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Iberostar Paraiso Beach

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4,568 Reviews from our TripAdvisor Community

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Showing 3,033: English reviews
Reviewed 2 days ago NEWvia mobile

From the second we arrived we felt like family coming to visit. The front area where you check in is gorgeous. The fine gentleman out front were so helpful driving us all over the resort... Carlos was the bartender the first night at the main loddy bar and wow what a way to start. Very talented bartender. The beach is...

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1Thank Chris C
Eau Claire, WI USA
Reviewed 2 days ago NEW

It was my first time using this chain. There were some things that were very good, and some things that were very bad. I will start with the good. Appearance: The look of this was great. Very different than any other resort I have been too. They did not go cheap on the appearance. This place is huge so expect...

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Thank Matthew D
Cudahy, Wisconsin
Reviewed 4 days ago NEW

My husband and I visited this resort to celebrate our anniversary. It came with great reviews from our travel agent and had good reviews on trip advisor as well. We booked the junior suite as it was closest to the pool and ocean. The rooms are getting pretty run down and could use some updating. They were clean for the...

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Thank Tweet11_12
Reviewed 4 days ago NEW

The grounds and room was amazing. You felt like you were in a jungle with animals present at all times. We never had any problems getting a drink and the staff was very nice. Before I get to the bad I would like to point out I am a Midwesterner from WI and don't consider myself a food snob in...

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1Thank Mickey B
Reviewed 1 week ago

We where invited to wedding and come early. They gave us the room at 16:00 instead of 15:00 even we camw at 13:00. On the second they they move us hotel and ahin checkout at 12 and check in at 15:00. We must to leave the previous room at 12 and we got the new room only at 15:00.

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Helpful?
Thank Asaf M
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraíso Beach for your vacation, and for taking the time to share your feedback with us. The check in time is always at 3 pm and the checkout time is at noon, even if you arrive earlier you will be allow to use all the hotel...

Edmonton, Canada
Reviewed 2 weeks ago

Spontaneously contacted Westjet vacations for a quick getaway. Left on a Tuesday morning, returned Sunday pm. Completely a hassle free vacation from start to finish. Shuttles included. Hotel beautiful with great food, ambiance, and beach. Yes, you have to secure a beach/pool chair early as the towel game is played, but that is not unusual. We did not do any...

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2Thank Nannerama
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, On behalf of all the hotel staff, we would like to thank you for sharing with us your experience at our hotel. We are pleased to know that you have had a great holiday at Iberostar. We have already sent your comments to our staff; they would feel delighted to know that every single effort and their hard...

Glen Ellyn, Illinois
Reviewed 2 weeks ago

4 th time in the Iberostar Complex. Beautiful grounds, very good beach, fantastic staff (95%)- best we encounter in Riviera Maya in 8 years. Very clean. Buffet food - not the best, we think quality and variety was better few years ago. Good restaurants, especially Italian, Mediterranean and Star Rock Cafe. We did not like Brazilian, meats cooked poorly. 1st...

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1Thank GrazynaC_13
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you for your kind review. We appreciate that you have allowed us the honor of serving you again; we highly value your loyalty as a returning guest. Thank you for mentioning the positive sides of your vacation with us and the services that made your stay more comfortable. However, it remains in us the concern that some...

Reviewed 2 weeks ago

My Partner and I spent 7 days last September at this resort. The year before were at the resort next door: Iberostar Del Mar. We had a great time in all aspects: Nice beach, great buffet with crabs and giant shrimps. The a la carte were excellent: we hate lobster at 3 restaurant: Stakehouse, Mediterranean, Bresilian. The grounds are immaculate...

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3Thank Gerald A
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, On behalf of the IBEROSTAR Paraiso Beach Management, we would like to thank you for choosing to be guests with us for your recent stay. It is a pleasure to know that your holiday with us was amazing, and that every aspect of your stay was to your great satisfaction. We hope that you and your family continue...

Reviewed 2 weeks ago

Iberostar Paraiso Beach was a very nice property with a beautiful beach and very large pool area. However, we were very disappointed in the food. We are not snobby, elite foodies...we just want something that tastes good! The Japanese restaurant was where we found the best meal. The buffets closer to the beach are terrible. The beach grill with hot...

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Helpful?
Thank Lisa S
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, We have carefully read all your comments and first of all we would like to thank you the time you took to write all your good and no good experiences, it is important for us to know your feedback thanks to them makes us constantly improve our services. Regarding your comments about the food, we are sorry that...

Ely, Iowa
Reviewed 2 weeks ago via mobile

Hands down, best family vacation yet! Phenomenal staff, excellent accommodations, with great food! Absolutely never felt like we had to tip, but sometimes did, because service was really that good! General manager needs to be commended, as he has established an awesome template for success! Far and above superior to other resort brands out there!

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3Thank Tom W
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you very much not only for taking the time of sharing your experience on Trip Advisor, but to extend it to your friends and family. We are very grateful for your comments and it is so gratifying to see that our efforts are appreciated. We are working tirelessly to reach your satisfaction by delivering the epic service...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 

Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $297 - $742 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya
Hotel Style:
#4 Green Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Beach staff and other travellers.
709 questions
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Loveland, Colorado
over a year ago

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Questions? Get answers from Iberostar Paraiso Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“depends on what you want to be close to.”
 of 5 bubbles 524mickeyb, 7 Dec 2016 | Read review
“Building 31 is located close to the beach but a LONG 800 metre walk to the main buffet/restaurants. 34 would be middle and better.”
 of 5 bubbles Nannerama, 26 Nov 2016 | Read review
“Building 32 is close to the beach”
 of 5 bubbles lisasD4812BG, 26 Nov 2016 | Read review
“Avoid buildings #37 to #41 if noise bothers you.”
 of 5 bubbles 213GeorgeK, 24 Nov 2016 | Read review
“2nd floor great!”
 of 5 bubbles HiSuziHi, 20 Nov 2016 | Read review
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