Novotel Milano Malpensa Airport
Via Al Campo 99, 21010 Cardano al Campo Italy
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About
#5 of 6 hotels in Cardano al Campo
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GreenLeaders Bronze level
A 10-minute drive from the airport, the 4-star Novotel Milano Malpensa Airport offers soundproof and air-conditioned rooms with free WIFI. Shuttle service currently not available. Large convention center with meeting rooms. Gourmet bar open every day with a menu of light local specialties. Unheated outdoor pool and modern fitness room. Some services may be suspended in compliance with the new regulations. Near the Ticino Valley Natural Park and a short distance from Lake Maggiore, Lake Como and Lake Orta, the 4-star Novotel Milano Malpensa Airport hotel is the perfect location for a quiet weekend surrounded by nature.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Italian
Location
39Car recommended
Grade: 39 out of 100
15Restaurantswithin 1 km
3Attractionswithin 1 km
Via Al Campo 99, 21010 Cardano al Campo Italy
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harshesukesh@gmail.com I LOST MY PASSPORT MONEY IN FRONT OF RECEPTION BUT TILL 1 DAY STAFF WONT SHOW CCTV FOOTAGE AND AFTER 1 DAY RECEPTION TOLD THAT BACKUP WAS ONLY FOR 24 HOURS ," SORRY FOR LOSS" w WE CAN NOT DO ANYTHING
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed one night before a morning flight back to Canada. It was very nice . Extremely comfortable bed. Everything you need. And even restaurants outside the hotel you could walk to which is rare in a airport hotel. Reasonable price and very quiet. Windows open in the room which is nice. All they need is a screen! But no bugs so it was all fine. Highly recommend
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Date of stay: April 2023Trip type: Travelled on business
Room Tip: Lots of easy parking. There were both families and business travellers. Welcoming place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 10 Apr 2023
Dear Client, thank you for your wonderful review. We're glad that you enjoyed your stay in our Hotel and we hope to see you soon again. Best Regards Andrea Morandini - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All i can ready is moan and moan and moan!. NO TRUE! we arrived just after midnight. Parked easily, less than 10 mins drive from Terminal 1. Room very nice, clean, coffee machine, shower as well as bath (separate, not 2 in 1). Housekeeping good and polite. Everyone working here is welcoming and happy to help. To all those people leaving negative reviews: FO YOUR RESEARCH! this is Italy, unless in a city, you need a car, here is no different. There is a shuttle bus, yes. Why should it be free? It's a service and as such it needs paying. This is an overnight/business hotel. Of you want to stay 14 days on holiday with no car, no offense to the hotel, this is not the place for you. But don't go leaving negative reviews when it your fault for not doing your research before booking!. Rant over. To the hotel: WELL DONE! very rarely AccorHotels let me down. And yes, I would definitely stay again …
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Do your research, if staying more than a couple of nights, get a car
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 11 Apr 2023
Dear guest, let me thank you for your superb review. I really appreciate that you objectively evaluated all the positive aspects of our Hotel. It is always a pleasure to receive positive feedback. I promise you l'll share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards Andrea Morandini - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, the room we had was not as described, this was the upgraded room as it was our anniversary they provided us with a different room. The room I was in was terrible with very lumpy bed and pillows. The room had beetle looking bugs. It was rather disgusting and whether they bite or not it’s not healthy or cleanly. The hotel was very dirty and you could tell the cleaner did a very quick clean, with stains on the telephone, lamp, bedding and towel. The television also provided was in Italian which in itself isn’t a bad thing, however being so close to an airport it should cater for much more, and be allowed to cast other apps ‘Netflix/ YouTube etc.’ via phone but when asked i was told it was a security issue as to why they blocked it off. They were also unable to provide an iron to the room due to said security reasons which I didn’t know prior or appreciate. When quizzed about this the attendant was very nonchalant, dismissive and no explanation was offered bar security reasons. The room also had a lack of air conditioning which is very dangerous for me as I have serious asthma. The room wouldn’t cool. The property was also described as being near a train a station for easy commutes into the city. This wasn’t the case. The train station is back at the airport which is a 12 minute drive however, will cost you 20-25 euros to get there via a “shuttle bus”. The van in itself had no signage to show what hotel they were from. Also in regards to the “shuttle bus” it’s a scam as each time the prices were different as hotel told us one thing and driver another. After 1 of my 3 nights of my dirty bug infested room, not being able to watch TV, no iron, dismissive workers and 20-30 euro train station runs, I decided to call it quits and find somewhere else to stay. Which I have incurred an additional cost. Terrible decision to stay here, won’t be coming back. Not to say all Novotel are bad as an avid traveller i have stayed in Novotel in many countries but this one was by far the worst. Best thing about my stay here was leaving. Trust me stay somewhere else 1/10 wouldn’t recommend.…
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 24 Mar 2023
Dear Guest, Thank you for taking the time to review our hotel. I am sorry that you did not find all the services up to your expectations, I assure you that my team is committed every day to provide an impeccable service. About bedbugs in the room I am already aware of the problem; we have already done four disinfections, from July to February for this type of insects but being in close proximity to a wooded area the infestation of bedbugs can continue, albeit in a moderate way. I know it’s no excuse, but I can assure you these insects are completely harmless. Cleanliness is our priority so I will personally investigate with housekeeping staff how this did not happen during your stay. I apologize for this personally. Our televisions have Italian, English, French and German channels; you need to scroll through the various channels to find the one in the language you wish.In case you had searched without finding the channel in the desired language, our staff is enabled to reprogram the TV programs. I confirm, however, that although our televisions are "smart", you can not connect your devices for security reasons, such as virus. As for the use of the iron in the room, I confirm here too that we can not have ironing in the room for safety issues, such as damage to the carpet, or if, due to a distraction or by mistake, the iron should fall into the bed could cause a fire.ses that could damage your tv or even your devices. Air conditioning, is active, during the summer while in autumn/ winter we have hot air, which however the guest can decide to turn off through the thermostat that is located in the room. The shuttle has a price that varies according to the time slot, from 05:00 to 10:00 am and from 18:00 to 23:00 pm is € 20 per room, otherwise outside these time slots has a cost of € 25 for 4 people, from 5 people up to a maximum of 8 is €35. Thank you for your review. Please, allow me to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Andrea Morandini- General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent one night here on my way stopping over for night and one night on way back first night we were facing the pool and it was quiet had good sleep second time nfacing out front and couldn’t sleep every sound from road was clear in room as if windows seal’s broken basic breakfast and expensive shuttle bus nothing available here if you arrive on late flight
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 30 Jan 2023
Dear Guest, Thank you for your review. I am sorry that your sleep was disturbed during your last stay; being near the airport, all our rooms are soundproofed just to avoid being annoyed by the outside noise. I would like to know if you have indicated this inconvenience to our staff in order to verify the correct tightness of the window or alternatively, proposing a change of room, as is our custom in these cases. I am also sorry that the breakfast did not please your palate; we offer a varied range of products, from sweet to salty, and I regret that no product has met your expectations. Finally, as regards the shuttle, we are aware that the price may seem excessive, but this is due to the increase in the price of fuel. We hope to regain your trust having you back soon as our guest
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went with my family on Tuesday 15.11.2022. I booked two rooms and also booked breakfast. We got there and soon lost our passport and mobile phone and our bag with baby milk and a small bottle of baby food. We immediately complained to the front office and asked to see the video clip, but they refused saying that only the manager could see it. Don't know what to do, when we asked the manager to talk about it he didn't come from the office, we didn't understand what this was, we didn't know how to contact the police officer, we were there. Loss for hours. No one said anything to comfort that such an incident happened
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The only good qualities of this hotel were the location, staff was nice and rooms were clean. The hotel itself seemed a little run down. Flooring was warped outside the elevator which I almost tripped on. The breakfast buffet was the worst buffet I've had in a long time.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 11 Nov 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this “airport” hotel through a travel agent Via Expedia. I was under the false assumption that it was close to airport where I could rest before my outbound flight. It cost 55 euros for round trip shuttle service to hotel/airport. Upon arrival, went to room and bed and sofa couch were not made. Returned to front desk. Next room smelled like an ashtray. Third room was average. Safe would not work. Shower had no hot water. Room temperature could not be adjusted. The front desk staff were not attentive or helpful. The pool was off limits. Limited wine selection and no “real” food till 7pm which was not great. I pointed out that the sister hotel, Ibis, offered free shuttle service to airport. To quiet me, front desk gave a coupon for a free wine or beer. They explained it is not true due to old Covid rules and manager needs to change web design. The breakfast buffet was good.…
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 24 Oct 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for your information Ibis hotel and Novotel are using the same Shuttle company which is not free of charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room infested with Carpet beetles. We checked in very late in the hotel, when we woke up, we started seeing few bugs around the room, the more we looked the more we discovered , it was horrific, they are carpet beetles, my daughter being allergic to bugs bites (any bugs) I went straight to reception to make them aware, I’ve been told that a cleaner will clean, I tried to explain how this can be dangerous for my daughter, and if the room is infested a simple hoover will not get rid of them. The receptionist didn’t seem to understand and kept telling me that they are harmless…. So if you don’t like to share a night with bugs crawling on top of you, don’t stay in this hotel. We left for the day for our city visit as we didn’t want to argue, We still have one night in this horror and we’ll be obliged to put a lot of bug repellent on my daughter… this hotel need to be closed and need to go through a deep clean. Very disappointed for a Novotel hotel.…
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 24 Oct 2022
Dear Guest, we are well aware of the problem caused by the presence of Asian bugs which in this period are massively infesting our area which is located near the Ticino river park. These insects, although annoying and unpleasant, are absolutely harmless and they do NOT bite, they proliferate especially in this season and then disappear when the cold arrives. As far as we are concerned, we are taking every initiative to stem the problem, with targeted disinfestations every month. We have also placed notices on the bedroom windows asking customers not to open the windows. During this period, all staff are obliged not to open the windows and the air exchange is ensured through our systems. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Andrea Morandini - general manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa Burton-Van Alstine wrote a review Oct 2022
Baltimore, Maryland139 contributions122 helpful votes
This is not an airport hotel. MORE IMPORTANTLY…….. they do NOT have a FREE airport shuttle. I specifically booked this hotel due to the listed location AND the fact that a FREE airport shuttle is advertised. BOTH are NOT true!!! Very disappointing. I am a longtime Accor Hotel member and this is just the worst experience of location I have had. I could have saved nearly 80 EUR by staying at the airport Sheraton (literally at the airport) BUT tried to save a few $$ and used points to stay at the Accor property. NOT WORTH IT!!!!!! Soooooo angry😡😡😡😡😡. I waisted my points😡😡😡😡.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: DO NOT a stay here if you think you are at the Malpensa airport.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andrea Morandini, General Manager at Novotel Milano Malpensa Airport
Responded 24 Oct 2022
Dear customer, Thanks for taking the time to share your impressions! I am very sorry for your experience, but it is thanks to comments like yours that we can understand how and where to improve. We work hard to ensure the best possible experience for our guests, but evidently this time things did not go the right way. The cost of the shuttle service is unfortunately heavily impacted by the increase in the price of fuel. If you give us the opportunity to regain your trust, I guarantee that we will do our best to offer you the quality and service already appreciated by so many of our guests. Sincerely, Andrea Morandini - general manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$91 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel milan malpensa airport hotel cardano al campo, cardano al campo novotel, novotel cardano al campo
LOCATION
ItalyLombardyProvince of VareseCardano al Campo
NUMBER OF ROOMS
208
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Claim Your ListingNOVOTEL MILANO MALPENSA AIRPORT: UPDATED 2023 Hotel Reviews, Price Comparison and 397 Photos (Cardano al Campo, Italy) - Tripadvisor
Frequently Asked Questions about Novotel Milano Malpensa Airport
Which popular attractions are close to Novotel Milano Malpensa Airport?
Nearby attractions include Belvedere di Azzate (0.9 km), Centro storico (0.9 km), and L'abbeveratoio Del Cavaliere (0.2 km).
What are some of the property amenities at Novotel Milano Malpensa Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Novotel Milano Malpensa Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Novotel Milano Malpensa Airport?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Milano Malpensa Airport?
Conveniently located restaurants include Arte e Pizza, Il Quinto Elemento, and Pizzeria da Ciccio.
Are there opportunities to exercise at Novotel Milano Malpensa Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Novotel Milano Malpensa Airport have an airport shuttle?
Yes, Novotel Milano Malpensa Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Milano Malpensa Airport have airport transportation?
Yes, Novotel Milano Malpensa Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Milano Malpensa Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Milano Malpensa Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.