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We stayed this weekend and has a very pleasant time , we found all the staff to be very welcoming and friendly. Room was a good standard and the breakfast was very enjoyable. Ideal location in Tynemouth ,hope to 're visit the area and the...More
I wanted to give 4 as a rating. Agree with other reviewers that the staff are friendly and helpful. I was in Laurel House in the sea view double. Yes, great sea view but it was one of the rooms that is probably on the...More
We stayed for my birthday and upon arriving The receptionist was friendly and very helpful. The room that we had was at the front of the building it was cold and condensation constantly on the windows. The carpet wasn’t fitted as good as it should’ve...More
Thank Dorothy M
Response from Peter D, General Manager at Grand HotelResponded 1 week ago
Dear Dorothy M,
Thank you for posting your four-star review.
We've been blessed with some great weather recently, some days in the high 20s. As a result of this, we've had the hotel heating system turned off for the majority of the time. With the...More
This hotel has been taken over in the last few years. Current owners seem to have lost a bit of the grandeur of what this great hotel used to have. Stayed in a feature room at the top of the hotel. Clean and tidy but...More
Response from Peter D, General Manager at Grand HotelResponded 2 weeks ago
Thank you for taking the time to share your thoughts.
I'm always really grateful for any guest feedback, positive or not so positive, as it affords me the opportunity to monitor and review the hotel operations.
I am of course disappointed to read...More
Lovely stay ,gorgeous room great staff and fab breakfast . We will definitely return again to this lovely hotel with beautiful views and great location.What more can I say fabulous visit and every so lovely.More
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1 Thank Lenore D
Response from Peter D, General Manager at Grand HotelResponded 4 weeks ago
Dear Lenore D,
Thank you for posting your review.
I'm thrilled to read about your experience. We are absolutely blessed with some wonderful surroundings, even more so when the weather is as pleasant as it has been over the past few days.
Our team are...More