We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mayan Palace Riviera Maya

4,180 reviews
Save
Traveller (3481)
Pool & Beach (1017)
Room & Suite (335)
Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“havana moon”(299 reviews)
“playa del carmen”(660 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (4,180)Write a Review
There are newer reviews for Mayan Palace Riviera Maya
See the most recent reviews
Filter reviews
3,206 results
Traveller rating
1,166
1,011
460
257
312
Traveller type
Time of year
LanguageEnglish
More languages
1,166
1,011
460
257
312
Show reviews that mention
All reviewshavana moonplaya del carmentimeshare presentationrent a carfront gatesales peopletime share presentationplaya expresshappy hour issmall kitchenhigh pressureone bedroom suitemexican fiestano cash policyresort feevidanta resortthrough rci
FilterEnglish
Updating list...
1,521 - 1,525 of 3,206 reviews
Reviewed 19 August 2014

First the good this place is clean the staff is great and attentive. The pool was big but warm like bath water . Now the bad its a NO CASH RESORT so you the charge everything to your room and pay at the end of...More

2  Thank Elijah J
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 8 October 2014

Dear Elijah J : We are grateful for your taking the time to write a review about your experience at Mayan Palace. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. Rest assured that...More

Reviewed 19 August 2014

I just spent a week at Mayan Palace with my wife and two girls and we are very happy with our experience. The hotel is beautiful, clean and the staff is very helpful, polite and the service is good. So why four dots and not...More

5  Thank Adrian L
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 8 October 2014

Dear Adrian L : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations , the pools and...More

Reviewed 17 August 2014 via mobile

I would definitely come back again. It's awesome to get complimentary shuttle from airport. The rooms are remarkably clean and the swimming pools are amazing. One side if the beach is rocky but the other side doesn't seem so. There's lots of fishes to see...More

6  Thank Becky C
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 8 October 2014

Dear Becky C : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by...More

Reviewed 17 August 2014

There were human feces at one of the pools and the hotel did not have a proper protocol to address this type of events, it took 4 hrs to get someone from management to show up!! And I was shocked to learn that you have...More

4  Thank RobertoMendoza2014
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 8 October 2014

Dear RobertoMendoza2014 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are shocked to learn about the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations...More

Reviewed 12 August 2014

Parking was beyond horrible! The Mayan Palace is on a compound that houses 3 other resorts and all share one tiny parking lot roughly a 10 minute drive from the lobby. First, you must drop off your family at the lobby, wait no less than...More

6  Thank Joey H
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 15 August 2014

Dear Joey H : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments...More

View more reviews
PreviousNext
1303304305306307642
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3481)
Pool & Beach (1017)
Room & Suite (335)
Dining (250)
Family and Play Areas (49)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
jjander2018
17 February 2018|
AnswerShow all 8 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446.
0
Votes
Google Translation
Brittani C
8 February 2018|
AnswerShow all 5 answers
Response from Lynn B | Reviewed this property |
Absolutely!
0
Votes
PreviousNext
123456206
Room Tips
"We stayed in building 11 at the Mayan Palace, perfect location, right by the lobby"
Read review
"To be close to the pool, ask for buildings 1 to 5. We liked being in the main building, however, for access..."
Read review
"If you are not a member you don't get a good room"
Read review
"All the rooms are the same. There is a free tram for the furthest from the pool and beach area."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing