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From the moment we walked into the main lobby, we were impressed with the gracious and kind staff. Our check-in was easy with our late afternoon arrival. We met with the concierge who helped us with on-site restaurant reservations and gave us all the information...More
Just returned. This was our 5th Iberostar and met all of our expectations. The staff stand out to us they were all excellent and worked very hard. The grounds were great. Very clean. No issues with the food. Even the Chef came out asking about...More
Check in: Fairly quick and painless. However, they need to slooooooooow down. They showed my parents a map...pointed out restaurants...ect. The guy that checked us in simply handed us a map and was eager to get on to the next guest. On the plus side,...More
2 Thank holtphotog
Response from Quality Manager I, Quality Manager at Iberostar Paraiso BeachResponded 6 days ago
Thank you for choosing IBEROSTAR Paraíso Beach to spend your recent vacation.
We are pleased to know that you had a great time with your family and friends, and enjoyed the service we strive to provide every day through our amazing staff. Thank...More
My wife and I were first time visitors to this resort. We met up with other family members for a week from January 19th. Check in was relatively easy, and we were impressed that we were able to make all of our restaurant reservations on...More
Annual Mother Daughter Christmas Trip 12/20/2017 - 12/26/2017
This was a very large resort, which it was way too big for my liking (4 resorts all intersecting each other with a shared beach), but also very nice for the price!
Ocean here was very beautiful...More
Been to this resort 3 times now, and we always take 1 morning and go into Playa Del Carmen. Trust me, take a taxi. It is $25 USD each way for the car. (Not per person). That way, you can come and go whenever you want... More
Been to this resort 3 times now, and we always take 1 morning and go into Playa Del Carmen. Trust me, take a taxi. It is $25 USD each way for the car. (Not per person). That way, you can come and go whenever you want, not at the shuttles time. Also, the shuttle drops you off at a jewlery store. This is the only place where I found the sales people to be aggressive. For your return to the resort, there are taxis everywhere, so it is never an issue getting one. (And dont be affraid to ask if you would like a van, vs a small car)