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Jalan Genting Highland Resorts World Genting, Genting Highlands 69000 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (473)
Room & Suite (93)
Dining (62)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 20 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Travellers' Choice
All Crockfords rooms & suites feature in-room private steam bath and luxurious Greek Calacatta marble restroom fixtures, made exclusively for Crockfords. The latest one-touch technology allows you to close the blinds, adjust the room temperature, or control the lighting, with a simple push of a button. The elegant hotel offers 18 Signature Suites decorated in three themes, in addition to 111 Superior Rooms and 8 Junior Suites. Technogym Featuring a high-end Italian gym system Tatami Integrates a Zen tea ceremony space Mahjong Includes an automatic built-in mahjong table comes with massage chair.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Casino and Gambling
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Valet parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Business Centre with Internet Access
Banquet room
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
230Reviews18Q+A14Room tips
Traveller rating
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Popular mentions
Lawrence Wong wrote a review Jan 2021
Kuala Lumpur, Malaysia3 contributions
Checked in to Crockfords Genting on the 9th January to celebrate my kid's 21st Birthday. Special thanks to Neeica, Casie & Valli for bringing surprise to my kid by singing birthday song & cake. Appreciated & Thank you.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Crockfords Management, General Manager at Crockfords Hotel
Responded 23 Jan 2021
Dear Mr. Wong & family, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback regarding the hotel. It is our honor to have you staying in our hotel with an excellent experience and with our belated Happy Birthday wishes again. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to Neeica, Casie, Valli & the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting
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Lawneoh wrote a review Jan 2021
Tanjong Malim, Malaysia53 contributions65 helpful votes
I have been to many 5 star Hotels in Malaysia and always mentioned that we don't have great people working here. My recent stay at Crockfords Genting proved me wrong... Eventhough they are in the mid of upgrading the place, that doesn't make them slacking. Check in was smooth and the front office guy make sure everything was set up as per request then he guided us to the room. Room was beautifully decorated with balloons, happy birthday sign, fresh fruits and some chocolates and macaroons. After 30mins, the butlers delivered us a beautiful birthday cake. That's not all... The evening turn down service, they gave us more chocolates and macaroons and a box of gift with lip balm and pillow spray. OK back to their core product, room was spacious, very clean and bed was super comfortable. The superior room come with nice hill view right in front of the bed. Everything is control with the panel one beside the bed and one next to the couch. Separate toilet and a walk in shower with steam function. They even provide 2 amenities bags. The only thing i wish they can improve is the toilet seat...weather is cold outside and toilet seat is cold....if they have the seat heater, tht will be perfect. Next morning the breakfast is serve next to the platinum club. Mei Yen is superbly efficient and friendly. Breakfast was so luxurious... We had 1 big breakfast and lobster rendang nasi lemak... Not the whole lobster but portion is good enough for breakfast and list importantly it's delicious. During check out they even provide us with a gift (a crockfords Teddy, key chain, some other goodies). Nothing is too much for them. Their service is certainly beyond our expectations and shame on lots of other luxury hotels in KL. They are genuine in making you happy and your stay is memorable... Not just claim that they will but they delivered it well... Love this place and will certainly be back. Hopefully the executive lounge will be readied soon. Thanks all the staff and butlers for their exceptional service!
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Date of stay: January 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Crockfords Management, General Manager at Crockfords Hotel
Responded 5 Jan 2021
Dear Lawneoh, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback regarding the hotel. It is our honor to have you staying in our hotel with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to Mei Yan & the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. Thank you for your feedback on the heated toilet seat. The upgrade and improvement plan is in place and we hope the launching of the process soon. The Executive Lounge and arrival lobby is also in a progress of upgrade and hopefully will bring you a new face after Chinese New Year soon. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting
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Leoniel wrote a review Jan 2021
Kuala Lumpur, Malaysia68 contributions24 helpful votes
+1
I am very pleased with the level of personalization at the Crockfords Hotel Genting. Things that i like about this place; 1. Spacious and clean room. 2. I booked the superior room and I must say the amenities of the room is fantastic. It’s equipped with touch control lightings as well all electronically controlled curtains and sheers. 3. During turndown they gave complimentary Moët champagne, one large tray of macarons, a set of lip balm, chocolate and pillow mists and a pair of Crockford’s teddy bear. 4. They even made a luggage tag with my name printed on it and attach it to my luggage without me realizing it. Tips; 1. If you are planning to go for breakfast please dress accordingly because it is situated inside the casino, or else you can always opt for the breakfast to be delivered to your room. I personally enjoyed the lobster Nasi Lemak. You can only choose one set per person.
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Date of stay: January 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Crockfords Management, General Manager at Crockfords Hotel
Responded 4 Jan 2021
Dear Leoniel, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback regarding the hotel. It is our honor to have you staying in our hotel with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting
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Pauline T wrote a review Jan 2021
4 contributions
The room is spacious & clean. Super huge bathroom. The hotel staffs is friendly. There is a screen to adjust the lighting & curtain. The only issue is we can hear people talking & walking at the corridor.
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Crockfords Management, General Manager at Crockfords Hotel
Responded 2 Jan 2021
Dear Pauline, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback regarding the hotel. It is our honor to have you and your family staying in our hotel with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. Please accept our apologies o the soundproof experience, we will take your feedback seriously and for further improvement enhancement for our guest experience. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting
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PrestonYcs wrote a review Dec 2020
Melaka, Malaysia6 contributions2 helpful votes
This was a 2nd stay at the Crockfords Hotel, Genting, and it was a happy, pleasant and remarkable journey. Despite the outbreak of the Covid-19 Pandemic which affect most of the hospitality and tourism industry, but the particular hotel still trying their best to serve the customers better, and make me feels the values of money spend. Although the bar was closed, but the hotel give alternative to the customers by providing a high-tea at their lounge. During the visit at the lounge, Ruban, Zhiwei and Melly give a very warm hospitality to us. In addition, Ruban is very attentive and professional when serving the customers, for instance, he explained in details to the customers about the high tea set, and he always be ready to serve you if you have needs. Hence, his efforts is very much appreciated. In addition, the macaroon was very delicious and refillable, which is an added point, if you love sugary dessert. The ambient of the hotel was superb which worth the 5 stars rating of Forbes. For instance, the room was sanitized and sealed, which following the SOP by the government, and this ensure the safety of the customers during their stay at the hotel, which make this an added value, especially during the Covid-19 period. In addition, I am also pleased with the turndown services provided by the hotel, and the employees are well trained in term of the services, wherein they will give you warm greets if they meet you through the ways to your rooms. Overall, it is a superlative hotel which will make you feels the worth of your money spend and this promise their brand values and the reputation for the Forbes 5 stars rating.
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Date of stay: December 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Crockfords Management, General Manager at Crockfords Hotel
Responded 30 Dec 2020
Dear PrestonYcs, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback regarding the hotel & our executive lounge. It is our honor to have you and your family staying in our hotel with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to Ruban, Melly, Zhi Wei & the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting
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PRICE RANGE
US$353 - US$633 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
138
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Frequently Asked Questions about Crockfords Hotel
Which popular attractions are close to Crockfords Hotel?
Nearby attractions include The VOID (0.3 km), Sky Avenue (0.2 km), and Skytropolis Indoor Theme Park (0.2 km).
What are some of the property amenities at Crockfords Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Crockfords Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crockfords Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crockfords Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Crockfords Hotel?
Conveniently located restaurants include Burger & Lobster, Dc Comic Super Heroes, and Nicsmann 1940s By Lewre.
Is Crockfords Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Genting Highlands.
Are any cleaning services offered at Crockfords Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crockfords Hotel offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Is Crockfords Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.