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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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1,095 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Sanctuary Cove Resort
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Showing 1,063: English reviews
Adelaide
Reviewed 29 March 2016

Up from Adelaide to visit family in Brisbane, we decided to give them and us a break for a couple of days and decided Sanctuary Cove Resort looked promising, having passed through 20+ years before. And looking for a hit of golf. We booked 2 nights (Sun, Mon) of the Easter weekend. We had a King bed room (really two...

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Helpful?
2Thank peterperfect2
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear peterperfect2, Thank you so much for your great review of our resort and sanctuary cove.  I am very pleased to hear you enjoyed your stay with us. Thank you also for your lovely comments around our team and I will be sure to pass them on. It's something our staff takes great pride in, so we value your feedback. We...

Christchurch, New Zealand
Reviewed 28 March 2016

I thoroughly enjoyed my stay here - my children (6 and 8) even more so, to the point that they didn’t want to go to our final day at one of the theme parks, choosing rather to swim in the main pool, the lagoon or the spa pool. I found the hotel had really nice old world charm with a...

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Helpful?
1Thank Sebcat14
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Sebcat, Thank you so much for your review of our resort and I am glad to hear that you had a lovely stay with your family. The kangaroos are really special and I am sure the kids would have loved seeing them. We hope to welcome you back to the resort soon. With kind regards, Jayme C Director of...

Australia
Reviewed 28 March 2016 via mobile

Great hotel, lives up to the Intercontinental brand. Upgraded to a suite as part of the ambassador club membership. Very family friendly. Buffet was ok, not the usually amazing intercontinental standard so therefore felt over priced. Disappointed Pool bar closed at 4pm which was so strange as that's the time most people want a drink

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Helpful?
Thank addictable
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear addictable, Thank you for your review of our resort. I am pleased to hear you enjoyed your stay with us and the upgrade as a valued Ambassador guest.  Thank you also for your feedback. We hope you will visit us again soon. With kind regards, Jayme C Director of Sales

Australia
Reviewed 28 March 2016

I have stayed at the Intercontintental Sanctuary Cove a number of times. The setting is beautiful. The pools are fantastic.Staff friendly. The big let downs are the room interiors and if you are vegetarian, the food. For Vegans the menu is downright terrible. The rooms all need a good refurbishment and the food menu revamping. Many people now prefer 'clean...

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Helpful?
Thank Australia17
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Australia17, Thank you for your feedback regarding your recent visit at our resort and please accept our sincerest apologies for not meeting your expectations especially with dietary requests. Thank you for this feedback and I will definitely be addressing this with our management team along with your other feedback regarding the resort. We are constantly improving the resort so...

Sydney, Australia
Reviewed 28 March 2016 via mobile

We stayed here for Easter & loved every minute. We were originally going to stay at Crowne Plaza in Surfers Paradise but we were so glad we chose here. It's only about 30 minutes drive to Surfers Paradise & you have good restaurants near the hotel(Georges Paragon Seafood Restaurant at the Marina was really nice) The grounds reminded me of...

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Helpful?
Thank Ursula D
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Ursula, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  The kangaroos are gorgeous, as are the beautiful grounds. Thank you also for your lovely comments about our team. We hope you will visit us again. Yours sincerely, Jayme C Director of Sales

Reviewed 27 March 2016

we recently stayed for 2 nights at the resort, we used a free night's voucher as we get this every year as an Intercon Ambassador, and I'm glad we did as we ended up paying the right price for this resort. I'd like to start with the pro's: The main building and the grounds are absolutely stunning. The gardens are...

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Thank white_and_wander
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear LisaL, Thank you for taking the time to review our resort.  I am pleased to hear you enjoyed your stay with us, however I am disappointed about your Club InterContinental experience. It would appear that the service was not up to our usual high standards on this occasion. I also want to offer our apologies for not accommodating your...

Geelong, Australia
Reviewed 21 March 2016

My wife and one year old stayed for five nights (Monday-Saturday) for a relaxing getaway. The staff here are as pleasant and obliging as any I have ever experienced, they assist with any enquiries or requesting efficiently and immediately. The pools are awesome, the breakfasts are what you would expect for a 5 star hotels and the grounds are suitably...

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Helpful?
Thank Aaron S
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Aaron S, Thank you for choosing to stay with us recently for your relaxing getaway! We are delighted to read that you had a great stay and a chance to relax and enjoy our extensive facilities. Thank you for acknowledging my team, who I agree are wonderful! Both golf courses - The Pines and The Palms are very popular...

Kingscliff, Australia
Reviewed 21 March 2016

i have never written a bad review before but feel compelled to after my dealings with the ihg group. now i had been quite happy with the customer service before staying as i'd been in contact with the hotel and managed to change the date of my booking twice without a problem. unfortunately the hassle free experience finished when i...

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Helpful?
Thank Shimsladey
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Shimslady, Thank you fro taking the time to review the resort from your January stay. I apologise that your stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our service standard. We do endeavour to assist with early check in requests especially with guests who...

Reviewed 19 March 2016 via mobile

Stayed for two nights. We arrived at the resort at 1pm. The checkin experience was rushed and we were told that the room would be ready by 3pm and someone would call us. Our room was not available until 4.15pm and was below expectations in decor (dated) and cleanliness. Overall service was poor, definitely not 5 star or even 4....

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Thank Jacqui H
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Jacqui H, Thank you for taking the time to post a review following your recent stay with us. Please accept my sincerest apology that certain aspects of your stay did not meet expectation. I am very disappointed to read that we missed the mark in parts of our service delivery and I am following up your comments with my...

Reviewed 19 March 2016 via mobile

Don't be confused by some of the miserable reviews about this hotel, it is still good, but unfortunately a lack of maintenance and care and attention in some areas is really starting to show. Pros: Staff are generally polite and attentive. Location is beautiful and lagoon pool is still spectacular (especially in the early morning when the local wildlife makes...

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Helpful?
Thank Scottyboykiwi
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Scottyboykiwi, Thank you for choosing to stay with us recently and then taking the time to share your thoughts via this detailed review, we do appreciate the feedback. I have shared your comments with my key stakeholders for their follow-up. Thank you for acknowledging my team who do work so hard to provide a memorable experience for our valuable...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: $194 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join IHG and book direct with the hotel for a great rate with extra perks.”
Emerald8888, 11 Apr 2017 | Read review
“IHG members (free) get Wifi, book thru myholidaycentre Jackie Zach”
TrevorB203, 6 Apr 2017 | Read review
“we had harbour view, nice and quiet but a long way to walk back to reception. OK for us but if a little infirm suggest getting room nearer.”
RufusBrisbane, 27 Mar 2017 | Read review
“Rooms and costs depend on chosen package variety of options available to suit every occasion.”
belindam631, 14 Mar 2017 | Read review
“Ask for room on first level, mosquitos were a bit of a problem on garden level”
merrilyne2015, 13 Mar 2017 | Read review
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