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All reviewsharbour townacross the roadthe kitchenthe gold coastno liftmain bedroomstayed in a bedroom apartmentfree wifibbq areasurfers paradisebbq facilitiesdream worldgreat layoutspacious clean roomslovely surroundssports centrestayed here for nights
Fantastic apartment for a family. We had a 2 bedroom, 2 bathroom apartment. Great layout, as the bedrooms were away from kitchen/lounge, which meant the little one could go to bed and not be distracted by parents in lounge room. Great size apartment too! No...More
A pleasant hotel which is spacious and clean. Excellent for families with young children
Clean/tidy rooms / facilities
No lift service to room (but only 3 floors)
Car park small / right
Reception times - gym key not...More
We stayed here for week on our honeymoon . The room was nice and clean. It had all the amenities, oven, hotplates, fridge, washer and dryer. Although the room had a funny smell. The fan in the main bedroom didn't work but reception staff promptly...More
Great apartments with underground parking. Beach entry pool with spa.
Offers fitness center, newspapers, free wifi, vending machines and outdoor kitchen.
Steps to the ocean.
Clean and neat. Great for families, or solo it. Apartments are 1 to 3 bedrooms.
Spent 7 days in an apartment overlooking the pool. Well equipped kitchen, comfortable bed and excellent location. Good shower with loads hot water.
Bus 704 and 711 outside the apartment takes you to Southport then catch light rail into Surfers.
Secure parking in allocated Bay...More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed... More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed.
We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room,
At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated.
In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered... More
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish
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"Maybe ask if there are newer renovated rooms away from the road. Inspect room before checking in and paying."