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All reviewsharbour townacross the roadthe kitchenthe gold coastno liftmain bedroomstayed in a bedroom apartmentfree wifibbq areasurfers paradisebbq facilitiesdream worldgreat layoutspacious clean roomslovely surroundssports centrestayed here for nights
Pros... Great location. Good size 3bed apartment. Great views. Secure. 2 balconies. Plenty of space. Big kitchen. Good pressure in shower. Fantastic and clean pool area, BBQ area downstairs.
Cons... Terrible beds downstairs. Master ok. Very hard and lumpy. I had to fold up the...More
We stayed here for 5 nights with our 2 teenage children in January. The 2 bedroom apartment was lovely and provided us with plenty of space to unwind and relax after big days at the theme parks and exploring. The pool and spa were a...More
Location: Amazing, the beach across the road is totally safe for swimming, has no waves etc, so great for families. 15 minutes to Movie World, Wet N Wild and Sea World. Great pool and spa, clean communal areas, really great. We stayed in a room...More
Great location in Labrador, not far from Harbour Town for shopping. Broadwapter straight across the road was grealt for little kids, not very good if you are looking for the surf beach you will need to drive for a good surf beach.
Rooms were neat...More
We stayed here over the Xmas New Years period
We had the third floor
With lovely views over the amazing pool.
Which was cleaned every morning
Great bbq area as well
Husband wasn’t happy as he had to carry everything up and down the stairs...More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed... More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed.
We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room,
At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated.
In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered... More
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish
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"Maybe ask if there are newer renovated rooms away from the road. Inspect room before checking in and paying."