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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,880 Reviews from our TripAdvisor Community

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Showing 8,614: English reviews
Lee's Summit, Missouri
Reviewed yesterday NEW

We spent 5 nights, 6 days at the El Dorado Royale at Riviera Maya. The experience was certainly 5 star. From the flight to the check in. Everything was right on time. From the rooms to the landscaping, the restaurants, the beach are all immaculate. This was the best vacation that we have had. We were so impressed and pleased...

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Thank Brenda M
Toronto, Canada
Reviewed yesterday NEW

My wife and I were just looking for a get-away from February and our travel agent suggested El Dorado Royale. All inclusive, adult only resort featured all the things you could want in a fabulous Mayan Riviera resort. The staff were friendly and helpful. The food was top notch and the rooms spacious, clean, modern and comfortable. They also were...

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Thank HoldLD1
Hampshire, United Kingdom
Reviewed yesterday NEW

Absolutely amazing place and incredible staff!!!!! So friendly, the food and drinks are brilliant with lots of choice. There's activities to do throughout the day and there's something different each time to keep it interesting. The beach is beautiful and clean as well as the rooms and the restaurants. The resort wasn't over crowded either which we enjoyed, so we...

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Thank paigechapman
Brisbane, Australia
Reviewed yesterday NEW

Food was great, rooms clean and comfortable and the service excellent. Would recommend making dinner reservations well in advance particularly if you want to eat between 7 & 8. Beach butler seemed to anticipate when we needed anything. JoJo's beach barbecue an excellent choice for lunch. Lots of dining options. Never an issue to find beach chairs. Room butler took...

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2Thank Dickson-nan
Corby
Reviewed yesterday NEW

We came for a 2 week extra holiday to celebrate my partners 70th birthday. The weather was wonderful mid 20's-30's a light breeze by day and warm but not humid at night. The staff at the resort are excellent always cheerful and nothing was to much trouble. We did have a little problem in our room but that was speedily...

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1Thank maxeebob
Reviewed 2 days ago NEWvia mobile

We came for 2 weeks to celebrate my husbands birthday and found it fabulous. The staff are exceptionally friendly and nothing is too much trouble. the resort wasn't full so eating at any of the gourmet restaurants was no problem and only ever half an hour wait....time for another cocktail! The Kampai Asian and Italian restaurants were our favourites. The...

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3Thank Kim S
Reviewed 2 days ago NEW

Over the last several years we have taken several vacations to the Caribbean. El Dorado Royale is number 1. February 9-16 we felt very pampered by the the service at Coba, one of the Presidential Villas. 3 Butlers -Karen, Alondra and Gaby provided unmatched service to my wife, me and the other couple that we with in the Villa. Not...

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1Thank Thomas D
Reviewed 2 days ago NEW

I promised Juan the Bar Tender that I would write this review. He was hands down the best bar tender I have ever had anywhere. He was so nice and unbelievably generous. We mentioned we never had a coconut drink and they were working on cleaning up the coconuts on the property and he went out twice and made his...

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2Thank steven b
Buffalo, New York
Reviewed 3 days ago NEWvia mobile

I had written a review last year describing the terrible honeymoon experience my husband and I had when we visited el dorado seaside suites. Since then our travel agent and Karisma investigated and sent us to this resort for 4 nights. This was a much different resort than their last! There was plenty of excursions within the resort, a beach...

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2Thank amandakessel
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises and I´m very sorry about your last experience but I´m glad to see than you really enjoyed every detail of the Karisma Gourmet Inclusive Experience like Santa Fe your favorite...

Argyll and Bute, United Kingdom
Reviewed 3 days ago NEW

Our holiday began at sensimar seaside suites which is an exceptional hotel. Unfortunately we were invited, after our second week to upgrade to their sister hotel El Dorado Royale which is shoking - the staff are surly - we walked out of breakfast twice as we waited for 15 mins to be served with coffee, never mind our breakfast. the...

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4Thank Jonimevans
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Jonimevans, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $417 - $1,951 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,343 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View, rooms in 300-600 are excellent”
 of 5 bubbles brendamP1442IR, 18 Feb 2017 | Read review
“There are areas that have nightly entertainment shows ... if you're looking for a quiet place, you may want to avoid those spots.”
  • Our house maid Maria had an artistic flair.
 of 5 bubbles HoldLD1, 18 Feb 2017 | Read review
“Upgrade to a swim up suite”
 of 5 bubbles Dickson-nan, 18 Feb 2017 | Read review
“All rooms have advantages”
 of 5 bubbles maxeebob, 18 Feb 2017 | Read review
“Presidential villas at Royale”
 of 5 bubbles thomasdM8717ZQ, 17 Feb 2017 | Read review
5 of 5