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Mercure Gold Coast Resort

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Mercure Gold Coast Resort
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1,139 Reviews from our TripAdvisor Community

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Showing 1,117: English reviews
Newcastle, Australia
Reviewed 17 April 2016

Review collected in partnership with Accorhotels.com
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Thank captainrats
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Queanbeyan
Reviewed 16 April 2016

A few days away in the Gold Coast was always likely to be memorable, with all the tourist attractions to visit, but my wife's 65th birthday was memorable as much for the wonderful surprise created by the staff of the Resort. We returned from an excursion to find the bed beautifully decorated, and a complimentary bottle of her favourite red!...

Review collected in partnership with Accorhotels.com
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1Thank BlackLabel1820
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi BlackLabel1820, thanks so much for your review. We're delighted that your wife had a memorable birthday at the resort and that our team added some extra touches in your room to mark the occasion. We hope to see you again next year, if not before!

Sydney, Australia
Reviewed 15 April 2016 via mobile

I couldn't fault the service, the room or the room service. A couple of little things made not give a 5 out of 5, but they are really being nit picking. Comfy bed, hot powerful shower and clean room and a beautiful resort. It's a shame I was only staying overnight and I didn't get to try out the amenities.

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1Thank JohnnyB0675
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi Johnny, thanks for your comments. It's great to hear that we lived up to your expectations. Hopefully next time you will be able to spend a few more days enjoying all the facilities at the resort. Many thanks for your review.

Perth, Australia
Reviewed 14 April 2016 via mobile

We chose to stay here for one night on a stop over from Noosa. Going to the theme parks is exhausting and we didn't want to drive back to Noosa late at night. Well from driving down the long road toward the resort we knew we had found a gem. It's a lovely resort tucked away from the hustle and...

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1Thank cripster67
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi cripster67, it's nice to hear that the resort provided a much needed rest stop for you and that you enjoyed a sense of seclusion. We will certainly take on board your comments about future potential improvements and hope to see you again soon.

Reviewed 12 April 2016 via mobile

This hotel is truly great, the rooms were clean and tidy. The staff was very helpful and friendly on giving advice, such as a cleaning lady which left us a swan made with a towel. The swimming pool and spa was decent

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Helpful?
Thank rich z
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi Rich, thanks so much for your comments. We're glad you enjoyed the extra touches our team provided and that your stay was very enjoyable. We hope we'll see you again soon!

Burpengary, Australia
Reviewed 12 April 2016 via mobile

This is the second time we have stayed at the Mercure, we visited in January this year too. We had a great time so decided to revisit. The staff are incredible, the concierge in particular are wonderful and simply can't do enough for you. My husband had an accident whilst we were there (he broke his nose while diving into...

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Helpful?
Thank lauralawson85
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi Laura, thanks so much for your review. We're so sorry about your husband's accident, though it was pleasing to hear that our team were quickly on the scene to attend to him. We look forward to welcoming you back again soon, for (as you say) a less eventful but equally enjoyable visit.

Ellenborough, Australia
Reviewed 7 April 2016

Ok, so noisy people are not new and strictly speaking not Mecure's fault (the first instance was an argument at 3am next door with inconsiderate neighbors and at least management did quickly resolve this to their credit), however, when you deliberately ask for a quiet room and the layout of the resort is such that this is rather difficult to...

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Helpful?
Thank mrnudie
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi mrnudie, many thanks for your review. We're glad that you enjoyed your stay overall, however we apologise that some other guests disturbed your peaceful visit early one morning. I know our staff took action to stop this disturbance, though we regret the obvious inconvenience it caused. I hope we will have the opportunity to welcome you back for a...

A TripAdvisor Member
Armidale, Australia
2 reviews
1 helpful vote
Reviewed 5 April 2016

We travel overseas several times a year and fly out/into the gold coast airport. The staff/venue take the pre and post travel stress away. Quiet rooms for sleeping are appreciated Undercover car parking is an added bonus Meals are good as well Keep up the great service!!

Review collected in partnership with Accorhotels.com
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Thank A TripAdvisor Member
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Dear Reviewer, many thanks for your comments. It's great to know we are your preferred hotel on the Gold Coast - we appreciate your loyalty and are pleased to hear that our team are continuing to take great care of you. We hope to see you again soon!

Hervey Bay, Australia
Reviewed 5 April 2016

After traveling by car for 4+ hours we arrived at 11pm and proceeded to check in where we were greeted with a " you check in?, name?" we were taken back by such a unwelcoming greeting and the check-in process quickly went down hill very fast. The lady at reception keep telling us that "you change room tomorrow" and we...

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Thank Hervey_Bay_Traveler
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Dear Hervey_Bay_Traveler, we appreciate you having taken the time to provide us with this feedback. Needless to say, I'm sorry to hear about your arrival experience, which was not of the standard we normally pride ourselves in. We have followed up with our night team to ensure there isn't a recurrence and please accept my apologies for this service shortfall....

Melbourne
Reviewed 5 April 2016

Stayed three nights in this lovely resort, away from the main beach drag at Broadbeach. All the shopping and beach stretch is accessible by public transport and shuttle bus, but I was not so interested in shopping or beaching this time, just relaxing by the pool, breakfast and lunch up at the restaurant was very good. Close to footy ground...

Review collected in partnership with Accorhotels.com
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Thank JacksonJackson
Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi JacksonJackson, we appreciate your review and are delighted to hear that you found the resort to be relaxing and convenient. We hope to see you again soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of it all - just minutes from beautiful Gold Coast beaches and renowned golf courses, Surfers Paradise, Broadbeach, world class shopping and sporting stadiums - Mercure Gold Coast Resort is perfectly positioned for your business trip or next holiday. This beautifully appointed resort is one of the top choices on the Gold Coast for relaxing, unwinding and rejuvenating away from the hustle and bustle of the city. When planning where to stay on the Gold Coast, for a fun family holiday with the kids, sneaking away for a romantic couples' escape or teeing off on a golf weekend - no hotel makes you feel more at home than Mercure Gold Coast Resort! ... more   less 

Additional Information about Mercure Gold Coast Resort

Address: Palm Meadows Drive | Palm Meadows, Carrara, Gold Coast, Queensland 4211, Australia (Formerly Radisson Resort)
Region: Australia > Queensland > Gold Coast > Carrara
Price Range: $116 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gold Coast Resort 4*
Number of rooms: 308
Reservation Options:
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Also Known As:
Radisson Resort Gold Coast Hotel Carrara
Radisson Gold Coast
Radisson Hotel Carrara
Radisson Carrara
Carrara Radisson
Mercure Gold Coast Resort Australia
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Gold Coast Resort staff and other travellers.
5 questions
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Questions? Get answers from Mercure Gold Coast Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor units are a little easier for access”
davidpK2931AE, 20 Apr 2017 | Read review
“Room overlooking golf course”
hfba, 18 Apr 2017 | Read review
“If mobility issues , ask for ground level otherwise you'll be climbing stairs.”
HayleyH669, 14 Apr 2017 | Read review
“We were in Block 7 furthest from the reception. Transport can collect you. It only took 3 minutes to walk through a jasmine scented walkway.”
r0bertpaulh, 11 Apr 2017 | Read review
“Must have hired car”
tant369, 8 Apr 2017 | Read review
5 of 5