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IBEROSTAR Paraiso Del Mar

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4,302 Reviews from our TripAdvisor Community

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Showing 3,548: English reviews
Medicine Hat, Canada
Reviewed yesterday NEW

Our first time to the Cancun area and loved every minute of our accommodations! Everything from a little shopping centre on site, to a first class spa that we enjoyed thoroughly. A wide variety of evening entertainment and the freedom of wandering around the connecting Iberoster resorts all in one VERY secure atmosphere. Our concierge go to guy, A'ngel, was...

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1Thank 125donna
Reviewed yesterday NEW

My boyfriend and I LOVED this resort. We were there 5 nights 6 days and absolutely love it. No complaints. Very relaxing, friendly staff. 5-star experience with the amazing cost per person we paid. I highly recommend this resort for all types of ages - we are in ours 20' and enjoyed the atmosphere. We loved the concept of the...

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1Thank Klob4
Philadelphia, Pennsylvania, United States
Reviewed 2 days ago NEW

Do not under any circumstances go to this resort. We are so happy to have made it home barely, and our lugage was restricted to leave the resort. More to come tomorrow. We needed to call in another credit card to pay the 200 USD incidentals, and even after two family members tried to authorize payments, this rude hotel manager...

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Thank Adine M
Chicago, Illinois
Reviewed 2 days ago NEW

Visiting November 10 to November 20. Building 13 (third building from the beach). We loved that resort and the price too, I managed to book it for… $1150.00 for a person, for 10 days, non stop flight! I booked it 40 days before the trip. Their gym has a new concept and have many great classes to try - thanks...

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1Thank Niebieski
Grafton, Wisconsin
Reviewed 2 days ago NEW

My family and I recently stayed at the Iberostar Paraiso Del Mar. On our fourth day, I contracted salmonella poisoning from something I ate in one of the buffet restaurants on the property. I know that I contracted the bacteria from this restaurant as the reaction was almost immediate. We cut our vacation short and returned to the United States...

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1Thank WisconsinJon
Dartmouth, Canada
Reviewed 3 days ago NEW

6 of us went for a week to just relax and let loose. This is a great place to accomplish this. The beach was very nice and there is a spot to the left side of the resort's beach area that is protected from any big wave. This spot is absolutely perfect for using a gopro to capture footage of...

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Thank comish55
Reviewed 1 week ago via mobile

To start, we were a group of five Canadians, two teens (14 & 17), and three 40somethings. We have visited resorts in Holguin Cuba, Cancun, Cozumel, Puerto Plata, Mayan Riviera. Resort grounds are beautiful; lush vegetation, wandering animals, and extremely clean. Our rooms were all very clean and in good repair. Plentiful towels in our room and mini fridge restocked...

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2Thank Kim H
Casselman, Ontario
Reviewed 1 week ago

We spent a week (Nov. 17- 24, 2016) with a couple of friends and everything was just super! The food (at the buffet), although repetitive, was very well prepared and good. There is no reason for anyone to go hungry, there are tons of food and a huge variety. We were at the sister hotel (Beach) a few years ago...

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1Thank oceanluver
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar. We would like to express our gratitude for your kind words including the highlights of your trip as facilities, room, beach, grounds, restaurants and food. The most important for us is to go beyond our guests expectations. We are really happy and proud...

Reviewed 1 week ago

This was beautiful resort, and excellent atmosphere. The buffet food was OK, but the restaurants are excellent. Would definitely recommend for another stay, just wish there was more of a beer selection, only 2 beers throughout the resort.

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2Thank Andrew W
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, On behalf of hotel staff and management, we are pleased that your first impression of our resort was very pleasant and enjoyable. Concerning the gastronomic experience we are sorry to know we could not achieve your expectation, we can assure you that we have passed through your comments to our Executive Chef to take it in his consideration....

Edmonton, Canada
Reviewed 1 week ago

My second time there...I love this place!! from the minute you get there you feel like you are in the jungle. Its friendly, clean, spacious and a lots of colourful plants. You will see coconuts and bananas growing on the palm trees and many different animals roaming around. Be prepared to do lots of walking as its a bit of...

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1Thank TeriB52
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso del Mar once again to spend your vacation. We appreciate your invaluable feedback in regards of your recent stay with us. This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to improve our service daily. We are pleased to have...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: P. Juarez km 309 | Carretera Chetumal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $285 - $731 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#5 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travellers.
534 questions
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Philadelphia, Pennsylvania

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Questions? Get answers from IBEROSTAR Paraiso Del Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 13, it is 3 buildings from the beach”
 of 5 bubbles Niebieski, 8 Dec 2016 | Read review
“I have mobility issues and we were in Bldg 15, close to the pool. Golf carts come around regularly or call to have one sent.”
 of 5 bubbles oceanluver, 1 Dec 2016 | Read review
“I would probably stay in Paraiso Beach next time, this is the sister resort and seems to be a little more updated.”
 of 5 bubbles andrewwE6732JB, 30 Nov 2016 | Read review
“No elevators so if you don't like stairs ask for a ground floor”
 of 5 bubbles TeriB52, 29 Nov 2016 | Read review
“Pick somewhere in the middle of the number range of the buildings to stay, because the resort is so big.”
 of 5 bubbles johnsP3417IP, 24 Nov 2016 | Read review
5 of 5
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