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El Dorado Royale

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8,902 Reviews from our TripAdvisor Community

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Showing 8,636: English reviews
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Reviewed yesterday NEWvia mobile

An excellent hotel and the staff where top notch; attentive but not intrusive. We travelled here with First Choice and arranged our excursions and tours with them. The rep was excellent and attentive to our needs. I celebrated my birthday here and the concierge arranged a cake, banner and bubbles for the occasion. Our room was good, comfortable and with...

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Helpful?
2Thank Justin H
Nottinghamshire, United Kingdom
Reviewed yesterday NEW

Here now have been since Monday, don't come until the hotel revises/enforces its sun bed reservation policies. Selfish guests(You know who you are) are reserving sun beds on the beach , grounds and pools , often multiple beds (one in the shade, one in the sun etc) and you cannot get one unless you want to sit in full shade...

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Helpful?
2Thank Peter T
west yorkshire uk
Reviewed 2 days ago NEW

I would recommend this hotel if you are OK with:-  Queuing for breakfast & lunch  If you don’t fancy the limited breakfast buffet waiting up to 45 minutes for your order  Waiting between 30 & 45 minutes for dinner or dining at 21.00 hrs. +  Asking your server on average four times a meal could I...

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4Thank malbeck3030
Ringwood, New Jersey
Reviewed 2 days ago NEWvia mobile

Very large resort.Grounds just beautiful. Staff very friendly.Pools very nice. Do not go for the beach. Beach had cement barriers and large sandbags.Food wonderful. Only 2 restaurants take reservations.

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Helpful?
2Thank jgd132017
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear jgd132017, Thank you for the positive feedback. All your comments we really take to consider for being improving our services. Thank you so much for your contribution, and hopefully you will give us the opportunity of hosting you in the near future at El Dorado Royale, a Spa Resort by Karisma. Remain at your service, Gabriel Bonilla Hotel...

St. Catharines, Canada
Reviewed 2 days ago NEW

First of all the thing that stood out most was the food- how anyone can say anything bad about this food I have no idea. It is to DIE for. Our favorite restaurants were Kampai (the sushi was AMAZING) and Santa Fe. Make your reservations early however, as we were not able to get into one restaurant we wanted to...

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Helpful?
3Thank Celine1127
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Celine1127, It has been really nice reading your detailed review of your holiday at El Dorado Royale, a Spa Resort by Karisma. We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. Looking forward to welcoming you back pretty soon. Sincerely, Gabriel Bonilla Hotel...

Derby, United Kingdom
Reviewed 2 days ago NEW

A superb resort and great food options and exceptional staff at all levels made this a holiday never to forget. The grounds are immaculately kept . Yes there is a false reef in the water made up of blocks and bags to protect the beach but as an eco friendly resort it does offer protection of the natural reef and...

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Helpful?
2Thank CorkytheCat
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear CorkytheCat, Thank you very much for your recent visit and lovely comments on TripAdvisor. We heartily appreciate your kind words to all the staff, facilities and services. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation. Sincerely, Gabriel Bonilla Hotel Manager

Norfolk, United Kingdom
Reviewed 2 days ago NEWvia mobile

My wife and I got married at this hotel in November. We had been to the hotel on holiday before and fell in love with it. There were 19 people in our wedding party which was a nice sized group. The hotel in our view is perfect in every way and the staff really can't do enough to make your...

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1Thank Hutch2979
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Hutch2979, Thank you for taking the time out of your day to write such a wonderful review from our property. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again at El Dorado Royale, a Spa Resort...

Chichester, United Kingdom
Reviewed 3 days ago NEW

Staff are fairly attentive, the grounds are very well taken care of and stunning. Lots of good place's to eat, drinks are nice though the cocktails could be better, however I understand they are under pressure to make drinks quickly due to the shear amounts of punters vs waiting staff. Everyone is "Excellentay" when you ask them! bit of a...

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Helpful?
4Thank a2k00
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear A2k00, First we want to thank you for your positive and kindly feedback. Your feedback has been carefully considered and I will be sure to take the necessary action to ensure that the El Dorado Royale maintains one of the most sought after resorts within the Riviera Maya and Mexico. In gratitude, thanks once more for your comments....

Mexico City, Mexico
Reviewed 3 days ago NEWvia mobile

For the price we found online we went to the hotel with not so high expectations, but it was an amazing surprise our stay int this hotel. We read in others reviews that the beach was very disappointing, and it is so true. Is like it didn't had a beach and they made it. But... We rent a car and...

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Helpful?
2Thank Lili A
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Lili A, Thank you for the positive feedback. All your comments we really take to consider for being improving our services. If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch. Remain at your service, Gabriel Bonilla Hotel Manager

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

Well 1st of all what a lovely and friendly resort a very unique experience food was average waiting time for a table would be a bit of a joke sometimes we would get told 45 minutes so worked out we would have to go downearlier to save the wait more luck of not waiting at 7pm whereas u go down...

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Helpful?
4Thank Melina W
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Melina W On behalf of El Dorado Royale team, thank you for choosing us for this special holidays, I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya, I´m already tolk whit Food and beverages manager about the staff at...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale

Address: Km 45 Carretera | Municipio de Solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $411 - $1,696 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale staff and other travellers.
1,357 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premium swim up room at the Royale quieter and more private than Casita swim up”
 of 5 bubbles CorkytheCat, 23 Feb 2017 | Read review
“Second floor and above allows your deck door to be open.”
 of 5 bubbles SBasham07, 21 Feb 2017 | Read review
“We had swim up suites in the member only section and they were amazing.”
 of 5 bubbles suzy10f, 20 Feb 2017 | Read review
“High floors are best, Casitas offer ocean views”
 of 5 bubbles 584clarissas, 19 Feb 2017 | Read review
“Ocean View, rooms in 300-600 are excellent”
 of 5 bubbles brendamP1442IR, 18 Feb 2017 | Read review
5 of 5