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El Dorado Casitas Royale, by Karisma

5,284 reviews
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Traveller (5246)
Room & Suite (1338)
Pool & Beach (854)
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Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“beach butler”(640 reviews)
“outdoor shower”(542 reviews)
“health bar”(159 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
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Reviews (5,284)Write a Review
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All reviewsbeach butleroutdoor showerhealth barpersonal conciergesanta fe grillour honeymooncandlelight dinner on the beachbeach bum vacationsbellini barcasita areawine pairingroom servicegourmet inclusiveartificial reefpool bartenderbeach bedsconcrete blocks
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1 - 5 of 5,060 reviews
Reviewed yesterday via mobile

Just returned from el dorado royal for a 10 day stay with friends. We all stayed in 700 block in a standard jacuzzi room, the room was large and kept very clean by the excellent maids twice a day. The room was a little dark...More

Thank Sidneyoz
Reviewed yesterday

We had an incredible stay here . The staff are excellent especially our pool bartender Juan at Casitas 26 .. and the pool server Gabriel . They were very attentive and quick to make sure we were comfortable at the pool with drinks, food, towels...More

Thank Amy O
Reviewed 2 days ago via mobile

Really the best of the best. The staff is incredible. A smile on every face, an Hola at every passing. The Casitas rooms are very well appointed. Indoor shower, outdoor shower, jacuzzi tub, great balcony. Excellent restaurants and pools.... lot’s of pools. It is a...More

Thank Brett P
Reviewed 2 days ago

We stayed at Casitas in December. I want to say a special thank you to Ivan our beach butler from Casitas 31. He provided such wonderful service. He always greeted us with a warm smile and remembered who we all were. He went the extra...More

Thank See_Air_A
Reviewed 2 days ago via mobile

Stayed in the Casitas and absolutely loved to shower outside!! The room was spacious and kept clean. There were a few ants on the bathroom counter the last 2 days. The food was good and some was great. Some was average. The personnel were friendly...More

Thank MarcusBrown1
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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Laundry Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
US$414 - US$1,239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Riviera Maya
#20 Luxury Hotel in Riviera Maya
#26 On the Beach Hotel in Riviera Maya
#26 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$414 - US$1,239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Riviera Maya
#20 Luxury Hotel in Riviera Maya
#26 On the Beach Hotel in Riviera Maya
#26 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (5246)
Room & Suite (1338)
Pool & Beach (854)
Dining (448)
Business Centre & Event Rooms (16)
Family and Play Areas (10)
Questions & Answers
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grandmalibby
11 February 2018|
Answer
Response from Rachael L | Reviewed this property |
There is no problem booking all the restaurants when you get there. Your personal concierge will do this on your behalf. We got all the restaurants at the time we wanted on the date we wanted, even the two that you need to... More
0
Votes
Douglas B
8 February 2018|
AnswerShow all 2 answers
Response from Anne C | Reviewed this property |
Hi Douglas, Our concierge asked us daily which restaurants we would like to reserve at and when we did want to book something, it was never an issue. We are not members and stayed in an infinity casita suite. We loved... More
1
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123456220
Room Tips
"we loved the casitas, we were in 2612 , ground floor , quiet , private and we always had a bali bed on the..."
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"Near the ends of each Casitas section."
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"We have always stayed in a casitas. The outdoor shower is amazing. We love the swim up outside of the casitas..."
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"I do have a question, why is it that all the years that we hve been going to El Dorado, we have never been up..."
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