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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,614 Reviews from our TripAdvisor Community

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Showing 3,546: English reviews
Playa Paraiso
Reviewed 22 July 2014

Loved staying at this resort, My family loved it, and we would recommend it to anyone interested in Mexico. There was a descent amount of entertainment although not as good as a cruse. Very friendly and helpful staff and a beautiful and well kept room.

Review collected in partnership with Iberostar.com
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Helpful?
Thank Kevin Charles B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the entire team of IBEROSTAR Paraiso Maya, we would like to express our most sincere gratitude for choosing our resort for your family vacation. We are happy to know that you enjoyed your vacation with us and that you were able to take advantage of the activities and the other facilities offered in our resort....

Apopka, Florida
Reviewed 21 July 2014

Paraiso maya entry fountains drained entire time. Jacuzzis at pool closed entire time. Tram not operational until last day Steam room at gym closed entire time. Hot tub at gym closed entire time. Several pieces of equipment not operational at gym. Only two stationary bikes and one elipitacal machine. A lot of "Star Friends" using gym. They should have their...

Review collected in partnership with Iberostar.com
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Helpful?
2Thank Thomas K
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing to vacation at IBEROSTAR Paraiso Maya. We are sorry you were dissatisfied with some of our facilities. Our Maintenance Department works hard on a preventive program that takes place throughout the year to ensure we do not have this type of situations. However at times, some parts needed to fix certain things take a...

Downingtown, Pennsylvania
Reviewed 21 July 2014

My husband and I had a fantastic vacation with our 13 year old son, and 9 and 7 year old daughters!! Definitely recommend. First impression: lobby is beautiful and has a lovely lemon verbena scent the immediately transports you from airport hassle-mode to full vacation-mode. Check in was easy and personal and they brought our bags up to our room...

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Helpful?
3Thank Jennifer T
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of all our staff members, we would like to thank you for choosing to stay at our lovely resort, IBEROSTAR Paraiso Maya. We are pleased to know that you enjoyed our facilities, and that you felt satisfied with the warm and friendly services provided by our staff. We work hard every day to offer our guests...

Cleveland, Ohio
Reviewed 21 July 2014

I posted this on the Beach site by mistake! We were at the Maya first week in July. This was our first visit to an Iberostar resort after going many years to the Barcelo Palace. We all had a blast – we were in Bldg 61 which was perfect – right outside the breakfast restaurant and pools. It was a...

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Helpful?
2Thank zzpuppy
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for the opportunity you gave us by hosting you once again during your recent summer vacations. We are extremely proud to understand from your comments that you and your family had a memorable experience at our hotel and we truly appreciate your special mention about our grounds, our rooms, food, and our friendly staff....

Miami, Florida
Reviewed 20 July 2014

Lousy service, poor food, watered down drinks, loud drunk ordinary tourists, Service equal to the type of guests they attend to. If you are used to better things in life DO NOT GO TO THIS HOTEL EVER!!

Review collected in partnership with Iberostar.com
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Helpful?
6Thank Michilyn
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, Thank you for your feedback. We are truly sorry to read that you did not have a positive experience in our resort. This is certainly not the impressions we wish to give our guests. As for our culinary offerings and our beverages quality, the Departments concerned work very hard to offer a wide variety of dishes and drinks...

Sudbury, Canada
Reviewed 20 July 2014

We visited the Maya July 2013 and enjoyed it enough to stay again July 8 - 18, 2014. I reviewed it last year and others have added a lot of good information but here are a few things we noticed this year compared to last year. The pool loungers on the Maya side have been upgraded. WiFi is available all...

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Helpful?
1Thank JohnnyVibe
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, thank you for your feedback about our services and for returning to our resort IBEROSTAR Paraiso Maya. We are pleased to read that you had another great holiday with us. We are delighted to read that you noticed all the improvements we made since your last visit and we are happy that you took advantage...

Staten Island, New York
Reviewed 20 July 2014

Ok...here we go....great family resort..food plentiful and good...make your reservations as soon as possible or your eating at tufted Buffet every night...which was gold by the way. The French restaurant was the only place the guys needed long pants..thd others no.....the Japanese was our favorite..but all in all we ate very well. The property is very large that being said...

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Helpful?
3Thank ann m
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking a few moments to post a review on TripAdvisor and share your experience with other travelers. We appreciate your highlight of our property, pool and buffet. We are delighted to know that we met your expectations and that your stay was so pleasant. Regarding the Medical Service, we regret the inconveniences caused to you...

Reviewed 18 July 2014

Just returned from this awesome resort. Everything was great: amenities, food, entertainment. Nice beach, some stones under water but what can you do. We went with kids and with our friends (also with kids). It is definitely the best resort for family vacation - there is tons of activities to do, especially for kids. The trick is to book it...

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Helpful?
2Thank Alexander P
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing to stay at the IBEROSTAR Paraiso Maya for your vacation and for taking the time to post such a kind review about your stay with us on Trip Advisor. We are grateful to hear that your vacations with us were as you expected and that...

Houston, Texas
Reviewed 17 July 2014

Let me first start by saying, we were here for a wedding! The wedding was beautiful....every detail was so carefully planned. I will say the kids had a blast, seeing all of the various wildlife and various activities. They have so much to do for children!!! The customer service was great! Our room was cleaned every day and the staff...

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Helpful?
7Thank Precious N
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking the time to write this review. We are thankful for your lovely words about the experience you had with the wedding that took place at our resort, and about our lovely staff, who made every effort to provide a real quality service. On the other hand, we are sorry that your experience with our...

Playa Paraiso
Reviewed 17 July 2014

Resort has potential however the property is not well maintained both facilities and rooms. Beds are substandard. Staff interactions were mixed however overall not very engaging. Not a resort I would recommend. To balance this review Iberostar Jamaica was exceptional when we visited 2 years ago. Very disappointed with the Mexican resort overall.

Review collected in partnership with Iberostar.com
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Helpful?
3Thank Michael M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing with us your honest review about your experience in our resort. We are sad to know that some aspects of our resort did not live up your expectations; at IBEROSTAR Paraiso Maya we try to keep a standard in all of our areas with the only goal to offer a relaxed and wonderful vacation...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $390 - $880 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room closer to the beach! Building with a private pool”
 of 5 bubbles ljrsales, 20 Feb 2017 | Read review
“Ask for 3rd floor for best resort views. Building 61 was close to th beach but far from most restaurants.”
 of 5 bubbles Geoff74, 19 Feb 2017 | Read review
“Building 61, close to pools and beach, but farther away from the lobby.”
 of 5 bubbles 398dalem, 16 Feb 2017 | Read review
“Rooms on the first floor can be very close to native areas that include coatis and other animals.”
 of 5 bubbles EdC738, 15 Feb 2017 | Read review
“Try to get a room near the beach...but, nearly impossible to do so.”
 of 5 bubbles SunshineIsGreat, 15 Feb 2017 | Read review
5 of 5