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The Hermitage Hotel

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The Hermitage Hotel
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1,702 Reviews from our TripAdvisor Community

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Showing 1,504: English reviews
Hyderabad, India
Reviewed 2 days ago NEWvia mobile

Thos is the only reputed hotel at Mount Cook the charges are very high not value for money the rooms are very compact the room balcony is not maintained and is full of webs..... very limited choice of Vegetarian food and very few seats for alla cart you have to book a seat well in advance to do your lunch...

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Thank pawanlakhotia
Reviewed 5 days ago NEWvia mobile

Scenic hotel with snow capped mount cook magnificent panaromic view. Buffet was superb with variety of seafood. Japanese staff was so polite and warm. Highly recommended to stay for vacation. Superficially and at first glance, the external facade that cladded in metal sheet look like cheapskate.

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Thank 919pang 9
Gold Coast, Australia
Reviewed 6 days ago NEW

I think all the hotel rooms have a view of Mt Cook and when we were there the weather was sunny with a terrific view. The rooms were very good with a comfortable bed and comfortable pillows. The staff was very friendly and the food the restaurant served was very nice. You don't have much choice in this area but...

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Thank Lucy321
London, United Kingdom
Reviewed 6 days ago NEW

Given its fabulous location, this high-end (and very expensive) hotel should be a wonderful experience. Sadly, it fell below expectations. The views of Mount Cook are second to none (when the weather co-operates ... some days you see nothing at all), but location isn't everything. In our case, a late arrival meant that only the cafe was available for a...

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1Thank Margaret R
Perth, Australia
Reviewed 1 week ago via mobile

The Hermitage Hotel is in a superb position overlooking Mt Cook. The hotel is very well run and highly organised, receiving daily coach loads of visitors from around the world. The food is excellent with a wide range of choices. The staff are extremely helpful, friendly and professional. However, the hotel will have to upgrade. The rooms are looking tired...

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Thank Lesley18
Canberra, Australia
Reviewed 1 week ago

We stayed in a superior room costing $NZ 380. However we were required to pay extra for wi fi, which turned out to be rather slow and extremely frustrating. The hotel has been much extended which makes for long hikes to reach the restaurants and reception. Water pressure was lacking in the shower and the dismal range of tv channels...

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1Thank Don W
Brisbane, Australia
Reviewed 1 week ago

We stayed for a night at the Hermitage in order to get a ski plane view of Mt Cook and the Glacier. Sadly the weather was abysmal and it was cancelled. Check in went well but we had to park out the back and organise our own bags. I also note the credit card surcharge. The room itself was clean...

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Thank zzrbell
Leicester, United Kingdom
Reviewed 1 week ago

At first impression this hotel looks vast, Impressive, but vast. Immediately alarm bells start ringing, and that's before we've even entered. A extremely dark metal construction amongst magnificent scenery. Shame, it spoils the area. No help was offered with our bags, we had to ask, then we were asked, do you want help with your bags or can you manage???...

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2Thank Jules L
MrNathanQ, General Manager at The Hermitage Hotel, responded to this review

Thank you for taking the time to post your review, all feedback is very important to us as we strive for guest experience excellence. Sorry you didn’t like the look of the Hotel, but due to being within a National Park, we must abide by a strict set of guidelines – one of which is colour. We do generally have...

Reviewed 1 week ago

Well it's not the only place to stay... it's just the ONLY place to stay. A really top notch place with rooms and staff that will meet all of your expectations. The views from your room are fabulous, the rooms are well appointed, and the restaurants onsite are outstanding.

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Thank Richard M
MrNathanQ, General Manager at The Hermitage Hotel, responded to this review

Thank you for taking the time to post your review Richard, I am delighted to read your kind comments, in particular your reference to our team. I trust we will have the pleasure of welcoming you back to The Hermitage Hotel when you next have cause to visit Aoraki Mount Cook. Thank you for your endorsement, Nathan

Bristol, United Kingdom
Reviewed 1 week ago

Stayed in a couple of Standard rooms and these were both very tired. The corridor woodwork was badly in need of repair where it had been damaged by the service trolleys. The hotel is a bit of a maze and they do not supply any maps and the signage is not terribly good. Free Wi-fi is limited to public areas....

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Thank phshanks
MrNathanQ, General Manager at The Hermitage Hotel, responded to this review

Thank you for taking the time to share your feedback from your recent stay. I am a little disappointed to hear that you found the standard rooms tired, as it isn’t the usual feedback we hear on them, but guest feedback is important to us and we will continue to seek further guest feedback to clarify where we can improve...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, The Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD and Argo Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway. ... more   less 

Additional Information about The Hermitage Hotel

Address: Terrace Road | Alpine Village, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999, New Zealand
Region: New Zealand > South Island > Canterbury Region > Mackenzie District > Aoraki Mount Cook National Park (Te Wahipounamu) > Mt. Cook Village
Price Range: $176 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village
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Questions & Answers

Here's what travellers have asked, with answers from The Hermitage Hotel staff and other travellers.
13 questions
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Bettendorf, Iowa, USA
over a year ago
Solana Beach, California
3 months ago
Orlando, Florida
4 months ago
Coolangatta, Australia
brisbane

See all questions (13)

Questions? Get answers from The Hermitage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper Floors are worth the extra for the views”
 of 5 bubbles zzrbell, 30 Nov 2016 | Read review
“Don't stay here”
 of 5 bubbles julesl314, 29 Nov 2016 | Read review
“avoid the standard rooms”
  • STandard Room with Balcony (room 328)
  • 'Patio' - Path in front - Room 236
  • Standard Bedroom
 of 5 bubbles phshanks, 26 Nov 2016 | Read review
“The upper floors are quieter but this is likely because they are more expensive.”
 of 5 bubbles carlie_williams, 24 Nov 2016 | Read review
“I think any room you get will have an excellent view.”
  • This is the lounge. The dining room and bar would be to the right.
  • This is a view from the 6th floor elevator lobby.
 of 5 bubbles Fingerpicker8, 23 Nov 2016 | Read review
5 of 5
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