I had the best birthday at this resort . The staff are brilliant all through the hotel . the beds are super comfy and the cleaning is spot on . The only niggle was , at dinner the staff do not offer the wine list when we were AI+ . My husband will be returning as we had a really relaxing holiday . Thankyou to all the staff .
Clean and friendly resort , staff at the Aqui Club (for children) were fantastic and even involved the girls in one of the evening Disney shows, the mini disco every night a real highlight for our girls - thank you! The splash pool was perfect for the ages of our children 2 and 4, the slides kept them busy and the depth of the pool meant we could be hands off and let them play
From check in to check out the staff were helpful. Hotel looks amazing, pools gorgeous, rooms spotless, everything you needed and cleaned as often as you requested at checkin, we opted for every other day. Breakfast was good with plenty of choice. We were half board and advised that our slot was 20:10 to 21:10, which didn’t suit us at all. So we ate out each night. Appreciate that those with kids need an earlier sitting but it was a problem for us to eat that late. Other than that no complaints. We booked a Balinese bed, only 3 so book early if you want one, you can email ahead!
Mixed Feelings on this spot. We went as a family of 4. We really did enjoy ourselves but I would not go back to this spot. Pros Food was quite good. Service was good Staff were lovely Extremely clean, spotless Central to strip/sea and shops Nice atmosphere to the place Cons Pools tiny, not enough space around pools, felt claustrophobic, kids not allowed lie lows or balls in pools so they got bored very quickly. Our apartment was up 2 flights of steps in a sun trap. Absolute killer going up and down the steps during the day. Apartments compact Main buffet hall was so noisy, full of screaming kids, it was not a relaxing meal. 0verall I would not go back for the reasons outlined above
On our final day for our first stay. We have a 5 month old and a 4 year old with us and we can’t recommend this hotel enough. -rooms: we had a family suite living room with fridge, tv (bbc and other channels). We brought a chrome stick to watch all UK tv. Wi-Fi worked well! Mini fridge and sofa that converts to a bed. Kids bedroom had a high bed and a pull out bed. If little one was younger would probably want a bed guard. Our bedroom fit the cot in fine. But could have gone in the living room / kids bedroom too! We had a wrap around ground floor terrace which was lovely. There are about 4 steps up to the room so needed to carry the pram a little but not a problem. But always request ground floor if you have a pram. Floor to ceiling patio windows. Black out curtains but they are a little sky of full size so a little light does get in. All inclusive plus- we went with jet2 and the upgrade was very cheap and so worth it! Lots of freebies / extras. Drinks selection was brilliant. Staff- honestly what a lovely bunch of people. The place is immaculate and the staff were all so friendly with my 4 year old. Mini club- I can’t rate the ladies in the mini club enough! You could leave your kids there and chill but I loved staying and playing. They make such lovely bonds with the children and we ended up there everyday he had so much fun! The playground is great to have. Again there everyday. And the mini disco is there at 8pm every night and again my little one loved it!!! He also stayed up for the Disney show on a Monday. They asked him and some others to join in the show and he absolutely loved it!! Food- can’t fault it. Different everyday but the basics are there everyday for the kids (chips, plain pasta, bread etc). Pools- kids pool with playground / splash pools brilliant. And two other pools the kids can also use. All heated and nice and warm. Beach- only 5 minutes walk if you walk out the back of the hotel near the snack bar pool. Lots of bars and shops and a few beach playgrounds also. The promenade is also amazing for cycling, walking and prams. Flat. Large. Dedicated cycle lane. And miles of path each way. We would 100% come back! Such a great holiday, not too busy this time of year also so great for winter sun!!…
If there were 10 stars this hotel would have them. From location through facilities, cleaning staff, hospitality staff, catering, management and the fantastic animations team! Together they all made our first holiday for 5 years special. A special thanks to Andrea, Franklin, Christina, Angie and the lovely Talia of the animations team, what a great bunch of people! We will certainly be visiting again.
Amazing hotel, stayed in March this year, hotel and manager went out of their way to make our stay super special. We are a family of vegetarians and myself vegan and gluten free, chefs prepared special food for us. I want to say thank you for making my boys 7th birthday so special. Hotel is immaculate and the boys loved the outdoor movie night. The evening entertainment was amazing and my boys looked forward to it every night.. Erik reccomended the swimming with dolphins at the park near by and it was absolutely amazing, my son loved.. Memories for life. Thank you all X
Had another fab stay here in February. Staff as always are friendly and helpful and very hard working. The hotel area is spotless and well kept and the food was lovely with plenty of choice. Our room was clean and in a good location at the kids pool. The entertainment team are good fun. The local area has a few good bars - particularly Marco's Bar, well worth a visit, and some nice restaurants. It is quieter and a more relaxed pace that nearer Peurto Del Carmen, with a large quiet beach. My partner returned in March with friends for a shorter stay and also had a fab time. Would definitely recommend this hotel and this area if you want a relaxing, chilled out break
Lovely hotel in Lanzarote, fantastic staff throughout the complex at all levels.had an amazing time, great entertainment.best hotel I've ever stayed in 👍👍 only one improvement would be the bacon and sausage at breakfast otherwise great.special thanks to big tall Damian, what a great guy and the charming Victoria, look forward to seeing them and all of you again later this year 🌞🌞🌞👍👍🍷🍷🍺🍺
I was worried before we got here as I had read some negative reviews but we loved this resort from the minute we arrived. The staff were amazing. The cleanliness of the resort was brilliant. The paths were getting cleaned daily, there was painting, gardening. The level of maintenance going on to keep the hotel to a high standard was fantastic. We could request how often your room was cleaned, which could be done daily if wanted, we chose every second day but we were delivered bottled water and coffee pods daily. It took us a couple of days for find our way around. Pools- We spent most of or time at the adult pool, the bar and chill out area they were so relaxing. The other two pools had a lot more going on and if we had our kids with us we would have been happy to got to anyone. There was also a lovely little kids pool but it was closed for maintenance for the first few days but it was then opened Food - we felt that we never stopped eating! You could get food all day if you wanted it. The two buffet restaurants were always busy, again staff were amazing and attentive. Food has lots of hot and cold options for breakfast. Lunch's and dinners also had different options and food was to decent standard, there were lots of dishes to chose from and there was something there for everyone. We actually preferred going to the large buffet restaurant it had more of a buzz and more choices. The don paco restaurant was excellent, the service we received from Miguel was outstanding both visits, he was so attentive and had a wee joke and a laugh with us. He's a credit to your hotel and staff like him make you want to return ( the food was excellent) There was also a snack bar open where you could grab a snack. The highlight of our holiday was the lovely bar and terrace with entertainment under reception - the cocktails were flowing, the entertainment was good, we also met lovely people. This bar had lots is different entertainment each night. We also went to the Nemo bar, it had lovely cocktails but lacked a bit of atmosphere. We much preferred to spend our time in one of the ones with the entertainment. Our room/suite had everything we needed, it was spotless, we had a mini bar on arrival which we didn't actually use. Robes, slippers and towels provided for the pool were a lovely touch. We also got a letter from Erik the customer manager offering us a bottle of cava and if we needed anything to give him a call. It was a few minute walk to a spar shop, then another few minutes to the beach and seafront. The location was fab for a relaxing holiday. Also the streaming of a Disney film at night outside on the wall with a seating area was brilliant but it was just s little cold that time of night to sit but I loved it, just another we touch to keep everyone entertained. We will 100% return to this hotel as the service level and comfort was brilliant.…
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