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Iberostar Paraiso Maya

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4,472 Reviews from our TripAdvisor Community

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Showing 3,437: English reviews
Chicago,IL
Reviewed yesterday NEWvia mobile

We stayed Thanksgiving week.(building 63).Room was very clean(cleaned twice daily).Food was ok especially in the restaurant buffet .Beautiful beach. The whole staff was very friendly. Special shoutout to Sergio from the front desk, Karina and Roberto from the lobby bar, Miguel from the front restaurant, and Aaron from entertainment who always found the time to talk to us. Great vacation.

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Thank Danek_i_Anna
Reviewed 2 days ago NEW

Turned out to be a great choice for all inclusive for us to celebrate our anniversary. October was great time to visit with plenty of elbow room and no lines. This wins out over cruises for us. Cant beat the price we payed—also flights from Ft. Lauderdale were $99 each way per person. The Maya has the most wonderful staff....

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1Thank Eye-M-Groot
Las Vegad
Reviewed 3 days ago NEWvia mobile

First time at an Iberostar property. The grounds are just beautiful. Easy walking but so large they have carts to take you anywhere on the property. We had a standard Jr suites which was perfect. The staff one of the most friendly and courteous we have been to in Mexico. There is a concierge for each building throughout both day...

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Thank Barry G
Reviewed 5 days ago NEWvia mobile

So the rooms were very clean and cleaned twice daily. Great maid service. The food was much better than the Lindo and the dining staff provided excellent service. The hotel provides a lot of activities but they provide so much that the resort is gigantic and hard to navigate. The unfortunate part of the trip was just consistently being sold...

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Thank wilburforce87
Reviewed 6 days ago NEW

We stayed at the Paraiso Maya from Nov 11 to Nov 18 for a family vacation/reunion. A grand all-inclusive resort is not my personal preferred style of accommodation on vacation, however with a large group it was good enough for all of us. The rooms are a big plus - spacious and well appointed, although dark, but ultimately had everything...

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2Thank Katerina Z
Dallas, Texas
Reviewed 6 days ago NEW

We took our family here for Thanksgiving week. The beach was large and clean with activities for the three teen grandchildren. We could not use any of the water activities as there was a red flag daily, not the hotels fault. Plenty of activities around the spotless pools and great service by the staff. The rooms were large but outdated...

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Thank kalbe628
Reviewed 1 week ago NEW

Our family stayed here Thanksgiving week. Beautiful rooms, pools and public areas! The wave pool, lazy river, lobbies and restaurants were all very nicely done. Service was very great. Housekeeping & concierge were especially good. The beach was the wonderful white sand you would expect, but it was steep, rocky and very rough. Recommended for confident swimmers only. This made...

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Helpful?
Thank Teresa G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for choosing our brand and sharing your opinion about your recent stay at IBEROSTAR Paraiso Maya. We are happy to hear that you found your room to your liking and comfort but above all that the entire staffs especially the cleaning have been a highlight during your stay. On the other hand,...

Paramus, New Jersey
Reviewed 1 week ago

I can't say enough great things about this hotel. The staff was great! They even upgraded our room because it was my husband's birthday, which was great because we were conveniently located closer to the pool. There are 3 swim up bars. Which is awesome! We stayed at Iberostar Paraiso. We did go daily to the sister resort, Del Mar,...

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3Thank Elena R
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to use this opportunity to thank you not only for choosing our family resort in your recent visit to the beautiful Riviera Maya but also for taking time to write a review on TripAdvisor about your experience at our hotel. It was a pleasure to have you staying with us and we are happy that...

Fremont, California
Reviewed 1 week ago

Loved this resort, fantastic facilities, amazing service and perfect location. Went in a big group of 20 people with kids et al. Everyone had a great time with the beach, pool, lobby bar, buffets for breakfast and lunch, restaurant dinners, dancing at the club, watching the stars by the night along the beach, icecream breaks, drinks by the wet bar,...

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1Thank Dl0vestotravel
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We want to thank you for taking the time to share your review about your stay at IBEROSTAR Paraiso Maya. It is rewarding to read there were a lot of aspects you could enjoy from us, especially the food and disco Galaxy. We sincerely hope to have the opportunity of welcoming you back soon. Sincerely, Quality Manager IBEROSTAR...

Reviewed 1 week ago via mobile

We visited Iberostar Paraiso Maya The first time in November 2015, just me, my wife, and our three kids. The grounds, the whole atmosphere was incredible. We loved it so much that we decided to come back again in 2016 for Thanksgiving week. Our immediate family consisting of my parents, my brother and his wife, my other sister-in-law and five...

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Thank Andrew G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you so much for taking the time to share your comments regarding your second visit to IBEROSTAR Paraiso Maya. We are truly delighted to hear that one member of our staff made your trip even more memorable. Be sure that we will congratulate Charly for his outstanding job. Please rest assured that all your observations about concierge...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $394 - $1,005 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
557 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 2 Dec 2016 | Read review
“Request a room close to the pool”
 of 5 bubbles elenarP2005PL, 30 Nov 2016 | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 29 Nov 2016 | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 29 Nov 2016 | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 23 Nov 2016 | Read review
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