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Mayan Palace Riviera Maya

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3,189 Reviews from our TripAdvisor Community

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Showing 2,491: English reviews
New York City, New York
Reviewed 30 August 2010

My husband and i just spent a week at the Mayan Palace and thoroughly enjoyed our stay! The resort is beautiful, the service was excellent, but the very best part had to be the pools--absolutely gorgeous. We wanted a completely relaxing vacation and that's exactly what Mayan Palace delivered. The main pool area includes 2 swim-up bars with 2-for-1 happy...

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Thank Val201060763
San Antonio, Texas
Reviewed 23 August 2010

We just returned from the Mayan Palace and we can't wait to go back. I too was a little apprehensive about all the bad reviews and after having been there - I wonder where those people stayed because we didn't experience any problems. Our reservation was from Aug 14-21st. American Airlines actually cancelled our flight on the 14th and we...

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2Thank dr40210
Marham UK
Reviewed 18 August 2010

My wife and I stayed 7th - 14th Aug 10, as members of Club La Costa and used to 4 and 5 Star resorts this was our first venture to an affiliated resort. We were apprehensive having read many of the neagative reviews on TA but trusted that CLC would not use the resort if it wasn't up to scratch,...

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2Thank Minder65
New York City, New York
Reviewed 10 August 2010

The service was great ALL the staff were very helpful and polite the room are very spacious and clean wirh great views , If you want to party this is not the right hotel for you but if you want to relax this is a great place to do so. What i liked the best of this hotel was the...

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4Thank MGA23
Commack New York
Reviewed 10 August 2010

My husband and I and our 3 teenaged boys stayed at this resort from August 1-8 and after reading so many negative reviews on this site, I was a little nervous on what to expect. This resort was a pleasant surprise! Check in was smooth and bottles of cold water were given upon arrival. Our room was a two bedroom,...

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6Thank adyanks
Fort Worth, Texas
Reviewed 9 August 2010

07/25/10-08/01/10 We were a group of 12 with two units.. Six adults and 6 kids. The kids were 10-almost 16. I called ahead of time and requested rooms close to the pool but they said rooms were assigned at check -in. We were lucky and got the last room in Building 4 and first room in building 5. We all...

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1Thank Dalestacey
Colfax, California
Reviewed 27 July 2010

It's your average Mexican hotel. The staff is very friendly and gives good service. The food and drinks were very good with decent prices. The pool is huge and very nice and clean. Our room had no view of anything, just jungle about 15 ft in front of us. The only reason I would not go back to this hotel...

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Thank Winnerchevygal
Fairfax, VA
Reviewed 26 July 2010

We stayed for a week on a trade from Cabo San Lucas. After reading many of the other reviews we requested a closer in building and landed in building 10 which was next to the lobby. They originally had us in building 19! There are 21 buildings. The resort is quite large but is beautiful. There is truth that lots...

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1Thank tshare767
london
Reviewed 19 July 2010

i am going to tell you how it was for my friends and I. I had read very negative remarks before my departure and this did upset us. However I read someones open minded view and that made me cheer up. The checkin and checkout was straight forward and simple. Be sure to try and request buildings 1-7 as the...

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4Thank Reema001
San Deigo
Reviewed 16 July 2010

I did my research and knew exactly what to expect when going to the Mayan Palace. So for those that complain about things, they would have known if researched and are not fair to this great resort. I went for sun, relaxation and shopping and that is exactly what I loved about this place. The pool was awesome, it was...

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5Thank rockinbabe1

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
485 questions
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Bayboro
5 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the building number the further away you are. Building 5 is on the edge. Anything past that is a hike.”
 of 5 bubbles vacationera2014, 11 Jan 2017 | Read review
“The rooms on the ocean side have great view of the beach area.”
 of 5 bubbles Inday23, 7 Jan 2017 | Read review
“We had a quiet room at the end of a hall on the third floor. There is an elevator.”
 of 5 bubbles antvic, 3 Jan 2017 | Read review
“Ask for a room near the pool area. Use valet parking.”
 of 5 bubbles msmerz, 31 Dec 2016 | Read review
“Building One or Two so you do not have to take a tram. For good snorkling, try Puerto Morales.”
 of 5 bubbles jeck, 19 Dec 2016 | Read review
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