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Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Del Mar
Updated 27/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#2 of 14 hotels in Playa Paraiso
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Mini golf
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Steam room
24-hour security
Chapel / shrine
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Price:Code 10% Off: EXTRA10


Full view
37Car recommended
Grade: 37 out of 100
28Restaurantswithin 10 km
4Attractionswithin 10 km
6933Reviews1104Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
khighest wrote a review 5 Jul
White Plains, New York1 contribution
I did not get the room that I paid for when I arrived. They did not give me an upgrade or anything. I should have been compensated for my troubles. When I will receive my compensation for not the room.
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Review collected in partnership with this hotel
Date of stay: June 2022
Sleep Quality
MollyKI wrote a review Jul 2021
Chicago, Illinois27 contributions30 helpful votes
Hotel's Favourite
We spent 6 nights at Paraiso Del Mar, stayed in beach front Building 10 from 7/7 through 7/13. The resort is enormous and a long walk from the beach to the lobby. We were so grateful for the bellman staff who carried our bags and were always nearby with a golf cart to get us to and from the lobby. Particularly outstanding was Joe - he was the first Iberostar Face we met and his kind greeting made us feel like we were at home. Joe was great with recommendations, knew all the local traffic times and made sure a cart was outside our door when it was time to check out. Also very helpful was Yanet with the Concierge desk. She made sure we had reservations for restaurants, explained all the details of the resort and answered any questions we had with a very personal touch. Bartenders were pleasant and fast, specialty restaurants also had outstanding servers and hosts. The Del Mar staff is great and made a huge difference in the quality of our stay.
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Date of stay: July 2021
Sleep Quality
Room Tip: Building 10/beach front. Very close to the pool and far from the lobby. Lunch options and 2...
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2 Helpful votes
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 16 Jul 2021
Dear guest, We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Paraiso del Mar. It is always excellent for us to receive such complimentary reviews like this. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
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Dany Navarro wrote a review 4 Jul
1 contribution
we recommend this resort, good environment, excellent customer service, etc We have to thank you, Mrs Devora concierge at the Lobby Paraiso del Mar. Devora has excellent skills and she is very kind, always ready to help, she was smiling all the times, and make us feel very cozy. She is a very great asset to the resorts!!!
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Date of stay: June 2022
Room Tip: most closer to the beach will be better
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Chase H wrote a review 3 Jul
1 contribution
This is Mason with Sara being one this service is amazing we love the food we love the shows I love all the activities and entertainment during during the day and also during the night I don’t recommend 100% come Have fun
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Date of stay: July 2022Trip type: Travelled with family
B.Liggans wrote a review 3 Jul
1 contribution
The resort is beautiful. However, it would have been nice to know at check-in that masks are required in dining rooms, dining room hours, and more food options in each. Also, the Coates at the beach are out of control.
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Date of stay: July 2022Trip type: Travelled with friends
Michelle Randall wrote a review 1 Jul
1 contribution
Cecy was amazing!! She was so friendly and helpful. She made the beach fun fun fun. The Iberostar was beautiful and the food was very good. The beach was breathtaking! I will miss the fun we had every day. Cecy is a beautiful person and I will miss her!!
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Date of stay: June 2022Trip type: Travelled with family
Gwenda W wrote a review 1 Jul
1 contribution
Cecy was the best!! She was so friendly and fun! We love her!! The ocean was beautiful and we had the best time! I would highly recommend staying here. We stayed at the Del Mar and it was great!! Best vacation!
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Date of stay: June 2022Trip type: Travelled with family
Brandy D wrote a review Jun 2022
7 contributions1 helpful vote
Stayed here with another family in June 2022. Enjoyed the resort and its amenities. We were staying at one of the lower tier properties within this Iberostar compound, but we were not disappointed. We were able to stay near our other group, within one building of each other. Downloaded the Iberostar app specifically to review daily activities and do online check in, but even with that process the check in process was drawn out. Were not able to make reservations for specialty dining through the app even though that is a main perk of having the app. The buffets within this part of the resort were all open air and required masks when walking to your table, and when going through the buffet itself. The open air aspect definitely made meal times quick because it was hot when we were there. Would have liked an air conditioned buffet but didn't want to spend the additional 150/night to upgrade to a different resort within the property. Staff was very helpful. Pool was amazing and swim up bar was great! We saw other posts in a private FB group for the hotel of people poaching and/or claiming pool chairs but we never had a problem with any of that. Del Mar definitely has the best pool, even if it doesn't have the water park amenities, it is still a great,. Chill pool to spend your days at. The beach was beautiful but full of seaweed, which we learned was pretty normal for the time of year. You must try the taco shop in the shopping mall. It is included with your all-inclusive perks and probably one of the best meals we had whilst there. We visited the Japanese Hibachi restaurant and the Italian restaurant. The Italian was so-so with a limited menu and buffet style antipasto to start, but the Hibachi was 5 courses of amazing food. We also visited the 50's style American burger restaurant in the Del-Mar lobby, that was pretty good! Lots of food selections on the buffets, but not anything particular that I remember from them as spectacular. Loads of fresh fruit all the time and their guac was pretty dang good! Buffet food could have been better, but it also could have been worse. Our room was ground floor so we noticed a lot of little bugs around the room and on the patio. Tiny, almost microscopic little gnat type bugs. We figured it was just part of the climate in the area so we didn't make a big deal of it. Even woke up to a coati sleeping in the wagon we brought one more. That was cute, but those little boogers are savages when food is involved. Had them trying to steal our food while we ate at the loungers around the pool. Not sure if they do it everyday, but one pool day they made lunch near the swim up bar and you could get a plate. It was delish but all the coatis came out of the woodwork trying to steal peoples food. And they were brave; even heard of one scratching a little girl there while trying to get her food.
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Date of stay: June 2022
Sleep Quality
Room Tip: Rooms AC is set to like 22 Celsius. You can call the front desk to lower your AC if you find you...
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1 Helpful vote
Jacob K wrote a review Jun 2022
2 contributions1 helpful vote
We like these lace cause it’s so nice and the people is nice we like the food but the beach it was ok but with algas and we see to many cuatis the little animal and we like the animation from the pool hood
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Date of stay: June 2022Trip type: Travelled with family
Yasaman H wrote a review Jun 2022
Los Angeles, California2 contributions1 helpful vote
We like these place inerostarbis so good and we like the shows the people is so friendly and so nice and we love the animation tale and his friends are so nice guys we want to back to thes place next year
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Date of stay: June 2022Trip type: Travelled with family
US$202 - US$324 (Based on Average Rates for a Standard Room)
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
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Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Aqua Nick (4.8 km), Cirque du Soleil Joyà (0.9 km), and Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Paraiso Del Mar have airport transportation?
Yes, Iberostar Paraiso Del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Del Mar located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.