ago
Firstly let me take this opportunity to thank you for your feedback. I have looking into your comments and know of the issues you had on the evening.
I have spoken to the Housekeeping team regarding checking the bottles to make sure this...More
We have dined at the Grand on several occasion mainly in what was previously referred to as the restaurant , it is now the Brassiere presumably the name change allows them to hike up the prices ! We had Sunday lunch my wife myself and...More
My Husband and I stayed here for two nights 4/5th June 2017, from the moment we arrived we found polite, friendly staff - nicely decorated spotlessly clean rooms with a lovely ensuite, the bed was comfortable with good pillows - it was rather warm at...More
Pros: great location, great views (see pictures), beautiful building, that staircase, helpful staff, customer service, afternoon tea
Cons: in need of refurbishment in some areas, some issues with our room which were more than adequately addressed by the manager.
We stayed for one night on...More
This was my second visit at this unique hotel (see review Oct 16). Our stay has still been delightful, the atmosphere homely and relaxed, however, there is some room for improvement. While you can enjoy different types of excellent coffee in the drawing room the...More
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Free High Speed Internet ( WiFi )
Things to do
US$113 - US$166 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Accessible rooms ,
Non-Smoking Rooms ,
Number of rooms
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