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IBEROSTAR Paraiso Del Mar

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IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
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4,479 Reviews from our TripAdvisor Community

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There are newer reviews for IBEROSTAR Paraiso Del Mar
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Showing 3,690: English reviews
Worcester, Massachusetts
Reviewed 29 May 2012

We went with our teenager and another family. It was our first time going to Mexico and we were rather nervous. We ended up having a fabulous time. We never left resort. We enjoyed the shows. The teenagers had a great time. We thought the food at the buffets was great....many choices....we especially loved breakfast. We were eligible for 2...

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Helpful?
5Thank Twenty T
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest First of all We would like to thank you for your stay at IBEROSTAR and also for all your comments. We are amazed and delighted to read all your comments and feedback . It is why all the Staff members work hard every day for. We are sure they would feel very proud to know all their work...

Calgary, Canada
Reviewed 28 May 2012

we got a good deal through Air Canada vacations and with a total of $1800 for two people we thought it was a good deal. Nice and clean. Staff was awesome. Food was ok but I hear that is common for mexican resorts. We would return. Biggest disappointment of the trip was a trip to Chichen Itza and with it...

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1Thank The_cosworth
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest First of all we would like to thank you for your comments. For us is really important to receive your feedback since it is the best way to improve our services and quality. We are glad to know that the staff was excepcional . We will pass all your comments to all the staff members . We are...

New Freedom, Pennsylvania
Reviewed 25 May 2012

We were at the Paraiso del Mar 5/7-5/17/2012...our 3rd time in Riveria Maya and our 22nd year of going to Mexico/Cancun..The shows were very entertaining...The food at the speciality restaurants is very good--not so good at the buffets--American food consisted of hotdogs & hamburgers. There is a great need of more of the "golf carts" for transportation purposes...the electric went...

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1Thank 60SUED60
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, I would like to thank you for taking the time to share your comments with us. We regret the facts that your stay was not exceptional. Bringing these details to our attention allows us to improve . We hope that you give us another opportunity to demonstrate our hospitality signature for which Iberostar brand is known. We take...

Canada
Reviewed 17 May 2012

We visited this resort during march break this year. The grounds are beautiful- peacocks-deer and other animals. The rooms are large and decent. Pools are never ending and the beach is very nice.Getting to beach was easily a five minute walk but that was fine with us except, when we forgot our towel card in the room and had to...

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2Thank 2,138
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for your review on Trip Advisor. We truly appreciate you taking the time to detail your experience and we are so pleased that you have had a wonderful visit at Iberostar. On behalf of all the staff thank you for letting us know your observations regarding the food . We sincerely regret that we did not...

Weston-super-Mare, United Kingdom
Reviewed 16 May 2012

I spent two weeks at this hotel from 1st May to 14th May 2012 and had a really great time with my partner. The staff could not do enough for you no matter what department they worked in and they always had a great attitude and smile, although as anywere that the Americans go on holiday be prepared to tip...

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4Thank TonyEvans64
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest Thank you for taking the time to share your experience with us . Our staff is proud of providing service that is beyond expectation. Hearing feedback from guests give us reasons to work harder improving our service day by day. We are glad to hear that you would like to come back and it will be a pleasure...

Omaha
Reviewed 15 May 2012

For a first time all inclusive guests, my wife and I though this was a beautiful resort with great pools, beach, drinks, and service. Sadly, the food was a bit lacking, but we still had a wonderful time. On with the long review! Food I'll start with the food. It wasn't usually bad, but neither was it usually good. I...

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14Thank Bradr44
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest Thank you for choosing Iberostar Paraiso Mar & Beach for your visit to the Riviera Maya and for taking the time to provide such a detailed review of your stay at our resort . We really enjoy reviewing your comments that you enjoyed the friendly, warm, attentive and professional service. We truly appreciate all guest feedback as it...

Birmingham, United Kingdom
Reviewed 15 May 2012

this hotel is very well kept and the grounds are very large , the hotel has its own shopping mall ! the food places in the shopping mall are part of your all inclusive ! there are endless places to swim , relax or sunbath to chose from. i actually prefer being out of cancun as cancun is very built...

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Helpful?
Thank Topsy111111
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest First of all I would like to thank you for your recent stay at IBEROSTAR Thank you for taking the time to provide us with your comments on your most recent visit to our resort . We truly value your feedback. We were happy to hear that you enjoyed your stay. We hope that you will continue to...

Evesham, United Kingdom
Reviewed 12 May 2012

Me and my wife have been there from 20.05 to 05.05. It was a very nice hotel,with tidy rooms,they been cleaned everyday,all area around was also very tidy(grass, trees etc). The beach was clean(they served nice drinks in a bar). Hotel staff was very kind and helpful. One disadvantage is a food,exactly low variety. they dont have a big choice...

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Helpful?
Thank mattkrosno
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest Thank you very much for your kind comments regarding our Hotel. We are so glad about your experience. Appreciate the feedback and look forward to having you return in the future. We apologize that your experiences at our restaurants were less than perfect. We will keep on training our colleagues on our quality standards. We hope to welcome...

Baltimore, Maryland, United States
Reviewed 8 May 2012

My husband and I think that maybe we've been spoiled by much better All-Inclusive resorts. We just got back from Cancun yesterday and had a wonderful time at the beach. It was our first Cancun experience. The food at the resort was not that good although we could find something to eat at every meal. The service staff was very...

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Helpful?
Thank Melody S
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest I would like to thank you for your recent stay with us. I would like to thank you for taking the time to share your comments with us. We will certainly take your suggestions into consideration as we try to improve every day. We apologize that your experience was less than favorable and assure you that we are...

Reviewed 7 May 2012 via mobile

Myself, husband and 3 children traveled here from Birmingham, England with First choice. We enjoyed every moment of our time at this resort. The staff work tirelessly but were always polite and made us feel comfortable. Resort is very large but was not a problem. Our youngest son has autism and he loved every minute, staff always helped us wherever...

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Helpful?
1Thank Bodbo
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest First of all I would like to thank you for your recent stay at our Hotel. We are delighted to read that you have enjoyed your overall stay with us. Thank you for your comments in regard the resort service & facilities. We truly appreciate all guest feedback as it provides inspiration to our team and allows us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $245 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#5 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the 1500s building and it was very close to the lobby, pool and beach. It was the perfect location.”
 of 5 bubbles katiecU5656IF, 26 Mar 2017 | Read review
“We stayed in the 1500s and it was right next to the pool and very close to the beach and all the restaurants... perfect location!”
 of 5 bubbles S9166XCsarahc, 26 Mar 2017 | Read review
“In the middle of the resort on a main floor is where we were 1805 and it was perfect between the lobby , food, bars, pool and beach.”
 of 5 bubbles emccarty91, 25 Mar 2017 | Read review
“Buildings 13 and 14 are close to the quiet pool, midway between beach and restaurants.”
 of 5 bubbles , 20 Mar 2017 | Read review
“large and lot of walking”
 of 5 bubbles lindabayer2015, 19 Mar 2017 | Read review
5 of 5