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Neptune Resort

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Neptune Resort
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212 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Melbourne, Australia
Reviewed 26 January 2016 via mobile

Lovely, clean, great view from balcony !! Spacious room !! friendly !! Have stayed there before and would keep going back ! Central to beach, shops, Casino, Pacific fair shopping centre ! Would recommend this accomodation to anyone !! Also has a pool and lovely clean cafe we ate breakfast in!

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Helpful?
Thank Debbie C
Rebecca T, Manager at Neptune Resort, responded to this review

Thanks Deb,for coming to stay with us again and for taking time to post the review, we do appreciate it. See you again soon Warm regards Rebecca

Reviewed 23 January 2016 via mobile

Stayed at Neptune resort during magic millions period with friends had a great time good friendly service and apartment was excellent with with everything you could need and also wifi yes! Having a place so close in proximity to restaurants & shopping centre you couldn't ask for any more. Look forward booking next time I'm in towm thank you.

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Helpful?
Thank Daniel M
Rebecca T, General Manager at Neptune Resort, responded to this review

Well Daniel, I guess we can say that you picked at least one winner over the MM period by choosing to stay at Neptune :).....do hope that you had many more at the track. Thank you for your positive comments and do hope you don`t wait till next year to come back to enjoy our hospitality. Warm regards Team at...

Auckland Region, New Zealand
Reviewed 22 January 2016 via mobile

We had an awesome 2 week holiday here at the Neptune Resort. Walking into our apartment we had a wow moment, lovely and spacious with great kitchen facilities, and we were lucky enough to be placed on the 7th floor with a sea view. We made use of the pool and the gym, the cafe was lovely (I only had...

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Helpful?
Thank Darlowsinnz
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Darlowsinnz, we are thrilled you enjoyed your stay with us and utilised all our resort has to offer. We agree our location can't be more perfect for holiday makers. We look forward to welcoming you back again sooner rather than later.

Melbourne, Australia
Reviewed 22 January 2016 via mobile

Having found ourselves needing accomodation on the Gold Coast from just before new year, due to a change of plans, we were extremely lucky to come across availability at Neptune Resort from a late cancellation. We were offered two nights in apartment 103 which we thought may be noisy but wasn't and then 10 nights in 803, which was even...

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Helpful?
1Thank Nagatron
Rebecca T, Owner at Neptune Resort, responded to this review

What a lovely review, thank you! We were the lucky ones having you both stay with us. We received your lovely note and are endeavouring to implement some of your good suggestions including the car park mirrors. We can't wait to welcome you back again soon. Until then...

Brisbane
Reviewed 17 January 2016

Another lovely stay a Neptune Resort! Always friendly service and you cannot beat the location. The cafe on the ground floor serves inexpensive breakfasts and lunches and they are good portions and very tasty! Highly recommend Neptune Resort.

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Helpful?
Thank muzzandshell
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you Muzzandshell for taking time to post your review. We do appreciate your return patronage and also the positive feedback you give us. The team at Neptune will look forward to seeing you both again soon. Warm Regards Rebecca

Reviewed 15 January 2016 via mobile

Great location and facilities with a tennis court, sauna, gym and pool. Close to food and shopping and the beach a block away. Room was tidy and clean. Resort has own cafe for breakfast and lunch & is close to Pacific Fair shopping centre and Jupiters Casino. Room service would be a great addition from the cafe. 😊😊😊😊😊

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Helpful?
Thank Julijana T
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Julijana Thanks for commenting on all the positives our resort in Broadbeach has to offer! We loved having you stay with us and hope to welcome you back in the near future. Kind regards Rebecca Tait

Reviewed 11 January 2016 via mobile

Walking to the place it had hope we'll that quickly changed the lady at desk gave us the impression that she had no idea we were coming and questioned if it was only two of us staying in room about 6 times because we asked for a roll away bed well we are best friends and we didn't want to...

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Helpful?
1Thank Larissa A
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Larissa, we are disappointed that your experience at Neptune was not a positive one. I will try to clarify the misunderstanding we had with your booking, that came from a booking agent. The booking was for 2 persons in a one bedroom apartment, which was the rate paid. If a rollaway is required there are hire fees attached to...

Melbourne, Australia
Reviewed 10 January 2016 via mobile

Stayed for a week in January in a one bedroom apartment on level 6. Staff were very friendly and more than helpful, great sized apartment and good coffee shop. Super location, within walking distance to all main areas of Broadbeach and the beach. All positive feed back & I'll stay again next time.

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Helpful?
1Thank MsMaree
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Maree Thanks for taking time out of your day to post a review. We are thrilled that you enjoyed your stay and we looking forward to welcoming you back again soon. Kind Regards Rebecca

Melbourne, Australia
Reviewed 8 January 2016 via mobile

Rooms very dated - unbearably stuffy during day and night - temp outside was only 28-30 and couldn't stay in the room - the lounges were old - sank straight to the bottom - not recommended - small air conditioner did nothing - had to keep windows open at night - even worse at it backs on to main road...

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Helpful?
1Thank pkatsi
Rebecca T, Owner at Neptune Resort, responded to this review

Hi pkatsi, Thank you for taking the time to post a review on our resort. We wished that you had bought your concerns to our attention when you were staying with us. On further investigation of the air-conditioning unit it was found that the settings had been tampered with and wasn't cooling at its optimum capacity. Its important that if...

Halland County, Sweden
Reviewed 7 January 2016

Nice apartments with balconies and a view. Fully equipped with everythig you need even for a longer stay. We used the poolarea, the bbq and the tenniscourt. There is also a nice café in the entrance, where you can buy food to go. Friendly staff and good service. The only thing that weren't so good was the cleaning, the apartment...

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Helpful?
1Thank Karin A
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Karin A Thanks for your review. We are pleased to hear you utilised all the facilities our resort has to offer and enjoyed the cafe. We wished that you had bought any cleaning issues to our attention immediately so we could have rectified this for you. We pride ourselves on the cleanliness of our apartments and all units are...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 

Additional Information about Neptune Resort

Address: 32 Surf Parade, Broadbeach, Gold Coast, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: $138 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Neptune Resort Broadbeach, Gold Coast
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Questions & Answers

Questions? Get answers from Neptune Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If going in the summer then a south facing room might be best”
 of 5 bubbles JudithB212, 15 Feb 2017 | Read review
“top floor is best if you can get it, nice view of the pacific ocean”
 of 5 bubbles vvictor67, 1 Jan 2017 | Read review
“As an older couple we found this resort ideal for our needs.”
 of 5 bubbles heatherbS7025AJ, 28 Nov 2016 | Read review
“As I. Any big city the higher the floor the quieter it is”
 of 5 bubbles gardencottage84, 3 Nov 2016 | Read review
“My room had great view and was very nice.”
 of 5 bubbles emmabE3236JZ, 30 Jun 2016 | Read review
5 of 5