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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,761 Reviews from our TripAdvisor Community

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Showing 3,592: English reviews
Renton, Washington
Reviewed yesterday NEW

My husband and I were looking for someplace special to celebrate our ten year anniversary. The El Dorado Casitas Royale had been on our "To Do" list for many years so we decided to splurge on an Infinity Pool Casita Suite. We've stayed at several different adult-only resorts in the Riviera Maya, including the Iberostar Grand Paraiso, Excellence Riviera Cancun,...

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2Thank Two_Seattlites
Reviewed yesterday NEW

We just returned from our 2nd trip to the El Dorado Casitas and I can't recommend it enough. From the service and incredibly friendly staff to the imaculate grounds, this place is perfection! Our little Casita was directly behind the pool. We could wake up and walk out to the pool bar. The Casitas itself is a mile long so...

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Thank Molly B
Jacksonville Beach, Florida
Reviewed yesterday NEW

Beautiful property, great food, great service. The grounds are immaculate. Each area has a swim up bar and all ground floor rooms have swim ups. The upstairs rooms each have infinity pools. Both indoor and outdoor showers. Butlers are always available to help with dinner reservations and anything else you would need. There is a private checkin and out facility.

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Thank Guy B
Dallas, Texas
Reviewed 2 days ago NEWvia mobile

This was our first visit to this resort and definitely will NOT be our last!! Where do I begin?! From the excellent service and friendly staff everywhere, to the beautiful grounds, to the amazing people we met there! What a week! We stayed in the Casitas, #32 and couldn't have asked for a better experience! Eduardo was our bartender for...

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Thank sreichmann
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear sreichmann On behalf of El Dorado Casitas team, we would like to thank you for choosing Karisma hotels for your family vacations. We really appreciate your loyalty and also the time you took to write your positive review. Our team of colleagues is one of the best in the area and I am so pleased they made a...

Wylie, Texas
Reviewed 2 days ago NEW

We were in the 28 section and the room was totally awesome. From the outdoor shower to the in-room jet tub to the patio overlooking the pool - we felt so pampered. The staff was very attentive and the food delicious. The serving sizes at the "fancier" restaurants are a little small, so make sure to order more than one!...

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Thank dearichard
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear dearichard I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. We will wait for the next opportunity to serve you. On behalf of all our staff: It was a pleasure! Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Astoria WA
Reviewed 2 days ago NEW

We went to this resort in January 2016 and liked it so much that we returned this month. A sense of calm came over me as we arrived at our casita. The landscaping is beautiful. The beach is nearby. The food continues to be excellent. Our consierge Kevin was willing to answer any question, book our reservations, and even find...

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Thank Kris b
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Kris b Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests. We will address your kindly comments with all...

Reviewed 2 days ago NEW

We had a fabulous time at El Dorado Royale. We stayed in the casitas and our personal concierge Ruth and Carlos took great care of us all week! We had our own swim up bar where Miguel and Cesar kept our thirst quenched all day long! The food was awesome and the spa relaxing. Sergio gave us a great tour...

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Thank Frank W
Boston, Massachusetts
Reviewed 2 days ago NEW

This was the most amazing week thanks to everyone at Casitas Royale. The location is beautiful, the rooms are comfortable and with the best views. The staff are all SO friendly and do anything they can to make you enjoy your time there to the fullest. Our beach bartender, Gabriel, was super attentive and made sure we had everything we...

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Thank lk1421
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear lk1421 Greetings from El Dorado Casitas Royale. Thank you very much for your lovely review and for your nice remarks, staff assistance. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Reviewed 2 days ago NEW

The casitas are extremely comfortable with an outside shower, a jacuzzi and terrase with our own access to the lazy river where we could order our cocktails with Jonathan and Diego. They even brought it to your terrase. We could even see the ocean from our terrase. We enjoyed the food, especially having breakfast at La Isla with pool view,...

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Thank Andrea R
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Andrea R, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Casitas Royale, a Spa Resort by Karisma. Be Certain that Alejandra,Diego and Jonathan, would be very pleased to now that you have acknowledged their hard work and we are...

Telford, United Kingdom
Reviewed 3 days ago NEWvia mobile

On arrival to the hotel we were asked if we would like to upgrade to a casita at a reduced rate... and we're glad we did .. as we loved the fact that we had our own pool and swim up bar .. just shared with a few others.. everything was fabulous ... immaculate .. food so delish very impressed...

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Thank rachmetcalfe
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear rachmetcalfe Thank you for your fantastic review, it is very special when receive such comments like yours. I am happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive concept. Looking forward to receive you once again, at...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $650 - $1,591 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#13 Spa Hotel in Riviera Maya
#16 Luxury Hotel in Riviera Maya
#20 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 3200 building was just remodeled and is wonderful”
 of 5 bubbles 431guyb, 17 Jan 2017 | Read review
“The casitas are quieter than the main resort.”
 of 5 bubbles Krisb235, 16 Jan 2017 | Read review
“We really thought the casitas were worth the extra money”
 of 5 bubbles W1068UBfrankw, 16 Jan 2017 | Read review
“Casitas have more privacy but cant go wrong with any.”
 of 5 bubbles lk1421, 16 Jan 2017 | Read review
“It is really worthwile choosing the casitas”
 of 5 bubbles X9041KLandrear, 16 Jan 2017 | Read review
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