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Iberostar Paraiso Maya

Travellers' Choice award winner
GreenLeadersGold level
05/06/2017 06/06/2017
1 room 2 adults 0 children
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4,791 Reviews from our TripAdvisor Community

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Showing 3,677: English reviews
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Markham, Canada
Reviewed 3 days ago NEWvia mobile

This review is a little late as our family of 5 (kids 12, 7 & 1yr) visited the Maya Oct. 1-9. I had extremely high hopes and expectations due to the many great reviews on here as well as many other review sites. I've come to the conclusion that I should base my vacation decisions on the average reviews from...

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Helpful?
2Thank sharla W
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for giving us the privilege to be part of your vacation. We truly appreciate your nice comments about the friendliness of our staff, especially your nice words about the great service provided by Vanessa, Armando, Octavio, Giovanni, Hugo, Charlie and Alicia. On the other hand, we regret to hear...

Reviewed 4 days ago NEWvia mobile

My family (wife and daughter)and I have been coming here for 7 years. Every vacation here seems to be better then the last. The people here at the resort treat you with respect and acknowledge you with every passing. I want to call out one waiter who works at the Maya in the Mexican restaurant for breakfast and lunch. His...

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Helpful?
2Thank Michael B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking part of your valuable time to share your review about your last experience at IBEROSTAR Paraiso Maya. We appreciate you loyalty to our resort. It is a great honor to hear that you keep choosing our hotel as your favorite place to spend your family vacation and we are more than glad to know...

Baltimore, Maryland
Reviewed 5 days ago NEW

We stayed in the Paraiso Maya at the end of April, and it was amazing. This was the third time we've been there (my girlfriend and I), and we had a fantastic time. The food was delicious, and the facilities are beautiful. We especially like the improvements to the gym where they have a bunch of new workout classes. We...

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Helpful?
3Thank jheinrichs13
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your vacation experience at IBEROSTAR Paraiso Maya. It is a great honor to know that our hotel is your favorite place to spend your vacations. We are grateful to read your review where you let us know how much you have enjoyed every aspect of our hotel and the attention that all our colleagues...

Salt Lake City, Utah
Reviewed 5 days ago NEW

We had originally booked our stay at the Lindo, but the staff wanted to do something nice for my sister and her husband on their honeymoon and they upgraded our entire party to the Maya for FREE, which we felt was VERY generous and so cool. Our rooms were so beautiful. Very spacious, clean and comfortable. I was part of...

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Helpful?
3Thank TIKKImom
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your review about your recent vacation at IBEROSTAR Paraiso Maya, We are so happy to hear that you had a wonderful time and that you enjoyed the hotel facilities, the food and that the efforts of our staff to provide an exceptional service. On the other hand, regarding the snack areas, we do have...

Oklahoma City, Oklahoma
Reviewed 5 days ago NEWvia mobile

I had been coming to this resort for the last five seasons, twice to the Rivera Maya, this complex had several qualities resort, The Maya is the top one before the Grande (adult only). This place is FANTASTIC, wide long beaches white powder sand, crystal water, multiple high end restaurants, multiple bars , the largest pool in the Rivera maya,...

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Helpful?
1Thank jmba_md
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking part of your valuable time to share your review about your vacation experience at IBEROSTAR Paraiso Maya. We are more than glad to know that you had a fantastic vacations and we truly appreciate your loyalty, it makes us really happy to read that you enjoyed the different facilities and the kindness of our...

Minneapolis, Minnesota
Reviewed 6 days ago NEW

First time at this hotel. Rooms were always cleaned early in the day. AC was great and able to keep up with the heat outside. Very well kept grounds. Wide variety of food at the buffet. Plenty of palapas at the beach. Did have someone steal our towel clips off of our chairs. Mary at the pool shop was very...

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Helpful?
2Thank Just4nancyJ
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the hotel management we would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent holidays. It was our pleasure to have you as our guests. Thank you for your nice comments. We will also forward your words to our staff. It is our highest reward to see that our guests are satisfied...

Auburn, California
Reviewed 6 days ago NEW

A very nice all inclusive resort area. We stayed in the Maya area and it was fantastic. Plenty of pools, beach areas, sunning decks, chairs and drinks to go around. Easy walk to anywhere and shopping is very close for much more. The food was great and pretty much anytime you wanted it. The staff all seemed to be very...

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Helpful?
1Thank seaweid
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya to spend your recent vacation. We are more than glad to know that you had a fantastic vacations, it makes us really happy to read that you enjoyed our beautiful facilities, the beach and the service provided by our colleagues. We invite you to come back soon for your next vacations....

Minot, North Dakota
Reviewed 1 week ago via mobile

We arrived at CUN (May 10-13) and used USA transfers (highly recommend) to get to/from the resort- about 30 min travel each way. Our arrival was about 2hrs prior to check in, however they were able to get us into our room right away, superior jr suite. The room was nice and clean, with a view of the fountain. Unfortunately,...

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Helpful?
2Thank Teresa M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your vacation experience at IBEROSTAR Paraiso Maya. It is truly pleasant to know how much you enjoyed your stay and to know how we exceed your expectations with the outstanding services. We are pleased to read that you felt pampered, as our priority is to make you feel that you are in the right...

Reviewed 1 week ago

This was our first experience at an all inclusive resort and we will be back next year! From the airport pickup to the return trip to the airport everything was excellent! Pepe, the concierge greeted us and set the tone for our visit. The pools were gorgeous, swim up bar, buffets, specialty restaurants, beautiful beach, and fantastic weather! We were...

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Helpful?
3Thank Diana G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation, We are very happy to hear that you had a fantastic vacations and that you liked all the services, facilities and overall that we exceeded your expectations with our service that where provided to you throughout your whole stay, specially the great service...

Auburn, California
Reviewed 1 week ago

Beautiful grounds, helpful staff, great housekeeping. Our only complaint is the food could be better and the restaurant reservations more accommodating. They seemed to have limited availability, yet the restaurants appeared to be a quarter full.

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Helpful?
Thank SteveSandyL
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for sharing your vacation experience about our hotel. Thank you so much for your kind comments, it is great to hear that our staff were really helpful and that you enjoyed our beautiful grounds. We appreciate your opinions about the food, we will share it with our Executive Chef who will give...

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6363 - Jr. Suite Superior (67)
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6380 - Jr. Suite (66)
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05/06/2017 06/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $375 - $888 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Luxury Hotel in Playa Paraiso
#3 Green Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in building 66, which was very quiet and close to the main lobby and most of the restaurants.”
TIKKImom, 17 May 2017 | Read review
“Try rooms away from the night entertainment”
Just4nancyJ, 16 May 2017 | Read review
“Stay away from the pool areas if you want to sleep in or turn in early.”
seaweid, 16 May 2017 | Read review
“Ask for pool view.”
477dianag, 12 May 2017 | Read review
“One of the Maya blocks has a private pool which is great but is a long walk from restaurants.”
markstanko, 3 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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