First World Hotel
3,400 reviews
#12 of 20 Hotels in Genting Highlands
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Genting Highlands 69000 Malaysia
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About
#12 of 20 hotels in Genting Highlands
Location
Cleanliness
Service
Value
The world's largest hotel First World Hotel is adjoined to the First World Plaza, which boasts 500,000 sq feet of indoor theme park, shopping centre and food galore. A lush, grand tropical rainforest greets guests at the main entrance of the First World Hotel, followed by a spacious Spanish courtyard lobby. All rooms are comfortably furnished with modern amenities.
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Full view
Property amenities
Secured parking
Paid internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Coffee shop
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Room types
Mountain view
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family
Languages Spoken
English, Chinese, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
79Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
3,400Reviews140Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Was supposed to be a smoke free room?? But the cigarette butts left behind were not cleaned?? Wonder how effective is their housekeeping and sanitisation work?? The room smells horrible?? Really crap!!
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Date of stay: September 2020Trip type: Travelled as a couple
Helpful
Response from Social Care Team, Marketing at First World Hotel
Responded 30 Sep 2020
Dear Alvin, We deeply apologize for the inconvenience. For us to launch an investigation. Please email us your booking details at customerfeedback@rwgenting.com Socially Yours, RWG Social Care Team
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Fake non-smoking room, why don't convert all non-smoking room to smoking room. So all non-smoker will skip the visit. Terrible cigarette smell from corridor to the room, it totally affect my rest due to full of cigarette smell.
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Date of stay: July 2020Trip type: Travelled as a couple
Helpful
Response from Social Care Team, Marketing at First World Hotel
Responded 28 Jul 2020
Dear Ronald00tan, We apologize for the inconvenience. For us to launch an investigation. Please fill out our online escalation form. https://forms.gle/A2FPxTScy7XkGQ5d7 Socially Yours, RWG Social Care Team
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Stated “world’s largest hotel” but it’s world’s smallest hotel. Only for sleeping. Floors are very sticky and whole room is dirty. Walls are not sound proof at all, can hear neighbour talking. Housekeepers in the morning drag drawers around in every room (whole morning hearing that noise). Drunk man running around ringing room bells including mine. Due to RMCO one lift can only fit 4 pax, we took about 1 hour to get a lift to the 1st floor. A friend couldn’t wait he took the emergency staircase, reached 1st floor to find out exit door is locked, he had to run up again and wait for the lift. How can an emergency door be locked? I wouldn’t even rate 1 star if I didn’t have to.
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Date of stay: July 2020Trip type: Travelled with friends
Helpful
Response from Social Care Team, Marketing at First World Hotel
Responded 15 Jul 2020
Dear Fatfoodiee, We apologize for the inconvenience. For us to launch an investigation. Please fill out our online escalation form. https://forms.gle/A2FPxTScy7XkGQ5d7 Socially Yours, RWG Social Care Team
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Small room but good enough for a short stay. Our primary agenda is to enjoy our morning & evening walk while breathing the fresh chill air. Hibernate in the comfort room. Value for money and very close to the casino.
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Date of stay: December 2019
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Response from Social Care Team, Marketing at First World Hotel
Responded 23 Jul 2020
Dear SihuiLee0615, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWG Social Care Team
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I stayed in the old block as it was a complimentary room for the night. Small room with a window. Bed was comfortable enough. Bathroom was small but good. Amenities were not provided at all. Had to purchase from the convenience store downstairs. There was a TV in the room with some channels. I guess it's good for a night.
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Date of stay: June 2019
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Social Care Team, Marketing at First World Hotel
Responded 23 Mar 2020
Dear Ellycmc7, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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PRICE RANGE
US$21 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
1st world hotel, first world genting highlands, hotel first world
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
7351
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Claim Your Listing Frequently Asked Questions about First World Hotel
Which popular attractions are close to First World Hotel?
Nearby attractions include The VOID (0.1 km), Sky Avenue (0.2 km), and Skytropolis Indoor Theme Park (0.2 km).
What are some of the property amenities at First World Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at First World Hotel?
Top room amenities include a flat screen TV, a desk, and a view of the mountains.
What food & drink options are available at First World Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to First World Hotel?
Conveniently located restaurants include Burger & Lobster, Dc Comic Super Heroes, and Coffee Terrace.
Are there opportunities to exercise at First World Hotel?
Yes, guests have access to a fitness centre during their stay.
Is First World Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Genting Highlands.
Are any cleaning services offered at First World Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does First World Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at First World Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.