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We found this hotel to big and caters for mainly large groups or families with young children. We were saved by the adults only pool (even though we have grown up children) Beach was very rough most of the time we were there, also extremely...More
Response from Grazielle A, Gerente de relações com clientes at Grand Palladium Imbassai Resort & SpaResponded 2 weeks ago
Dear Mrs. ClaraC499
Thank you very much for taking the time to give us your impressions regarding the days you spent in our hotel. ;)
We do everything with great dedication to all customers, of all ages. About your observation, the distance from the beach...More
we've been at this hotel for the 1st time because several friends recommend it and let me tell you it is great. the there are several villages and each one has several rooms. the rooms are clean and confortable, the pools are awesome and the...More
1 Thank Javier_Villegas
Response from George S, Community Manager Assistant at Grand Palladium Imbassai Resort & SpaResponded 19 October 2017
Dear Mr. Villegas,
Thank you for your nice feedback regarding your stay at the Grand Palladium Imbassaí Resort & Spa. We are so glad you had an excellent time with us! It makes us happy to know your positive opinion about our facilities which made...More
All in all, it exceeded my expectations. Great service, staff was always great and very kind. Nice rooms and common areas. Great pools and beach. I can only complain about the dinner reservations being a hassle. Sometimes the staff seemed overwhelmed by the number of...More
Thank Joaquín C
Response from Grazielle A, Gerente de relações com clientes at Grand Palladium Imbassai Resort & SpaResponded 5 weeks ago
Dear Mr. Joaquín C
Thank you very much for giving us your feedback on your days with us. It is very important to know that we had great days at our facilities.
Every day our staff strives to provide quality services to our customers. Emphasize...More
We had a really good time here with my family. Food is good. Drinks are good. Breakfast is quite abundant. Room service is good too. My brother had an accident in the pool: he slipped and cut his leg in the pool (it has cutting...More
Thank Santiago M
Response from Grazielle A, Gerente de relações com clientes at Grand Palladium Imbassai Resort & SpaResponded 15 February 2018
Dear Mr. Santiago
Thank you very much for your comment and for punctuating us with five stars. Comments like yours, it is very important for our employees to continue to excel and offer a quality service. Leaving thus, memorable memories in our clients.
Pros. Great infraestructure. Beautiful beach, surrounded with palm trees. Nice place for a family stay.
Cons. Beach water colder than the Caribbean. No fan extractor in the bathroom. No Pisco in the bars.More
Thank A TripAdvisor Member
Response from George S, Community Manager Assistant at Grand Palladium Imbassai Resort & SpaResponded 24 July 2017
We are full of pride and satisfaction reading in your story that you took advantage of your family vacation and enjoyed our services in an excellent way.
Our intention is to achieve the full satisfaction of our customers.
It’s our hope to be able...More
Response from EvelynPerlov | Reviewed this property |
Dear friend I have been at this resort,but Trip Advisor insist that I know all the places in Rio \nd Brasil I tried a thousand times to explain that I live in Rio,I am brazilian.So of course I know many places in my city... More
Dear friend I have been at this resort,but Trip Advisor insist that I know all the places in Rio \nd Brasil I tried a thousand times to explain that I live in Rio,I am brazilian.So of course I know many places in my city, but I travel a lot to Europe anthe USA, and I prefer to make reviews from there.But for them I only can write about Rio.
No about your question,The resort is in Bahia, another state of Braisl:so, from there you gave to take a taxi until yhe airport in Salvador,Bahia and from tehre take a plane to Rio.Is that clear.OK.Thanks Thatis all I know
Response from Iamsnwflk | Reviewed this property |
Almost all activities are included in your hotel rate. Access to the wet areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness centers will have a fee per guest, per day for Grand... More
Almost all activities are included in your hotel rate. Access to the wet areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness centers will have a fee per guest, per day for Grand Palladium´s guests.
Guests who purchase any of the spa treatments at Zentropia Palladium Spa & Wellness will be given free access to our wet areas that day. Ask for "special deals" and promotions. When we stayed if you booked several treatments or several people from your group booked treatments, we were offered a discount on treatments.