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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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1,004 Reviews from our TripAdvisor Community

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Showing 974: English reviews
Reviewed 4 days ago NEWvia mobile

Visited with husband and 2 year old. As IHG rewards members we used points to stay to test out the Intercontinental brand. And what a let down. We were looking forward to it a lot, especially given the status of the brand. Upon welcome we were met without a smile and were basically processed through robotically. Not even a hello...

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2Thank Sarah A
Dubai, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

The Inter con has great facilities from the breakfast buffer to the pool and jacuzzi and the man made lagoon it is a great place to get away for a few days R&R There is also The Pines and The Palms golf courses where you get a discounted rate . Both excellent courses with top professional help in the pro...

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1Thank peterjenno57
Reviewed 5 days ago NEW

This was almost a great place to stay but the hotel let itself down. We booked well in advance for a family trip with two rooms. I phoned the hotel the week before to confirm but they didn't mention significant refurbishment works going on in the hotel during our stay. Not just restaurants and bars out of action but construction...

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1Thank Richard T
Brisbane, Australia
Reviewed 5 days ago NEW

The hotel grounds are beautiful with an assortment of native fauna - we awoke to kangaroos lounging on the grass in front of our room and our balcony was frequented by a friendly kookaburra. We enjoyed the Saturday night seafood buffet at the Cove Cafe - excellent service and the quality of the seafood was very good. It is also...

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2Thank BeM990
Reviewed 1 week ago via mobile

Superb venue for our management meeting. We were set up in the Royal Palm Lounge meeting room. Perfect for our party of 12. Great preparation and coordination from Events Manager ensured every aspect of the meeting was faultless. The conference room size was perfect for our group. The selection of food absolutely brilliant. The team were not disappointed at all....

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Thank Harry M
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Harry M, What a delight to read your fabulous review! I am so pleased that my team were able to deliver a perfect meeting experience for you and your guests and I have shared your very kind comments with them. Thank you for taking the time to post this review and we hope to have the pleasure of welcoming...

Brisbane, Australia
Reviewed 1 week ago via mobile

Stayed overnight for a 2day work session. ENORMOUS rooms! Large bathroom and walk-in wardrobe. Great for extended stay. Hotel is not flashy, but stylish. Staff are very professional and friendly. It's a nice place to stay.

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1Thank Nic10001
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Nic10001, Thank you for taking the time to share your thoughts following your recent stay with us, we appreciate the feedback. I am so pleased to read that you enjoyed your stay with us and we hope to have the opportunity of looking after you again. Wishing you all the best for the upcoming festive season. Warmest regards, Monique

bern
Reviewed 1 week ago

Worst Intercontinental I ever stayed in. As a Ambassador got a updrade to a Queenslandersuite. Size was good, but everything in there expect Tv is from the 80s. Moldy smell when you enter the room. Every Towel we got in Bathroom was full of holes and dirty. Balcony never got cleand as corridors. The whole 5 Days were the same...

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1Thank jekylBern
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear jekylBern, Thank you for sharing your thoughts following your recent stay with us. We are extremely disappointed that your stay did not meet expectations, particularly as a valued InterContinental Ambassador guest. We would welcome the opportunity to discuss your stay in some more detail and have reached out to you via private message. Thank you again for the feedback...

Reviewed 1 week ago

My team was at the Intercontinental for a few days of planning. The staff were brilliant - very helpful and polite. We ate at the Fireplace restaurant on the first night. It was a beautiful meal. The steak was delicious - cooked perfectly. As always the drinks are not cheap. The restaurant staff were really well trained and nothing was...

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Thank Dunnie58
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Dunnie58, Thank you for choosing our beautiful resort for your planning meeting! I am so pleased that your event was a success and thank you for acknowledging my team whom I agree are wonderful. I have shared your very kind comments with them. Our pool and beach lagoon are certainly unique and very popular in this warm weather! We...

Australia
Reviewed 2 weeks ago via mobile

After enduring a night of very little sleep, not feeling particularly favourable towards this place. I had a function near my room with music blaring & kids screaming half the night. Complained to management but problem not solved. What a shame as was so excited about having a bit of r & r at this lovely resort. Has put me...

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Thank Lucy63
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Lucy63, Thank you for your review, we appreciate the feedback. Please accept my sincerest apology that your evening was not as relaxing as hoped. With regards to outside functions they do conclude at 10.30pm without fail, and I assume the kids you are referring to must have been unsettled children in a nearby guestroom as I am not aware...

Brisbane, Australia
Reviewed 3 weeks ago

High Coffee at The Fireplace at the InterContinental Hotel, really lovely. A friend and I went to the 2pm sitting. Lovely surroundings with large pizza ovens in the room. We had a window seat so a nice view of gardens & some accommodation. Our waiter Napoleon was great, very cheerful and helpful. The sandwiches were amazing, beetroot cured salmon, beef...

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Helpful?
Thank Donna S
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Donna S, Thank you for taking the time to post a review following your recent High Coffee experience with us. I am delighted to read that you enjoyed the food offering as well as the service provided by Napoleon who I will ensure is recognized for his efforts in looking after you. We hope to have the pleasure of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: $187 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
4 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking permitted on balconies throughout hotel”
 of 5 bubbles BeM990, 5 Dec 2016 | Read review
“Some rooms are long way from the main building!”
 of 5 bubbles Dunnie58, 27 Nov 2016 | Read review
“Lagoon facing rooms are best - Rooms out by the chapel are very peaceful and you can get a good view of the Coomera river.”
 of 5 bubbles 007dude2016, 13 Nov 2016 | Read review
“A healthy walk to some of the rooms, check with reception if the walk isnt for you.”
 of 5 bubbles LyndaBB_12, 4 Nov 2016 | Read review
“Rooms overlooking the Marina are close to the village”
 of 5 bubbles PaulaOkell, 1 Nov 2016 | Read review
5 of 5
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