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Iberostar Paraiso Maya

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4,477 Reviews from our TripAdvisor Community

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Showing 3,441: English reviews
Sherwood Park, Canada
Reviewed yesterday NEW

We took our teenage boys here for fall break this past November, 2016. This is the 6th time we've been to the area - we've never stayed at the same place though - but we pretty much know what to expect. I'd have to say that the staff here were the most uniformly professional, polite and helpful (and patient with...

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Thank Ron N
Glen Carbon, Illinois
Reviewed yesterday NEWvia mobile

It is a great place for family. Plenty of buffets and things to do and lots of pools. Fabulous deals on excursions. Great things to do on site for free. Very large resort and can get lost easily so make sure to carry map. Jose at StarCoffee is very friendly!

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Thank Michelle Z
Reviewed 2 days ago NEW

We stayed the week of Thanksgiving in building 60 near the beach and pool. The resort was very clean and the staff was attentive. The rooms were not so nice but clean. The food was good for an all inclusive resort, especially the specialty restaurants at night with buffet and the liquor was top shelf when requested. It seemed that...

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Thank Carlygirlthefavorite
Saint Louis, Missouri
Reviewed 3 days ago NEW

This was our 12th visit to Iberostar Paraiso Maya and the second trip this year. We keep coming back because we love this resort! I’ve written reviews for our last few trips and you can read them on TripAdvisor. We stayed from November 25th to December 2nd. Our room was a third floor king and the middle of the resort....

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4Thank Cheryl L
Campbell River, Canada
Reviewed 4 days ago NEW

We stayed at this hotel in November of 2016. First of all, I must tell you this was my first all inclusive vacation. I don't have any other experiences to compare this to. Pros Very friendly service staff Free flowing alcohol all the time Nice pools Beautiful beach Cons Food was so bland and boring. The only evening restaurant that...

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Thank beach658
Chicago,IL
Reviewed 4 days ago NEWvia mobile

We stayed Thanksgiving week.(building 63).Room was very clean(cleaned twice daily).Food was ok especially in the restaurant buffet .Beautiful beach. The whole staff was very friendly. Special shoutout to Sergio from the front desk, Karina and Roberto from the lobby bar, Miguel from the front restaurant, and Aaron from entertainment who always found the time to talk to us. Great vacation.

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2Thank Danek_i_Anna
Reviewed 5 days ago NEW

Turned out to be a great choice for all inclusive for us to celebrate our anniversary. October was great time to visit with plenty of elbow room and no lines. This wins out over cruises for us. Cant beat the price we payed—also flights from Ft. Lauderdale were $99 each way per person. The Maya has the most wonderful staff....

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3Thank Eye-M-Groot
Las Vegad
Reviewed 6 days ago NEWvia mobile

First time at an Iberostar property. The grounds are just beautiful. Easy walking but so large they have carts to take you anywhere on the property. We had a standard Jr suites which was perfect. The staff one of the most friendly and courteous we have been to in Mexico. There is a concierge for each building throughout both day...

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1Thank Barry G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your holiday experience at IBEROSTAR Paraiso Maya. We are happy to know that you could enjoy our exquisite food in the various centers of consumption; It is nice to know that our concierge was always attentive attending you. We will be happy to welcome you again in the near future. Best regards, Quality Manager...

Reviewed 1 week ago via mobile

So the rooms were very clean and cleaned twice daily. Great maid service. The food was much better than the Lindo and the dining staff provided excellent service. The hotel provides a lot of activities but they provide so much that the resort is gigantic and hard to navigate. The unfortunate part of the trip was just consistently being sold...

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Thank wilburforce87
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you on behalf of the hotel Management for choosing IBEROSTAR Paraiso Maya for your recent vacation in the Riviera Maya. We are pleased to know that you have enjoyed your room, maid service and food! We would like to mention that our club was created by IBEROSTAR in order to...

Reviewed 1 week ago

We stayed at the Paraiso Maya from Nov 11 to Nov 18 for a family vacation/reunion. A grand all-inclusive resort is not my personal preferred style of accommodation on vacation, however with a large group it was good enough for all of us. The rooms are a big plus - spacious and well appointed, although dark, but ultimately had everything...

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3Thank Katerina Z
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for dedicating the time to write about your recent vacation. We appreciate your comments and suggestions regarding our services and facilities. Our goal is to fulfill customers’ expectations. Your feedback will allow us to strive and improve customer satisfaction. It is motivating for our staff to hear that you enjoyed your vacation...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $394 - $1,000 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
558 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevators so stay on ground level rooms.”
 of 5 bubbles beach658, 7 Dec 2016 | Read review
“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 2 Dec 2016 | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 29 Nov 2016 | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 29 Nov 2016 | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 23 Nov 2016 | Read review
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