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Elms Hotel

224 reviews
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Traveller (41)
Room & Suite (25)
Dining (2)
Overview
  • Excellent12%
  • Very good22%
  • Average24%
  • Poor15%
  • Terrible27%
Travellers talk about
“the pub”(12 reviews)
“the ritz”(4 reviews)
Free Wifi
Free Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Bar/Lounge
Business Centre
3.0 Star Hotel
All hotel details
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Reviews (224)Write a Review
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56
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LanguageEnglish
29
49
54
35
56
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All reviewsthe pubroom in the stable blockthe ritztravel cotfull englishroom was spotlesstown centredouble roomgood nights sleepcrumpetsgraeme
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1 - 5 of 223 reviews
Reviewed 2 days ago

Really friendly staff and good pub grub, was a good stop off on our drive to Northumberland. The food was good quality and the service was quick. Good choice of beer and nice surroundings. Glad we called in.

Thank andrew c
Response from Paul L, General Manager at Elms HotelResponded yesterday

Good Afternoon Andrew I am really happy to see you have enjoyed your visit and I hope your journey was most enjoyable too. We are always keen to get feed back from all our guests, I hope to see you again soon. Kind Regard

Reviewed 6 days ago

I’ve stayed with Elms hotel before for a short stay of a coupe of hours, I’ve always been able to check in at 12 and pay the early checking in fee. This hasn’t been an issue before however on the 14th of feb when I...More

Review collected in partnership with Good Night Inns
1  Thank KHR24
Response from Paul L, General Manager at Elms HotelResponded yesterday

Good Morning After looking into your review I would like to apologise for any inconvenience caused on your visit. As I was off on this day it was one of my duty managers in charge. Unfortunately we where unable to offer an early check in...More

Reviewed 1 week ago

Since there are no feedback sections in the Good Night Inns site, I begrudgingly post this here......Third stay here! 1st time was OK, 2nd time was freezing cold as there was no heating - the staff were good so we gave this hotel another go....More

Thank CatherineRhodes
Response from Paul L, General Manager at Elms HotelResponded yesterday

Good Morning I am very sorry that you did not enjoy your stay with us. We are always working hard to improve our service and standards. Your Feed back is very important to us and we take all issues seriously. Kind Regards

Reviewed 4 weeks ago

Appalling. The radiator control is broken. The heat is on high. When I complained I was told it was expensive to fix and to open the window. Opening the window does not help. No offer was extended to change rooms either. Avoid this hotel.More

Thank Peter F
Response from Paul L, General Manager at Elms HotelResponded 4 weeks ago

Good Evening I am very sorry to hear that your stay was an uncomfortable one. This is not the type of response I expect any of our guests to get from any of the team here when any issues are reported, if you could email...More

Reviewed 12 January 2018 via mobile

This is a great family pub/restaurant. The staff are very helpful and friendly and make you feel very welcome. We come here often and will continue to do so. There are many families who come here with their children who are all happy that there...More

Thank ropotellitubbi
Response from Paul L, General Manager at Elms HotelResponded 3 weeks ago

Hello Thank you for your response, we are always trying to improve on everything we offer here at The Elms. It is good to know that as a team we are all making a difference. Kind Regards

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$61 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$61 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (41)
Room & Suite (25)
Dining (2)
Questions & Answers
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Room Tips
"Avoid room 10 if you value running water!"
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"Room in the stables quarter"
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"Beautiful Views"
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"Yes, pick another hotel"
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