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Swiss-Garden Hotel & Residences, Genting Highland

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Jalan Permai Windmill Upon Hills, Genting Permai, Genting Highlands 69000 Malaysia
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Traveller (177)
Dining (31)
Pool & Beach (29)

About

#5 of 20 hotels in Genting Highlands
Location
Cleanliness
Service
Value
A stone's throw away from the Genting Highlands Peak, the hotel is in a prime location unobstructed by the hustle and bustle of the city with a myriad of lifestyle amenities; and an ideal environment with fresh air and mountain climate of 19°C–25°C. Swiss-Garden Hotel & Residences, Genting Highlands as the group’s latest addition, open its door to the world marking it as the chain’s 11th Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Children's playground
Children Activities (Kid / Family Friendly)
Shuttle bus service
Car park
Wifi
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Outdoor dining area
Kids pool
Business Centre with Internet Access
Banquet room
Meeting rooms
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Room service
Seating area
Coffee / tea maker
Refrigerator
Walk-in shower
Telephone
Bottled water
Clothes rack
Electric kettle
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay
141Reviews3Q+A6Room tips
Traveller rating
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Popular mentions
@mie wrote a review 8 Nov
4 contributions
Services out. Just want to check in but need to queue until 2 Hours. And i got the room at 7pm. It very suck for this hotel and i will viral this one. And towel are not prepared. We need to call them then after 15 mins they will send to room. Service very out.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Rhusdi Rashid, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highland
Responded 2 weeks ago
Dear muhamadhakimie, Thank you for your recent review and constructive feedback. We are disappointed to hear that your recent experience was not up to expectations. We apologize for the experienced you had and have shared your comments with our Management Team who continually seek ways to enhance our guests experience. Regards; Rhusdi Abd Rashid Rooms Division Manager
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Jas Tan wrote a review 4 Nov
1 contribution
Booked two premier residences and at the 7pm still tell us that room not ready as still cleaning. Checked in since 3pm and not sure what time is the room ready. And manager never responsible to give an explanation and just walk away. What a bad bad management and worst stay ever.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Rhusdi Rashid, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highland
Responded 3 weeks ago
Dear Jastan1986, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Warm regards; Rhusdi Abd Rashid Rooms Division Manager
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Saiful Rizal CM wrote a review Oct 2021
5 contributions2 helpful votes
The room quite spacious. Good for those who like to take photo for social media. They have nice view at level 5 & 40(pool). Located at lower part of Genting, surrounded by shops easy to get food etc.. Dont forget to try ENAK Restaurant (Chinesee Muslim)
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
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Response from Rhusdi Rashid, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highland
Responded 4 weeks ago
Dear SaifulRizalCM, Thank you for taking your time and sharing your experience. I am glad that you enjoyed your stay with us especially during this challenging time. Our team is always do their best to ensure your stay is comfortable. I look forward to welcoming you again to Swiss Garden Hotel & Residences Genting Highlands. Warm regards; Rhusdi Abd Rashid Rooms Division Manager
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Aaron Lim wrote a review Oct 2021
Petaling Jaya, Malaysia1 contribution
It was a short getaway with my friends. After so long finally a holiday. Called up to ask my room is it ready as is a real hustle for hotelier at this kind of period and special thx to Nabila who answer my call, she followed up my room and get things done quickly. After I arrived I met a smart guy who greeted me at the lobby his name is Rhusdi if I’m not mistaken. He is a very humble guy and leads me to the counter to check in. The guy who checked me in was Andrew remember his name well because he asked about my trip and all. He was very humble too. After I when into my room, it was clean and neat. Special thx to Chris. (Get his name at the counter 😄) I’m pretty sure he did a very good job with his team. Didn’t expect much but the really did a great job I would say. A little smile and passion in the things we do brings a whole new level of enjoyment to others. Oh ya… I met Duncan too.. a handsome guy at the lobby helping me out about the parking I should go. Kudos to Swiss Garden Genting. ⭐️⭐️⭐️⭐️⭐️
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Rhusdi Rashid, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highland
Responded 22 Oct 2021
Dear LwrAraron, Many thanks for your positive and fabulous review. I am truly grateful for your encouraging comments. I will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. I look forward to welcoming you again soon! Warm regards; Rhusdi Abd Rashid Rooms Division Manager
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Najamuddin wrote a review Oct 2021
1 contribution
Clean room. Thanks to Rn Rushdi Room Division Manager. Staff friendly ... very helpful.. 5 star service. Definitly will come back to stay here. Not forgotten Mr Andrew Front Office very helpful. Nearest to GPO and other place of interest
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Date of stay: October 2021Trip type: Travelled with family
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Response from Rhusdi Rashid, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highland
Responded 16 Oct 2021
Dear Abangnaj, Thank you for taking your time and sharing your experience. I am glad that you enjoyed your stay with us especially during this challenging time. Our team is always do their best to ensure your stay is comfortable. I look forward to welcoming you again to Swiss Garden Hotel & Residences Genting Highlands. Warm regards; Rhusdi Abd Rashid Rooms Division Manager
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PRICE RANGE
US$40 - US$68 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
561
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Frequently Asked Questions about Swiss-Garden Hotel & Residences, Genting Highland
Which popular attractions are close to Swiss-Garden Hotel & Residences, Genting Highland?
Nearby attractions include The VOID (4.8 km), Chin Swee Cave Temple (3.3 km), and Sky Avenue (4.8 km).
What are some of the property amenities at Swiss-Garden Hotel & Residences, Genting Highland?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Swiss-Garden Hotel & Residences, Genting Highland?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Swiss-Garden Hotel & Residences, Genting Highland?
Guests can enjoy an on-site restaurant, breakfast, and a free welcome drink during their stay.
Is parking available at Swiss-Garden Hotel & Residences, Genting Highland?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Swiss-Garden Hotel & Residences, Genting Highland?
Conveniently located restaurants include Burger & Lobster, Dc Comic Super Heroes, and Coffee Terrace.
Are there opportunities to exercise at Swiss-Garden Hotel & Residences, Genting Highland?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Swiss-Garden Hotel & Residences, Genting Highland have an airport shuttle?
Yes, Swiss-Garden Hotel & Residences, Genting Highland offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swiss-Garden Hotel & Residences, Genting Highland?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Garden Hotel & Residences, Genting Highland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Swiss-Garden Hotel & Residences, Genting Highland?
The staff speaks multiple languages, including English, Chinese, and Malay.