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InterContinental Sanctuary Cove Resort

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Traveller (740)
Room & Suite (449)
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Overview
  • Excellent44%
  • Very good36%
  • Average13%
  • Poor5%
  • Terrible2%
Travellers talk about
“lagoon pool”(101 reviews)
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“club room”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Offers from InterContinental Sanctuary Cove Resort
Special Offer: 20% off or more
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,288)
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261 - 265 of 1,251 reviews
Reviewed 3 January 2017

We have not even stayed overnight yet and the disappointments are endless! Let's start with the room not ready by check in time of 3pm. Not being impressed with reception staff. Missing glass in room, asking for replacement so we could drink bottle of bubbles....More

5  Thank MKJS-A
Response from Monique H, General Manager at InterContinental Sanctuary Cove ResortResponded 6 January 2017

Dear MKJS-A, Thank you for your review. My sincere apology that your initial feeling was one of disappointment. I understand however that several of my leaders were in contact with you during the course of your stay and your concerns were resolved immediately and the...More

Reviewed 2 January 2017 via mobile

This is our 4th or 5th stay here (my 1st stay was with a work conference where we had over 250 people on the conference) and unfortunately probably our last. Had a disappointing event during our last stay to which we were thankfully upgraded. Paid...More

2  Thank Greg S
Response from Monique H, General Manager at InterContinental Sanctuary Cove ResortResponded 6 January 2017

Dear Greg S, Thank you for your review. My sincere apology that your request for a top floor room was not able to be met and this caused you concern on arrival. I do understand however from the Duty Manager that processed your departure that...More

Reviewed 2 January 2017 via mobile

We are currently staying at the hotel as I type. The staff have been nice and the location is lovely, but I agree with other comments about the need to refresh + upgrade many areas. It does not feel 5 star. There is also not...More

1  Thank Laura G
Response from IHGService, Guest Relations Manager at InterContinental Sanctuary Cove ResortResponded 17 January 2017

Dear Laura G, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our staff to be nice and location lovely. However, I regret that you found our hotel and cleanliness...More

Reviewed 1 January 2017 via mobile

Cannot fault the excellence of the staff that provided all they promised for our beach theme work event. Food was amazing. Beverage package was perfect and Christmas theme set up looked amazing. Most importantly the weather held out and made the night awesome. Only negative...More

Thank gilesbrisbane
Response from Monique H, General Manager at InterContinental Sanctuary Cove ResortResponded 2 January 2017

Dear gilesbrisbane, Thank you for your review! I am delighted that your work Christmas event with us was such a success. The lagoon beach is certainly a great backdrop for a party! We hope to have the pleasure of welcoming you back again, but in...More

Reviewed 1 January 2017 via mobile

We stayed for one night only due to a friends wedding taking place onsite, the wedding was great however the room and service not so much... first problem I came across was check in. We were told check in was 3pm and we turned up...More

1  Thank Kidd83
Response from Monique H, General Manager at InterContinental Sanctuary Cove ResortResponded 2 January 2017

Dear Kidd83, Happy New Year! Thank you for sharing your thoughts following your recent stay with us, we appreciate the feedback. Please accept my apology that your stay did not meet expectation and please be assured I have shared your concerns with my department leaders...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$129 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$129 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (740)
Room & Suite (449)
Pool & Beach (130)
Dining (71)
Amenities (81)
Business Centre & Event Rooms (8)
Questions & Answers
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Gary H
9 July 2017|
AnswerShow all 5 answers
Response from Michaw84 | Reviewed this property |
Yes, the golf buggy lanes which go in and out of sanctuary cove are perfect for cycling, I quite often see kids riding their bikes in this area.
0
Votes
jetseta10
7 February 2017|
AnswerShow all 4 answers
Response from Alvin A | Reviewed this property |
The beach lagoon will be great for your kids playing on the sand, while you have the option on swimming on the beach lagoon or the heated pool. The is also a jacuzzi. You can also enjoy the kids play area where they have... More
1
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jetseta10
7 February 2017|
AnswerShow all 5 answers
Response from 007dude2016 | Reviewed this property |
weather dependant but yes, should be fine to swim. The resort has a large lagoon pool and kids love that. There are some other games around the 2nd pool area which keeps the kids interested. Out the front of the hotel... More
1
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Room Tips
"Ask for a room on the top floor with a view of the water - spectacular"
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"I think all rooms have a water or equally nice view"
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"room looking over the resort pool"
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"Most rooms are good but request a room with a water view"
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