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Sheraton Grand Mirage Resort, Gold Coast

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Sheraton Grand Mirage Resort, Gold Coast
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1,346 Reviews from our TripAdvisor Community

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Showing 1,310: English reviews
Auckland, New Zealand
Reviewed yesterday NEW

Well what a mixed bag this holiday turned out to be !! A girls holiday( partners to stay at home ! ) of swimming /bubbles /cocktails /shopping lying by the pool is what was on the wish list . Yes we got that.. our timing of going at the PEAK of the holidays was not great (make note to self...

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Helpful?
Thank melbradbury
Wantirna, Australia
Reviewed 2 days ago NEWvia mobile

We stayed at the Sheraton in one of the more pricey rooms at $1329 per night and were very disappointed. Here goes; - dirty windows - Outdated carpet and walls - One shower - Air conditioning not working in one room - Old Tv's (Remote control impossible to change channels) - No balconies - No morning paper (expected at that...

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1Thank Kristenbez
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Kristenbez It is devastating to us all to know your experience at our resort was so incredibly disappointing. We sincerely apologise for failing to provide you with the facilities you anticipated in choosing Sheraton Grand Mirage as your preferred accommodation for this visit up to the Gold Coast. To enable follow up with our team I would appreciate if...

Sydney, Australia
Reviewed 2 days ago NEWvia mobile

Fantastic location, wonderful service and well appointed rooms. Through the gate on to the patrolled beach - rinse off back at the pool! Nothing better! Walking distance to Sea World after the best buffet breakfast. We will be back!

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Thank Clarke2768
Terrigal, Australia
Reviewed 3 days ago NEW

It was a day where everything was not going to plan for the hotel. Power outage in the whole of the area affected the hotel. Disappointed that they were not negotiable with 3pm check in, power outage made check in 4pm. I arrived at hotel at 12 pm at ill from sinus pain but was told i could not check...

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Thank A1foodie
Sydney
Reviewed 4 days ago NEW

The worst experience I have ever had a thing such a high rated hotel (which clearly was earned from their customer service). We checked in during a power outage, clearly this causes issues for the whole hotel which we understand. However under pressure you see how well trained their staff are. The experience was pitiful. On a 30 degree day...

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1Thank Bondi1
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Bondi1 We are very sorry for your experience here at the resort on Saturday, and are grateful for your understanding regarding the power outage which ultimately affected the whole resort for a number of hours, together with the surrounding Main Beach area. Our team worked very hard to minimise the impact of this major outage, and assist our guests...

Reviewed 5 days ago NEWvia mobile

**BEWARE** This hotel is not what it appears. Rude front desk staff. Inexperienced staff. The website shows a massive aerial view of the pool (This is not the pool) Its a lagoon you're not allowed to swim in. The pool is tiny and cloudy and dirty. Overrun by children. Noone left the pool to use the restroom facilities. Charged twice...

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1Thank MrsKeys45
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear MrsKeys45, I sincerely apologise for your Honeymoon here at Sheraton Grand Mirage being so disappointing, and for our resort proving to be entirely unsuitable for this immensely special stay. In reviewing your reservation I can see we started off in the worst possible way with you arriving very early in the morning during Peak Season, and your room not...

Melbourne, Australia
Reviewed 6 days ago NEW

We had a fabulous time here, chose to have separate rooms 1 for adults and 1 for teen children and the resort accomodated our request to be either side by side or nearby with no problems at all, off to a great start. Fresh, clean rooms and both a great size and a platter of fresh fruit, yes we're on...

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1Thank WG S
Stockholm, Sweden
Reviewed 1 week ago via mobile

We had a wonderful time at this hotel! The holiday for 5 days for 3 adults and 2 little children cost about $7000 not cheap ! I just received an email from the hotel charging me $5.25 for an apple juice from the room Firstly it's not even my room but my sons secondly don't you think this is a...

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1Thank Chris255_13
Brissie
Reviewed 1 week ago via mobile

Our Beautiful Friends were married on the Beach by the side of this lovely Hotel and we all had the most delicious Buffet here afterwards. It's not cheap but it's definitely worth the $$$ ! Every single thing was tasty and just amazing - we love Hotel Buffets and travel around the World enjoying them - this was definitely one...

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Thank ClareBrissie
Sydney, Australia
Reviewed 1 week ago via mobile

Stayed here for 5 days in Jan . We had interconnecting rooms which was fabulous . The rooms were super clean , beds super comfy and the water pressure in the shower was brilliant ! The body wash smelled heavenly .we went through quite a few tubes! Free wifi and parking a great bonus . Air con worked well in...

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Helpful?
Thank funkyfamilyof5
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear funkyfamilyof5 Our team loved your review (and your Tripadvisor name!), and we're so pleased you loved our beautiful resort and had such a fantastic stay. Looking forward to welcoming you all back, hopefully sooner rather than later. Till then, the very best to you for 2017, and many thanks for choosing Sheraton Grand Mirage for your Holiday Season visit...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: $266 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Starwood APAC, Orbitz, Agoda and Hotels.com so you can book your Sheraton Grand Mirage Resort, Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Hotel Main Beach
Sheraton Mirage Resort And Spa
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Mirage Resort, Gold Coast staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Grand Mirage Resort, Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are unmoveable on 3pm check in, so don't bother getting an early flight in.”
 of 5 bubbles A1foodie, 16 Jan 2017 | Read review
“Go to another hotel”
 of 5 bubbles Bondi1, 15 Jan 2017 | Read review
“request a room far from the noise, ideally facing the lagoon or the ocean”
 of 5 bubbles WTC2092, 10 Jan 2017 | Read review
“Avoid rooms on the 3rd floor - these turn into corridors when people don't want to use the external paths to their rooms from the lobby.”
 of 5 bubbles MmeParker, 8 Jan 2017 | Read review
“Rooms away from the pool are quieter.”
 of 5 bubbles D6217LSkarend, 8 Jan 2017 | Read review
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